WikiSysop: Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact folder |Context=Objects that you can use to organize and filter data describing agent handling of contact center inte..."

2022-06-28T16:32:15Z

Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact folder |Context=Objects that you can use to organize and filter data describing agent handling of contact center inte..."

New page

{{ArticleSimplifiedWikiEdit
|DisplayName=Outbound Contact folder
|Context=Objects that you can use to organize and filter data describing agent handling of contact center interactions involving Outbound campaigns.
}}
==Outbound Contact folder and subfolders==
{{GCXI_Folder_Display
|intro=The Outbound Contact folder contains numerous objects that you can use to build reports describing agent handling of contact center interactions involving Outbound campaigns. The folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

{{NoteFormat|
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.|1}}
}}

For more information about Outbound Contact reports, see the guide ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIOtbndReports|display text=Historical Reporting with Genesys CX Insights}}''.

PEC-REP/Current/GCXIMCPRG/Outbound Contact - Revision history

WikiSysop: Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact folder |Context=Objects that you can use to organize and filter data describing agent handling of contact center inte..."