PEC-REP/Current/Administrator - Revision history

WikiSysop at 13:48, August 18, 2022

2022-08-18T13:48:40Z

Tony.gilchrist@genesys.com: Published

2021-05-14T12:14:01Z

Published

Bgrenon: Published

2020-06-08T14:09:25Z

Published

New page

{{MintyDocsManual
|version=Current
|manual=Admin
|defaultform=Form:Article
|alternateforms=Form:ArticleUnstructured
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
|inherit==
|pagination==
|topicslist=* -Managing GCXI
** HRCXIUsrMgmt
** HRCXISchdlRprts
|Auto=Crafted summary table
|DisplayName=Managing your reporting tools
|TocName=Managing your reporting tools
|Context=Perform basic administrator tasks for your reporting tools and users.
|Section=
|TSSection={{TSSection
|sectionheading=Manage reporting environments
|description=Most operation, administration, and management actions are carried out by your Genesys representative.

===Genesys CX Insights user administration===
Many '''Reporting GCXI''' users can change their own passwords, and some administrator users can change passwords both for themselves, and for other users. For step-by-step instructions to change Genesys CX Insights (GCXI) passwords, manage users, and set languages, see {{Link-SomewhereInThisVersion|manual=Administrator|topic=HRCXIUsrMgmt}}.

===Agent Desktop, Pulse, and GVP administration.===
There are no user-managed administration features for these reporting tools.
|relatedarticles=If you are looking for information about an administrative task that's not described in this document, talk to your Genesys representative.

To learn more about the different types of reporting Genesys offers, see {{Link-AnywhereElse|product=PEC-REP|standalone|display text=Reporting}} or visit the following pages:

*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=ContactCenterStatisticsandKPIs}}
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted}}
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP|topic=GetStarted}}
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=GetStarted}}
}}
|inherit==
|pagination==
}}

@@ Line 22: / Line 22: @@
 Many '''Reporting GCXI''' users can change their own passwords, and some administrator users can change passwords both for themselves, and for other users. For step-by-step instructions to change Genesys CX Insights (GCXI) passwords, manage users, and set languages, see {{Link-SomewhereInThisVersion|manual=Administrator|topic=HRCXIUsrMgmt}}.
-===Agent Desktop, Pulse, and GVP administration.===
+===Agent Workspace, Pulse, and GVP administration.===
 There are no user-managed administration features for these reporting tools.
 |relatedarticles=If you are looking for information about an administrative task that's not described in this document, talk to your Genesys representative.

@@ Line 2: / Line 2: @@
 |version=Current
 |manual=Admin
 |alternateforms=Form:ArticleUnstructured
 |displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 |pagination==
 |topicslist=* -Managing GCXI
 ** HRCXIUsrMgmt
 ** HRCXISchdlRprts
 |Auto=Crafted summary table
 |DisplayName=Managing your reporting tools
 |TocName=Managing your reporting tools
 |Context=Perform basic administrator tasks for your reporting tools and users.
 |TSSection={{TSSection
 |sectionheading=Manage reporting environments
@@ Line 33: / Line 33: @@
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=GetStarted}}
 }}
 }}