PEC-REP/Current/Administrator/HRCXIUsrMgmt - Revision history

Tony.gilchrist@genesys.com: Published

2021-12-21T18:55:12Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:26Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2020-12-17T15:18:13Z

Published

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Tony.gilchrist@genesys.com: Published

2020-12-17T15:07:30Z

Published

Tony.gilchrist@genesys.com: Published

2020-12-17T15:03:42Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:14Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:07:12Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:49Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

2020-07-15T11:19:31Z

Text replacement - "Genesys PureEngage" to "PureEngage"

@@ Line 52: / Line 52: @@
 {{{!}}
-! '''Groups '''
+!'''Groups '''
-! '''Summary'''
+!'''Summary'''
-! '''Project Access Level*'''
+!'''Project Access Level*'''
 {{!}}+'''User groups'''
 {{!}}-
@@ Line 61: / Line 61: @@
 {{!}}User-defined
 {{!}}-
 {{!}}CX Insights Developers
 {{!}}Members of this groups can create, edit, or view objects in the Genesys CX Insights project.
 {{!}}Genesys CX Insights
 {{!}}-
@@ Line 70: / Line 70: @@
 {{!}}-
 {{!}}CX Insights Editors
 {{!}}Members of this groups can edit or view objects in the Genesys CX Insights project.
 {{!}}Genesys CX Insights
 {{!}}-
 {{!}}CX Insights Static Access Restrictions
 {{!}}Security Filter you can use you prevent members of specified user groups from viewing data for a list of objects you specify.
 {{!}}Genesys CX Insights
 {{!}}-
@@ Line 82: / Line 82: @@
 {{!}}-
 {{!}}CX Insights Viewers
 {{!}}Members of this groups can view objects in the Genesys CX Insights project.
 {{!}}Genesys CX Insights
 {{!}}-
@@ Line 91: / Line 91: @@
 {{!}}General Developers
 {{!}}Members of this group can create, edit, and view objects in any project.
 {{!}}all
 {{!}}-
 {{!}}General Editors
 {{!}}Members of this group can edit and view objects in any project.
 {{!}}all
 {{!}}-
 {{!}}General User Administrators
 {{!}}Members of this group can manage users in any project.
 {{!}}all
 {{!}}-
 {{!}}General Viewers
 {{!}}Members of this group can view objects in any project.
 {{!}}all
 {{!}}-
 {{!}}iWD Developers
 {{!}}Members of this group can create, edit, and view objects in the CX Insights for iWD project.
 {{!}}iWD
 {{!}}-
 {{!}}iWD Editors
 {{!}}Members of this group can edit and view objects in the CX Insights for iWD project.
 {{!}}iWD
 {{!}}-
 {{!}}iWD User Administrators
 {{!}}Members of this group can manage users in the CX Insights for iWD project.
 {{!}}iWD
 {{!}}-
 {{!}}iWD Viewers
 {{!}}Members of this group can view objects in the CX Insights for iWD project.
 {{!}}iWD
 {{!}}-
 {{!}}MicroStrategy Groups
@@ Line 129: / Line 129: @@
 {{!}}all
 {{!}}-
-{{!}}colspan=4{{!}}
+{{!}} colspan="4"{{!}}
-*Some groups provide access only to a specific project:
+Note that some groups provide access only to a specific project:
-**'CX Insights' &mdash; membership in groups with this prefix allows users to work within the Genesys CX Insights project only.
+*CX Insights &mdash; membership in groups with this prefix allows users to work within the Genesys CX Insights project only.
-**'General' &mdash; membership in groups with this prefix allows users to work in any project.
+*General &mdash; membership in groups with this prefix allows users to work in any project.
-**'iWD' &mdash; membership in groups with this prefix allows users to work within the iWD project only.
+*iWD &mdash; membership in groups with this prefix allows users to work within the iWD project only.
 {{!}}-
 {{!}}}
 {{AnchorDiv|SSOandCS}}
-===Single sign-on===
+===Genesys Authentication===
-When enabled, Single-sign on (SSO) allows logged-in users to navigate across multiple applications without re-entering their credentials.
+When enabled, Genesys Authentication allows logged-in users to navigate across multiple applications without re-entering their credentials. For more information, see {{Link-AnywhereElse|product=AUTH|version=Current|manual=AuthPEGuide}}.
 The '''Configuration Server Access Groups''' table shows how Genesys CX Insights user groups map to Configuration Server Access Groups:
 {{{!}}
 {{!}}-
-! Parent folder
+!Parent folder
-! Config Server Access Group
+!Config Server Access Group
-! Mapping to MicroStrategy Users Groups
+!Mapping to MicroStrategy Users Groups
 {{!}}+'''Configuration Server Access Groups'''
 {{!}}-
-{{!}} environment/Access Groups/$customer/
+{{!}}environment/Access Groups/$customer/
-{{!}} $customer Administrators
+{{!}}$customer Administrators
-{{!}} CX Insights Developers, CX Insights Users Administrators
+{{!}}CX Insights Developers, CX Insights Users Administrators
 {{!}}-
-{{!}} environment/Access Groups/$customer/
+{{!}}environment/Access Groups/$customer/
-{{!}} $customer Managers
+{{!}}$customer Managers
-{{!}} CX Insights Editors
+{{!}}CX Insights Editors
 {{!}}-
-{{!}} environment/Access Groups/$customer/
+{{!}}environment/Access Groups/$customer/
-{{!}} $customer Supervisors
+{{!}}$customer Supervisors
-{{!}} CX Insights Viewers
+{{!}}CX Insights Viewers
 {{!}}-
-{{!}} environment/Access Groups/$customer/GCXI
+{{!}}environment/Access Groups/$customer/GCXI
-{{!}} CX Insights Users Administrators
+{{!}}CX Insights Users Administrators
-{{!}} CX Insights Users Administrator
+{{!}}CX Insights Users Administrator
 {{!}}-
-{{!}} environment/Access Groups/$customer/GCXI
+{{!}}environment/Access Groups/$customer/GCXI
-{{!}} CX Insights Developers
+{{!}}CX Insights Developers
-{{!}} CX Insights Developers
+{{!}}CX Insights Developers
 {{!}}-
-{{!}} environment/Access Groups/$customer/GCXI
+{{!}}environment/Access Groups/$customer/GCXI
-{{!}} CX Insights Editors
+{{!}}CX Insights Editors
-{{!}} CX Insights Editors
+{{!}}CX Insights Editors
 {{!}}-
-{{!}} environment/Access Groups/$customer/GCXI
+{{!}}environment/Access Groups/$customer/GCXI
-{{!}} CX Insights Viewers
+{{!}}CX Insights Viewers
-{{!}} CX Insights Viewers
+{{!}}CX Insights Viewers
 {{!}}-
 {{!}}}
 |Status=No
 }}{{Section

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Genesys CX Insights credentials are managed separately from credentials for other Genesys Engage cloud components. This page describes the steps you can take to create an account for a new user, change your password, or change another user's password.
+|structuredtext=Genesys CX Insights credentials are managed separately from credentials for other Genesys Multicloud CX components. This page describes the steps you can take to create an account for a new user, change your password, or change another user's password.
 |Status=No
 }}{{Section
@@ Line 32: / Line 32: @@
 |Media=Image
 |image=HRCXIChangeMyPassword.png
-|structuredtext=#On the Genesys Engage cloud Portal, click '''All Apps''' > '''Reporting GCXI'''.
+|structuredtext=#On the Genesys Multicloud CX Portal, click '''All Apps''' > '''Reporting GCXI'''.
 #At the Genesys CX Insights login screen, enter your user name and current password.
 #On the Genesys CX Insights menu, click your user name, and click '''Preferences'''.

@@ Line 176: / Line 176: @@
 To learn more about Config server Access groups, see the following resources, or talk to your Genesys representative:
-*{{Link-SomewhereInThisVersion|manual=ManageCC|topic=Access_groups|display text=Configuration Server Access Groups}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Access_groups|display text=Configuration Server Access Groups}}
-*{{Link-SomewhereInThisVersion|manual=Admin|topic=SSO|display text=Single sign-on in Genesys Engage}}
+*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Manage Reporting GCXI (historical reporting) user accounts.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Reporting Administration GCXI

@@ Line 15: / Line 15: @@
 |Media=
 |image=
-|structuredtext=Genesys CX Insights credentials are managed separately from credentials for other Genesys Engage Cloud components. This page describes the steps you can take to create an account for a new user, change your password, or change another user's password.
+|structuredtext=Genesys CX Insights credentials are managed separately from credentials for other Genesys Engage cloud components. This page describes the steps you can take to create an account for a new user, change your password, or change another user's password.
 |structuredtextwide=
 |FAQHeading=
@@ Line 49: / Line 49: @@
 |Media=Image
 |image=HRCXIChangeMyPassword.png
-|structuredtext=#On the Genesys Engage Cloud Portal, click '''All Apps''' > '''Reporting GCXI'''.
+|structuredtext=#On the Genesys Engage cloud Portal, click '''All Apps''' > '''Reporting GCXI'''.
 #At the Genesys CX Insights login screen, enter your user name and current password.
 #On the Genesys CX Insights menu, click your user name, and click '''Preferences'''.

PEC-REP/Current/Administrator/HRCXIUsrMgmt - Revision history

Tony.gilchrist@genesys.com: Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"