PEC-REC/Current/Administrator/Backup - Revision history

WikiSysop at 18:15, July 26, 2022

2022-07-26T18:15:47Z

Brian.Marshall.IX: Published

2022-01-26T16:29:28Z

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Brian.Marshall.IX: Published

2022-01-26T16:19:19Z

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Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:48Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Brian.marshall@genesys.com at 19:04, October 29, 2021

2021-10-29T19:04:12Z

Brian.marshall@genesys.com: Published

2021-06-15T13:04:04Z

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Brian.marshall@genesys.com: Published

2021-01-27T15:09:03Z

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Brian.marshall@genesys.com: Published

2021-01-27T14:53:58Z

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Brian.marshall@genesys.com: Published

2020-11-17T19:01:31Z

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Bmarshall: Published

2020-08-04T13:23:28Z

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@@ Line 26: / Line 26: @@
 |structuredtext=Before you can install and use the Recording Cloud Backup Service on a machine, verify that you have the following prerequisites. Your IT department or your Genesys professional can help you get this information.
-*Windows Server 2008/2012 64-bit or Red Hat Enterprise Linux AS 6 Operating System with admin privileges.
+*Windows Server 2012/2019 64-bit or Red Hat Enterprise Linux 8 Operating System with admin privileges.
 *4 GB RAM, minimum 20 GB hard drive (the amount of space required depends on the number of recordings to be downloaded).
 *The Recording Cloud Backup Service software (minimum version 8.5.2xx.xx).

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=The Recording Cloud Backup Service (RCBS) allows you to make a backup copy of your Genesys Interaction Recording voice and/or screen recording files prior to their automated deletion as per the Cloud retention policy. Once installed, you can {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=Security|display text=securely}} download the encrypted voice and screen recording files from Amazon S3 and their respective {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=RecordingMetadata|display text=metadata}} files from Genesys Engage and store them on your machines.
+|structuredtext=The Recording Cloud Backup Service (RCBS) allows you to make a backup copy of your Genesys Interaction Recording voice and/or screen recording files prior to their automated deletion as per the Cloud retention policy. Once installed, you can {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=Security|display text=securely}} download the encrypted voice and screen recording files from Amazon S3 and their respective {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=RecordingMetadata|display text=metadata}} files from Genesys Multicloud CX and store them on your machines.
 RCBS can be installed on local machines or on AWS EC2 instances. The recording file can then be {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=decrypt|display text=decrypted}} and used as desired, for example, for compliance.

@@ Line 305: / Line 305: @@
 {{!}}-
 {{!}}minDate
-{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings older than the specified date. When specified, this value would be used as the '''minAge'''. {{Editgrn_open}}Note that '''minDate''' includes recordings up to 12 AM GMT on the specified date.{{Editgrn_close}} Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
+{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings older than the specified date. When specified, this value would be used as the '''minAge'''. Note that '''minDate''' includes recordings up to 12 AM GMT on the specified date. Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
 {{!}}<tt>2015-07-31</tt> Or <tt>1438300800000</tt>
 {{!}}-
 {{!}}maxDate
-{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings newer than the specified date. When specified, this value would be used as the '''maxAge''', and override the local storage's last recording endtime's value (last_recording_endtime.txt). {{Editgrn_open}}Note that '''maxDate''' includes recordings from 12 AM GMT on the specified date.{{Editgrn_close}} Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
+{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings newer than the specified date. When specified, this value would be used as the '''maxAge''', and override the local storage's last recording endtime's value (last_recording_endtime.txt). Note that '''maxDate''' includes recordings from 12 AM GMT on the specified date. Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
 {{!}}<tt>2015-07-31</tt> Or <tt>1438300800000</tt>
 {{!}}}
@@ Line 315: / Line 315: @@
 {{NoteFormat|
-* {{Editgrn_open}}RCBS stores the last time that it successfully downloaded recordings. If the stored last time is older than the specified '''maxAge''', RCBS uses that value instead of '''MaxAge''' to determine which recordings to download. However, if the '''maxAge''' value is older than the last stored time, RCBS resumes from where it left off the last time it successfully ran.{{Editgrn_close}}
+* RCBS stores the last time that it successfully downloaded recordings. If the stored last time is older than the specified '''maxAge''', RCBS uses that value instead of '''MaxAge''' to determine which recordings to download. However, if the '''maxAge''' value is older than the last stored time, RCBS resumes from where it left off the last time it successfully ran.
-* {{Editgrn_open}}RCBS will not download duplicate recordings within the same instance. For example, if '''maxAge''' is set to 2 days but the machine where RCBS is installed is offline for 3 days, RCBS downloads only those recordings that were missed since the last time it successfully ran.{{Editgrn_close}}|}}
+* RCBS will not download duplicate recordings within the same instance. For example, if '''maxAge''' is set to 2 days but the machine where RCBS is installed is offline for 3 days, RCBS downloads only those recordings that were missed since the last time it successfully ran.|}}
-For repetitive scheduled download of recordings, use the '''minAge''' and '''maxAge''' parameters. RCBS will download recordings for the configured duration with respect to current time. For example, if the current date is January 09, 2018 and if you want to download recordings of three days with respect to current time, then set '''minAge=0''' and '''maxAge=3''' as shown in the following image. {{Editgrn_open}}Recordings will be downloaded from 12 AM GMT on January 06 to 12 AM GMT of January 09.{{Editgrn_close}}
+For repetitive scheduled download of recordings, use the '''minAge''' and '''maxAge''' parameters. RCBS will download recordings for the configured duration with respect to current time. For example, if the current date is January 09, 2018 and if you want to download recordings of three days with respect to current time, then set '''minAge=0''' and '''maxAge=3''' as shown in the following image. Recordings will be downloaded from 12 AM GMT on January 06 to 12 AM GMT of January 09.
 For one-time download of recordings between two dates (GMT), use the '''minDate''' and '''maxDate''' parameters. RCBS will download recordings within the configured period. To perform a one-time download, Genesys recommends that you create a copy of the '''config.properties''' file, delete or rename the '''last_recording_endtime.txt''' file and make changes to the '''minDate''' and '''maxDate''' parameters.

@@ Line 265: / Line 265: @@
 *'''Windows:'''
-*:<pre>openssl smime -decrypt –inform DER -in <encrypted.file.bin> -inkey <private_key_file> –out <outputfile></pre>
+*:<pre>openssl smime -decrypt -binary -inform DER -in <encrypted.file.bin> -inkey <private_key_file> -out <outputfile></pre>
 *'''Linux:'''
 *:<pre>openssl cms –decrypt –inform DER -in <encrypted.file.bin> -binary -inkey <private_key_file> –out <outputfile></pre>
@@ Line 305: / Line 305: @@
 {{!}}-
 {{!}}minDate
-{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings older than the specified date. When specified, this value would be used as the '''minAge'''. Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
+{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings older than the specified date. When specified, this value would be used as the '''minAge'''. {{Editgrn_open}}Note that '''minDate''' includes recordings up to 12 AM GMT on the specified date.{{Editgrn_close}} Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
 {{!}}<tt>2015-07-31</tt> Or <tt>1438300800000</tt>
 {{!}}-
 {{!}}maxDate
-{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings newer than the specified date. When specified, this value would be used as the '''maxAge''', and override the local storage's last recording endtime's value (last_recording_endtime.txt). Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
+{{!}}The absolute date, in the YYYY-MM-DD format (in GMT), to include recordings newer than the specified date. When specified, this value would be used as the '''maxAge''', and override the local storage's last recording endtime's value (last_recording_endtime.txt). {{Editgrn_open}}Note that '''maxDate''' includes recordings from 12 AM GMT on the specified date.{{Editgrn_close}} Alternatively, the epoch time value can be specified instead of the YYYY-MM-DD format. Refer to {{Link-SomewhereInThisManual|topic=Backup|anchor=EpochTime|display text=UNIX Epoch time format}} for more information. This parameter is optional.
 {{!}}<tt>2015-07-31</tt> Or <tt>1438300800000</tt>
 {{!}}}
-For one-time download of recordings between two dates (GMT), use the '''minDate''' and '''maxDate''' parameters. RCBS will download recordings within the configured period. To perform a one-time download, Genesys recommends that you create a copy of the '''config.properties''' file, delete or rename the '''last_recording_endtime.txt''' file and make changes to the '''minDate''' and '''maxDate''' parameters. When you execute RCBS, use the following command with the name of the copy of the configuration file (for example, new_config.properties): <tt>java -jar rp_clouddownload.jar -config new_config.properties</tt>. To download recordings between a date range,  for example, between 02 January to 04 January, set the parameters such as the following: '''minDate=2018-01-04''' and '''maxDate=2018-01-02'''.
+{{NoteFormat|
 [[File:RCBS_timeline.png]]<br />

@@ Line 203: / Line 203: @@
 <tt>java -jar rp_clouddownload.jar -config config.properties</tt>
-{{NoteFormat|Do not copy and paste the command from this document. Instead, manually type the command.}}
+{{NoteFormat|'''Do not copy and paste the command from this document.''' Instead, manually type the command.}}
 You can view the progress of the download process in percentage in console window. Download process will be completed once the progress reaches 100% with the message as shown in the following image.

@@ Line 201: / Line 201: @@
 |structuredtext=After the {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=ConfigurationProperties|display text=config.properties}} file has been modified and the {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=EnvironmentVariables|display text=environment variables}} are set, access the RCBS installation directory and type the following command line to start RCBS:
-<tt>java –jar rp_clouddownload.jar –config config.properties</tt>
+<tt>java -jar rp_clouddownload.jar -config config.properties</tt>
 {{NoteFormat|Do not copy and paste the command from this document. Instead, manually type the command.}}
@@ Line 218: / Line 218: @@
 After the {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=ConfigurationProperties|display text=config.properties}} file has been modified and the {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=EnvironmentVariables|display text=environment variables}} are set, access the RCBS installation directory and type the following command line to start RCBS to verify your connection to download recordings from AWS S3:
-<tt>java –jar rp_clouddownload.jar –config config.properties -verify s3</tt>
+<tt>java -jar rp_clouddownload.jar -config config.properties -verify s3</tt>
 {{NoteFormat|

@@ Line 66: / Line 66: @@
 {{AnchorDiv|CreateUser}}
 ===Creating a user===
-Refer to {{Link-AnywhereElse|product=PEC-PA|version=Current|manual=Administrator|topic=UserAccounts|anchor=scratch|display text=Creating a new user from scratch}} to create a user for RCBS. Perform steps 1 and 2, clear the Agent check box, skip the remaining steps, and save to create a user for RCBS. The user that is created is <tt>GWS_USERNAME</tt> {{Link-SomewhereInThisManual|topic=Backup|anchor=EnvironmentVariables|display text=environment variable}} and the password for this user is <tt>GWS_PASSWORD</tt> {{Link-SomewhereInThisManual|topic=Backup|anchor=EnvironmentVariables|display text=environment variable}}.
+Refer to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|anchor=Addagents|display text=Add agents manually}} to create a non-agent user for RCBS. Complete all the required (*) fields and ensure that the user has administrator privileges. The user that is created is <tt>GWS_USERNAME</tt> {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=EnvironmentVariables|display text=environment variable}} and the password for this user is <tt>GWS_PASSWORD</tt> {{Link-SomewhereInThisVersion|manual=Administrator|topic=Backup|anchor=EnvironmentVariables|display text=environment variable}}.
 {{NoteFormat|If you plan to run RCBS in verification mode, an extra provisioning step is required for your user. Please contact Genesys to get the required provisioning.}}
 |Status=No