PEC-OU/Current/CXContact/smsnx - Revision history

WikiSysop at 14:01, September 28, 2022

2022-09-28T14:01:18Z

WikiSysop at 16:46, June 29, 2022

2022-06-29T16:46:26Z

WikiSysop at 10:01, June 3, 2022

2022-06-03T10:01:12Z

Arjun.D.IX: Published

2022-03-18T13:39:50Z

Published

Arjun.d@genesys.com: Published

2021-12-15T09:28:56Z

Published

Mary.hachey@genesys.com: Published

2021-09-01T19:44:34Z

Published

Mary.hachey@genesys.com: Published

2021-09-01T19:30:55Z

Published

Mary.hachey@genesys.com: Published

2021-09-01T18:22:55Z

Published

New page

{{Article
|Standalone=No
|DisplayName=SMS Record Dashboard
|TocName=SMS Record Dashboard
|Context=Learn about the SMS Record Dashboard.
|ComingSoon=No
|Platform=GeneysyEngage_cloud
|Section={{Section
|alignment=Vertical
|structuredtext=The SMS Record Dashboard contains data about SMS events only.

SMS records can contain data associated with one or more of the following fields:

{{{!}}
! width="200px"{{!}}'''Field'''
! width="200px"{{!}}'''Type'''
! width="200px"{{!}}'''Description'''
{{!}}-
{{!}}direction (outbound|inbound)
{{!}}keyword
{{!}}The direction of the SMS communication.
{{!}}-
{{!}}keyword
{{!}}keyword
{{!}}The keyword value identified in the inbound SMS. For example, STOP or HELP. (Reserved for future use.)
{{!}}-
{{!}}timestamp
{{!}}integer
{{!}}The timestamp of the last time the index was updated.
{{!}}-
{{!}}ccid
{{!}}keyword
{{!}}The Contact Center ID.
{{!}}-
{{!}}mediaType
{{!}}keyword
{{!}}The Media type (sms).
{{!}}-
{{!}}batchID
{{!}}keyword
{{!}}The Batch ID in the message that was received from OCS.
{{!}}-
{{!}}messageID
{{!}}keyword
{{!}}The unique Message ID. For example, ccid.calluuid.
{{!}}-
{{!}}calluuid
{{!}}keyword
{{!}}The call attempt GUID.
{{!}}-
{{!}}sessionuuid
{{!}}keyword
{{!}}The session GUID for the currently active/running Campaign group.
{{!}}-
{{!}}campaignName
{{!}}keyword
{{!}}The Campaign name.
{{!}}-
{{!}}groupName
{{!}}keyword
{{!}}The Group name.
{{!}}-
{{!}}campaignGroupName
{{!}}keyword
{{!}}The Campaign group name.
{{!}}-
{{!}}campaignTemplateName
{{!}}keyword
{{!}}The Campaign template name.
{{!}}-
{{!}}listName
{{!}}keyword
{{!}}The calling list name.
{{!}}-
{{!}}contact_info
{{!}}keyword
{{!}}The device's phone number or email address.
{{!}}-
{{!}}from
{{!}}keyword
{{!}}The sender's phone number or email address.
{{!}}-
{{!}}subject
{{!}}keyword
{{!}}The subject of the message.
{{!}}-
{{!}}clientId
{{!}}keyword
{{!}}The Client ID in the Input file that was provided from the specification file.
{{!}}-
{{!}}status
{{!}}keyword
{{!}}The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
{{!}}-
{{!}}errorCode
{{!}}integer
{{!}}The error code.
{{!}}-
{{!}}errorMessage
{{!}}keyword
{{!}}The error message.
{{!}}-
{{!}}content
{{!}}text
{{!}}The content of an SMS message after personalization was applied.
{{!}}-
{{!}}partition
{{!}}keyword
{{!}}The name of the partition/division responsible for the SMS communication.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Related topics
|anchor=Related
|alignment=Vertical
|structuredtext=*{{Link-SomewhereInThisVersion|manual=CXContact|topic=dashboardconfiguration|display text=Configure a Dashboard}}
*{{Link-SomewhereInThisVersion|manual=CXContact|topic=dashboardrowconfig|display text=Configure a Dashboard Row}}
*{{Link-SomewhereInThisVersion|manual=CXContact|topic=createpanel|display text=Create an Analytics Dashboard Panel}}
|Status=No
}}
}}

@@ Line 32: / Line 32: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 {{!}}-
 {{!}}batchID

@@ Line 32: / Line 32: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp of when the Elasticsearch index was submitted.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
 {{!}}-
 {{!}}batchID

@@ Line 10: / Line 10: @@
 |structuredtext=The SMS/email Conversations Dashboard contains data about SMS/email conversation events.
-{{NoteFormat|Although email is mentioned throughout this article, current only SMS conversations are supported and email conversations are reserved for future use.|2}}
+{{NoteFormat|Although mentioned throughout this article, email conversations are currently reserved for future use.|}}
 SMS/email conversations can contain data associated with one or more of the following fields:

@@ Line 97: / Line 97: @@
 {{!}}keyword
 {{!}}The index ID.
 {{!}}-
 {{!}}keyword
@@ Line 145: / Line 149: @@
 {{!}}subject
 {{!}}The subject of the message.
 {{!}}}
 |Status=No

@@ Line 17: / Line 17: @@
 ! width="200px"{{!}}'''Type'''
 ! width="200px"{{!}}'''Description'''
 {{!}}-
 {{!}}batchID
@@ Line 42: / Line 58: @@
 {{!}}The Contact Center ID.
 {{!}}-
-{{!}}clientId
+{{!}}contact_info
 {{!}}keyword
-{{!}}The Client ID in the Input file that was provided from the specification file.
+{{!}}The device's phone number or email address.
 {{!}}-
-{{!}}contact_info
+{{!}}clientId
 {{!}}keyword
-{{!}}The device's phone number or email address.
+{{!}}The Client ID in the Input file.
 {{!}}-
 {{!}}content
@@ Line 54: / Line 70: @@
 {{!}}The content of an SMS/email message after personalization was applied.
 {{!}}-
-{{!}}direction (outbound&#124;inbound)
+{{!}}direction
 {{!}}keyword
-{{!}}The direction of the SMS/email communication.
+{{!}}The direction of the SMS/email communication. (Inbound / Outbound)
 {{!}}-
 {{!}}errorCode
@@ Line 65: / Line 81: @@
 {{!}}keyword
 {{!}}The error message.
 {{!}}-
 {{!}}from
@@ Line 73: / Line 93: @@
 {{!}}keyword
 {{!}}The Group name.
 {{!}}-
 {{!}}keyword
 {{!}}keyword
-{{!}}The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
+{{!}}The sender's phone number or email address.
 {{!}}-
 {{!}}listName
@@ Line 84: / Line 108: @@
 {{!}}mediaType
 {{!}}keyword
-{{!}}The Media type (SMS/email).
+{{!}}The media type (SMS/email).
 {{!}}-
 {{!}}messageID
 {{!}}keyword
 {{!}}The unique Message ID. For example, ccid.calluuid.
 {{!}}-
 {{!}}partition
@@ Line 103: / Line 143: @@
 {{!}}-
 {{!}}subject
-{{!}}keyword
+{{!}}subject
 {{!}}The subject of the message.
 {{!}}}
 |Status=No

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=SMS Record Dashboard
+|DisplayName=SMS/Email Conversations Dashboard
-|TocName=SMS Record Dashboard
+|TocName=SMS/Email Conversations Dashboard
-|Context=Learn about the SMS Record Dashboard.
+|Context=Learn about the SMS/Email Conversations Dashboard.
 |ComingSoon=No
 |Platform=GeneysyEngage_cloud
 |Section={{Section
 |alignment=Vertical
-|structuredtext=The SMS Record Dashboard contains data about SMS events only.
+|structuredtext=The SMS/email Conversations Dashboard contains data about SMS/email conversation events.
-SMS records can contain data associated with one or more of the following fields:
+{{NoteFormat|Although email is mentioned throughout this article, current only SMS conversations are supported and email conversations are reserved for future use.|2}}
 {{{!}}
@@ Line 19: / Line 21: @@
 {{!}}direction (outbound&#124;inbound)
 {{!}}keyword
-{{!}}The direction of the SMS communication.
+{{!}}The direction of the SMS/email communication.
 {{!}}-
 {{!}}keyword
 {{!}}keyword
-{{!}}The keyword value identified in the inbound SMS. For example, STOP or HELP. (Reserved for future use.)
+{{!}}The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
 {{!}}-
 {{!}}timestamp
@@ Line 35: / Line 37: @@
 {{!}}mediaType
 {{!}}keyword
-{{!}}The Media type (sms).
+{{!}}The Media type (SMS/email).
 {{!}}-
 {{!}}batchID
@@ Line 103: / Line 105: @@
 {{!}}content
 {{!}}text
-{{!}}The content of an SMS message after personalization was applied.
+{{!}}The content of an SMS/email message after personalization was applied.
 {{!}}-
 {{!}}partition
 {{!}}keyword
-{{!}}The name of the partition/division responsible for the SMS communication.
+{{!}}The name of the partition/division responsible for the SMS/email communication.
 {{!}}}
 |Status=No