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2022-06-28T16:31:38Z

Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat folder |Context=Objects that you can use to organize and filter chat-related data from Genesys Info Mart. }} ==Chat folder and su..."

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==Chat folder and subfolders==
{{GCXI_Folder_Display

|intro=The Chat folder contains numerous objects that you can use to build chat-related reports. The folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

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Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.|1}}

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For more information about Chat reports, see the guide ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIChatReports|display text=Historical Reporting with Genesys CX Insights}}''.

PEC-REP/Current/GCXIMCPRG/Chat - Revision history

WikiSysop: Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat folder |Context=Objects that you can use to organize and filter chat-related data from Genesys Info Mart. }} ==Chat folder and su..."