PEC-REC/Current/Administrator/ScreenRecordingConfig - Revision history

WikiSysop at 14:35, August 18, 2022

2022-08-18T14:35:00Z

WikiSysop at 17:00, April 1, 2022

2022-04-01T17:00:32Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:16Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Brian.marshall@genesys.com: Published

2021-10-28T14:55:17Z

Published

Brian.marshall@genesys.com: Published

2020-12-07T14:08:44Z

Published

Bmarshall: Published

2020-09-24T19:44:38Z

Published

Bmarshall: Published

2020-09-24T19:39:33Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:55Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:06:39Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:24Z

Text replacement - "PureEngage" to "Genesys Engage"

@@ Line 23: / Line 23: @@
 *Before you can install and use the SR Service on your desktop, you must have the following information ready at hand. Your IT department or Genesys Professional can help you get this information.
-**Access to Agent Desktop
+**Access to Agent Workspace
 **The software (minimum version 8.5.302.10)
 *Verify that the client machine meets the following minimum specifications:

@@ Line 53: / Line 53: @@
 *In a Citrix environment (for Genesys SR Service 8.5.370.85 and later), SRS can be configured to work with Citrix's Virtual Loopback feature.
 **Configure the <tt>authenticationHost</tt> parameter so that SRS uses a loopback IP address that is outside of the range being used by the Citrix Virtual Loopback Feature. See {{Link-SomewhereInThisVersion|manual=Administrator|topic=ScreenRecordingConfig|anchor=config|display text=Advanced configuration for the Screen Recording Service}} for more details on how to configure the <tt>authenticationHost</tt> parameter.
 *If the IPv4 SRS <tt>authenticationHost</tt> parameter is configured to something other than 127.0.0.1, then use that IP address instead of 127.0.0.1 in the above URLs. See {{Link-SomewhereInThisVersion|manual=Administrator|topic=ScreenRecordingConfig|anchor=config|display text=Advanced configuration for the Screen Recording Service}} for more details.
 *If the IPv4 SRS <tt>authenticationHost</tt> parameter is configured to something other than 127.0.0.1, and SRS is configured to use HTTPS, then use that IP address when creating self-signed certificates. See {{Link-SomewhereInThisVersion|manual=Administrator|topic=ScreenRecordingConfig|anchor=loopback|display text=Creating Self-Signed Certificates to support IP Loopback Addresses other than 127.0.0.1}} for more details.
@@ Line 73: / Line 81: @@
 *Windows Server 2008 R2
 *Windows Server 2012 R2
 The Screen Recording Service is supported on the following operating system for VMware Horizon support:
 *Windows Server 2012 R2
 |Status=No
 }}{{Section
@@ Line 119: / Line 129: @@
 |anchor=Installingyoursoftwareforthefirsttime
 |alignment=Vertical
-|structuredtext=There are two ways to install the SR Service:
+|structuredtext=There are two ways to install Screen Recording Service:
 *{{Link-SomewhereInThisManual|topic=ScreenRecordingConfig|anchor=wizard|display text=Installation Wizard - for version 8.5.3 and higher}}
@@ Line 125: / Line 135: @@
 {{NoteFormat|
-* To install the SR Service you must have Administrator privileges.
+* To install Screen Recording Service, you must have Administrator privileges.
-* Firefox users must close the browser before installing the SR Service. If Firefox is open while the SR Service is being installed, restart the browser after the installation is completed.}}
+* Firefox users must close the browser before installing Screen Recording Service. If Firefox is open while Screen Recording Service is being installed, restart the browser after the installation is completed.|}}
 {{AnchorDiv|wizard}}
@@ Line 170: / Line 180: @@
 Once you see the folder is there, restart your computer to confirm that the service starts automatically.
-To verify the version installed, browse to <nowiki>https://127.0.0.1/version</nowiki> or <nowiki>http://127.0.0.1:8080/version</nowiki>.
+To verify the version installed, browse to <nowiki>https://127.0.0.1/version</nowiki> or http://127.0.0.1:8080/version.
 |Status=No
 }}{{Section

@@ Line 14: / Line 14: @@
 The procedures on this page show how to download, install, configure and test the Screen Recording Service.
-{{NoteFormat|In a Genesys Engage cloud deployment, screen recording is available only for voice interactions. Screen recording of chat and email interactions is not available in a Genesys Engage cloud deployment.}}
+{{NoteFormat|In a Genesys Multicloud CX deployment, screen recording is available only for voice interactions. Screen recording of chat and email interactions is not available in a Genesys Multicloud CX deployment.}}
 |Status=No
 }}{{Section
@@ Line 131: / Line 131: @@
 {{AnchorDiv|firsttimewizard}}
 ===Installing the SR Service for the first time with the installation wizard===
-This type of installation procedure is for version 8.5.3 and higher. Ensure you follow the specified steps so that the SR Service will work in a Genesys Engage cloud deployment.
+This type of installation procedure is for version 8.5.3 and higher. Ensure you follow the specified steps so that the SR Service will work in a Genesys Multicloud CX deployment.
 #Locate the setup.exe and double-click its icon. The installation wizard is activated.

@@ Line 57: / Line 57: @@
 *The SR Service can be used in a VMware Horizon environment. The following VMware Horizon configuration is supported:
 **VMware Horizon 7 running under Windows Server 2012 R2
 |Status=No
 }}{{Section

@@ Line 41: / Line 41: @@
 *When required use one of the following options to query the SR Service version:
 **Run the following command line <tt>wmic datafile where name&#61;'C:\\<Installation Directory>\\GenesysServiceHandler.exe</tt>.
-**Open the web browser and navigate to https://127.0.0.1/version if the SR Service is deployed with HTTPS enabled or http://127.0.0.1:8080/version if the SR Service is running as HTTP.
+**Open the web browser and navigate to <nowiki>https://127.0.0.1/version</nowiki> if the SR Service is deployed with HTTPS enabled or <nowiki>http://127.0.0.1:8080/version</nowiki> if the SR Service is running as HTTP.
 *Proxy support for outbound connections from SRS can be enabled either with or without authentication support.
 **The parameters used to configure the SRS Proxy are available in {{Link-SomewhereInThisVersion|manual=Administrator|topic=ScreenRecordingConfig|anchor=config|display text= Advanced configuration for the Screen Recording Service}}.
@@ Line 50: / Line 50: @@
 **Citrix XenApp 6.x running under Windows Server 2008 R2 or Windows Server 2012 R2
 **Citrix XenApp 7.x or Citrix XenDesktop 7.x running under Windows Server 2008 R2 or Windows Server 2012 R2
-*In a Citrix environment (for Genesys SR Service 8.5.230.23 and later), SRS only supports a single session per remote PC (Session Sharing is not supported).<br>
+*In a Citrix environment (for Genesys SR Service 8.5.230.23 and later), SRS only supports a single session per remote PC (Session Sharing is not supported).
 *The SR Service can be used in a VMware Horizon environment. The following VMware Horizon configuration is supported:
 **VMware Horizon 7 running under Windows Server 2012 R2
@@ Line 182: / Line 186: @@
 [[file:src_Services_1.png]]
 |Status=No
 }}{{Section
@@ Line 207: / Line 231: @@
 #Click '''Next''' and follow the instructions provided in the {{Link-SomewhereInThisManual|topic=ScreenRecordingConfig|anchor=firsttimewizard|display text=Installing the SR Service for the first time with the installation wizard}} section above.
 #Validate the upgrade using the steps in the {{Link-SomewhereInThisManual|topic=ScreenRecordingConfig|anchor=testservice|display text=Test the Service and Validate the Installation}} section.
 |Status=No
 }}{{Section
@@ Line 221: / Line 251: @@
 !Description
 !Default value
 {{!}}-
 {{!}}dummyRecordingDuration

@@ Line 42: / Line 42: @@
 **Run the following command line <tt>wmic datafile where name&#61;'C:\\<Installation Directory>\\GenesysServiceHandler.exe</tt>.
 **Open the web browser and navigate to https://127.0.0.1/version if the SR Service is deployed with HTTPS enabled or http://127.0.0.1:8080/version if the SR Service is running as HTTP.
-* Proxy support for outbound connections from SRS can be enabled either with or without authentication support.
+*Proxy support for outbound connections from SRS can be enabled either with or without authentication support.
-** The parameters used to configure the SRS Proxy are available in {{Link-SomewhereInThisVersion|manual=Administrator|topic=ScreenRecordingConfig|anchor=config|display text= Advanced configuration for the Screen Recording Service}}.
+**The parameters used to configure the SRS Proxy are available in {{Link-SomewhereInThisVersion|manual=Administrator|topic=ScreenRecordingConfig|anchor=config|display text= Advanced configuration for the Screen Recording Service}}.
 *When a proxy is used it may interfere with the SR Service operation. The SR Service runs as an HTTP server and relies on an incoming socket connection to correctly identify the agent's windows session. If the HTTP requests are forwarded by a proxy, the SR Service may not be able to correctly identify the user session in a multi-user environment. With a single user, the SR Service will rollback to the currently active windows session.
 *:When a proxy is used it is recommended that localhost (127.0.0.1) connections be excluded from the proxy settings.
@@ Line 94: / Line 94: @@
 *Side-by-side 1600 x 1200 + 1600 x 1200
 *Side-by-side 1920 x 1080 + 1920 x 1080
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Genesys Interaction Recording (GIR) requires that a Screen Recording Service (SRS) be installed on each Agent's desktop. This page describes how to install the SRS.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Recording

PEC-REC/Current/Administrator/ScreenRecordingConfig - Revision history

WikiSysop at 14:35, August 18, 2022

WikiSysop at 17:00, April 1, 2022

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Brian.marshall@genesys.com: Published

Brian.marshall@genesys.com: Published

Bmarshall: Published

Bmarshall: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"