PEC-REC/Current/User/blacklist - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:22Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:58Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:26:50Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Manage the Blacklist
|TocName=Manage the Blacklist
|Context=Use the Blacklist to manage a list of terms/phrases that should be ignored by the system when analyzing Trending data. The Blacklist applies to all users, views and languages.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Recording
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The Blacklist list is a collection of terms/phrases permanently ignored by the system when analyzing Trending data. The list affects all users, views and languages.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Manage the Blacklist
|anchor=manageBlacklist
|alignment=Vertical
|Media=
|image=
|structuredtext=#Click the '''Blacklist''' button [[File:SMTrendingBlacklist.png|link=|60px]]. The following window opens.
#Click '''Add Term''' to add a term/phrase to the list.
#In the text field that appears type the term/phrase you want to add to the list and click '''Add'''.
#To remove a term/phrase from the blacklist, click '''Delete''' next to the term/phrase you want to remove from the list.
#Click '''Confirm''' to save your changes.
{{NoteFormat|You can add a term/phrase to the blacklist from the {{Link-SomewhereInThisManual|topic=trendingtooltip|anchor=top|display text=Trending Filter tooltip}} and you can configure the Trending page to ignore the blacklist using the {{Link-SomewhereInThisVersion|manual=User|topic=trendingtoolbar|anchor=top|display text=Ignore Blacklist}} option, allowing the terms/phrases in the Blacklist to be included in the Trending chart. When this option is enabled, the phrases appear in the Trending view with a dark border.|}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Use the Blacklist to manage a list of terms/phrases that should be ignored by the system when analyzing Trending data. The Blacklist applies to all users, views and languages.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Recording

PEC-REC/Current/User/blacklist - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"