PEC-OU/Current/CXContact/smsemail - Revision history

WikiSysop at 14:01, September 28, 2022

2022-09-28T14:01:16Z

WikiSysop at 16:46, June 29, 2022

2022-06-29T16:46:24Z

WikiSysop at 10:01, June 3, 2022

2022-06-03T10:01:09Z

Arjun.D.IX: Published

2022-03-18T13:28:27Z

Published

Arjun.d@genesys.com: Published

2021-12-15T09:28:30Z

Published

Show changes

Mary.hachey@genesys.com: Published

2021-09-01T19:32:59Z

Published

Mary.hachey@genesys.com: Published

2021-08-12T18:34:00Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:48Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:06Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:25:50Z

Published

New page

{{Article
|Standalone=No
|DisplayName=SMS/EMAIL Record Dashboard
|TocName=SMS/EMAIL Record Dashboard
|Context=Learn about the SMS/EMAIL Record Dashboard.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The SMS/EMAIL Record Dashboard [[File: Analytics-sms.png|link=]] contains data about SMS/EMAIL events.

SMS/EMAIL records can contain data associated with one or more of the following fields:

{{{!}}
! width="200px"{{!}}'''Field'''
! width="200px"{{!}}'''Type'''
! width="200px"{{!}}'''Description'''
{{!}}-
{{!}}id
{{!}}keyword
{{!}}The Index ID.
{{!}}-
{{!}}@timestamp
{{!}}date
{{!}}The ISO index timestamp.
{{!}}-
{{!}}timestamp
{{!}}integer
{{!}}The timestamp of the last time the index was updated.
{{!}}-
{{!}}ccid
{{!}}keyword
{{!}}The Contact Center ID.
{{!}}-
{{!}}mediaType
{{!}}keyword
{{!}}The Media type (sms, email).
{{!}}-
{{!}}batchID
{{!}}keyword
{{!}}The Batch ID in the message that was received from OCS.
{{!}}-
{{!}}messageID
{{!}}keyword
{{!}}The unique Message ID. For example, ccid.calluuid.
{{!}}-
{{!}}calluuid
{{!}}keyword
{{!}}The call attempt GUID.
{{!}}-
{{!}}sessionuuid
{{!}}keyword
{{!}}The session GUID for the currently active/running Campaign group.
{{!}}-
{{!}}campaignName
{{!}}keyword
{{!}}The Campaign name.
{{!}}-
{{!}}groupName
{{!}}keyword
{{!}}The Group name.
{{!}}-
{{!}}campaignGroupName
{{!}}keyword
{{!}}The Campaign group name.
{{!}}-
{{!}}listName
{{!}}keyword
{{!}}The calling list name.
{{!}}-
{{!}}chainId
{{!}}integer
{{!}}Indicates the Contact ID in the database table.
{{!}}-
{{!}}chainN
{{!}}integer
{{!}}The number of the device in the contact/chain.
{{!}}-
{{!}}contact_info
{{!}}keyword
{{!}}The device's phone number or email address.
{{!}}-
{{!}}from
{{!}}keyword
{{!}}The sender's phone number or email address.
{{!}}-
{{!}}subject
{{!}}keyword
{{!}}The subject of the message.
{{!}}-
{{!}}clientId
{{!}}keyword
{{!}}The Client ID in the Input file that was provided from the specification file.
{{!}}-
{{!}}timeReceivedFromOCS
{{!}}date
{{!}}The timestamp of when the message was received from OCS.
{{!}}-
{{!}}timeSubmittedToNexus
{{!}}date
{{!}}The timestamp of when the message was submitted to Nexus.
{{!}}-
{{!}}timeResponseReceived
{{!}}date
{{!}}The timestamp of when the message was received from Nexus.
{{!}}-
{{!}}timeOCSNotified
{{!}}date
{{!}}The timestamp of when OCS provided a result.
{{!}}-
{{!}}timeConsumerResponded
{{!}}date
{{!}}The timestamp of when the user response (STOP) was received from Nexus.
{{!}}-
{{!}}deliveryReceipt
{{!}}keyword
{{!}}The Nexus delivery result code.
{{!}}-
{{!}}callResult
{{!}}keyword
{{!}}The call result.
{{!}}-
{{!}}disposition
{{!}}keyword
{{!}}The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>
{{!}}-
{{!}}status
{{!}}keyword
{{!}}The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
{{!}}-
{{!}}optout
{{!}}boolean
{{!}}Indicate if the user sent STOP (for SMS) or unsubscribed (for Email).
{{!}}-
{{!}}errorCode
{{!}}integer
{{!}}The error code.
{{!}}-
{{!}}errorMessage
{{!}}keyword
{{!}}The error message.
{{!}}-
{{!}}content
{{!}}text
{{!}}The content of an SMS message after personalization was applied.
{{!}}-
{{!}}providerReceipt
{{!}}keyword
{{!}}The final SMS delivery state received from the SMS Aggregator.
{{!}}-
{{!}}userData
{{!}}object
{{!}}The user related data that was received from OCS and used for filling in templates.
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Related Topics
|anchor=RelatedTopics
|alignment=Vertical
|Media=
|image=
|structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
*{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}}
*{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 96: / Line 96: @@
 {{!}}keyword
 {{!}}The Index ID.
 {{!}}-
 {{!}}listName
@@ Line 160: / Line 164: @@
 {{!}}date
 {{!}}The timestamp of when the message was submitted to Portico.
 {{!}}-
 {{!}}userData

@@ Line 19: / Line 19: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 {{!}}-
 {{!}}batchID

@@ Line 25: / Line 25: @@
 {{!}}The Batch ID in the message that was received from OCS.
 {{!}}-
-{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=callresult|anchor=StndrdCllRslts|display text=callResult}}
+{{!}}callResult
 {{!}}keyword
 {{!}}The call result.
@@ Line 40: / Line 40: @@
 {{!}}keyword
 {{!}}The Campaign name.
 {{!}}-
 {{!}}ccid
 {{!}}keyword
-{{!}}The Contact Center ID.
+{{!}}The Contact center ID.
 {{!}}-
 {{!}}chainId
 {{!}}integer
-{{!}}Indicates the Contact ID in the database table.
+{{!}}Indicates the contact ID in the database table.
 {{!}}-
 {{!}}chainN
@@ Line 55: / Line 59: @@
 {{!}}clientId
 {{!}}keyword
-{{!}}The Client ID in the Input file that was provided from the specification file.
+{{!}}The Client ID in the input file that was provided from the specification file.
 {{!}}-
 {{!}}contact_info
@@ Line 73: / Line 77: @@
 {{!}}The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>
 {{!}}-
-{{!}}errorCode
+{{!}}Error Msg
-{{!}}integer
+{{!}}Keyword
-{{!}}The error code.
+{{!}}The error message.
 {{!}}-
 {{!}}errorMessage
-{{!}}keyword
+{{!}}Keyword
 {{!}}The error message.
 {{!}}-
@@ Line 99: / Line 103: @@
 {{!}}mediaType
 {{!}}keyword
-{{!}}The Media type (sms, email).
+{{!}}The media type (sms, email).
 {{!}}-
 {{!}}messageID
@@ Line 107: / Line 111: @@
 {{!}}optout
 {{!}}boolean
-{{!}}Indicate if the user sent STOP (for SMS) or unsubscribed (for email).
+{{!}}Indicates if the user sent STOP (for SMS) or unsubscribed (for email).
 {{!}}-
 {{!}}providerReceipt
@@ Line 148: / Line 156: @@
 {{!}}date
 {{!}}The timestamp of when the message was submitted to Nexus.
 {{!}}-
 {{!}}userData
-{{!}}object
+{{!}}keyword
-{{!}}The user related data that was received from OCS and used for filling in templates.
+{{!}}User Attached Data
 {{!}}}
 |Status=No

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=The SMS/EMAIL Record Dashboard [[File: Analytics-sms.png|link=]] contains data about SMS/EMAIL events.
+|structuredtext=The SMS/EMAIL Record Dashboard [[File: Analytics-sms.png|link=]] contains data about SMS/email events.
-SMS/EMAIL records can contain data associated with one or more of the following fields:
+SMS/email records can contain data associated with one or more of the following fields:
 {{{!}}
@@ Line 131: / Line 131: @@
 {{!}}optout
 {{!}}boolean
-{{!}}Indicate if the user sent STOP (for SMS) or unsubscribed (for Email).
+{{!}}Indicate if the user sent STOP (for SMS) or unsubscribed (for email).
 {{!}}-
 {{!}}errorCode

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext=The SMS/EMAIL Record Dashboard [[File: Analytics-sms.png|link=]] contains data about SMS/EMAIL events.
@@ Line 122: / Line 117: @@
 {{!}}The Nexus delivery result code.
 {{!}}-
-{{!}}callResult
+{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=callresult|anchor=StndrdCllRslts|display text=callResult}}
 {{!}}keyword
 {{!}}The call result.
@@ Line 158: / Line 153: @@
 {{!}}The user related data that was received from OCS and used for filling in templates.
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 165: / Line 158: @@
 |anchor=RelatedTopics
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
 *{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}}
 *{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Learn about the SMS/EMAIL Record Dashboard.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

PEC-OU/Current/CXContact/smsemail - Revision history

WikiSysop at 14:01, September 28, 2022

WikiSysop at 16:46, June 29, 2022

WikiSysop at 10:01, June 3, 2022

Arjun.D.IX: Published

Arjun.d@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"