PEC-OU/Current/CXContact/preloading - Revision history

WikiSysop at 16:46, June 29, 2022

2022-06-29T16:46:22Z

WikiSysop at 10:01, June 3, 2022

2022-06-03T10:01:07Z

Arjun.D.IX: Published

2022-03-18T10:42:05Z

Published

Show changes

Arjun.D.IX: Published

2022-03-15T06:31:31Z

Published

Merav.levy@genesys.com: Published

2021-02-09T17:09:25Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:13Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:33Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:26:02Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Preloading Record Dashboard
|TocName=Preloading Record Dashboard
|Context=Learn about the Preloading Record Dashboard.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The Preloading Record Dashboard [[File: Analytics-campaign.png|link=]] contains data about numbers that were removed from one or more Call Lists.

Preloading records can contain data associated with one or more of the following fields:

{{{!}}
! width="200px"{{!}}'''Field'''
! width="200px"{{!}}'''Type'''
! width="200px"{{!}}'''Description'''
{{!}}-
{{!}}ccid
{{!}}keyword
{{!}}The Contact Center ID.
{{!}}-
{{!}}campaignName
{{!}}keyword
{{!}}The Campaign name.
{{!}}-
{{!}}campaignID
{{!}}keyword
{{!}}The Campaign database ID.
{{!}}-
{{!}}campaignGroupName
{{!}}keyword
{{!}}The Campaign Group name.
{{!}}-
{{!}}campaignGroupID
{{!}}keyword
{{!}}The Campaign Group database ID.
{{!}}-
{{!}}campaignTemplateName
{{!}}keyword
{{!}}The Campaign template.
{{!}}-
{{!}}campaignTemplateID
{{!}}keyword
{{!}}The Campaign template database ID.
{{!}}-
{{!}}groupName
{{!}}keyword
{{!}}The Agent Group name.
{{!}}-
{{!}}groupID
{{!}}keyword
{{!}}The Agent Group database ID.
{{!}}-
{{!}}listName
{{!}}keyword
{{!}}The Calling list name.
{{!}}-
{{!}}listid
{{!}}integer
{{!}}The Calling List database ID.
{{!}}-
{{!}}@timestamp
{{!}}date
{{!}}The timestamp of when the Elasticsearch index was submitted.
{{!}}-
{{!}}id
{{!}}Keyword
{{!}}Elasticsearch index ID.
{{!}}-
{{!}}recordID
{{!}}integer
{{!}}The Record ID in the Calling List database table.
{{!}}-
{{!}}clientID
{{!}}integer
{{!}}The Client ID in the Specification file that is shown in the Input file.
{{!}}-
{{!}}chain_id
{{!}}integer
{{!}}The Contact ID in the database table.
{{!}}-
{{!}}chain_n
{{!}}integer
{{!}}The device number in the contact/chain.
{{!}}-
{{!}}contact_info
{{!}}keyword
{{!}}The contact's phone number.
{{!}}-
{{!}}contact_info_type
{{!}}keyword
{{!}}The ContactType common library enum (GctiContactType) that is based on the cd_device_index.
{{!}}-
{{!}}recordType
{{!}}keyword
{{!}}The type of chain (enum is GctiRecordType).
{{!}}-
{{!}}recordStatus
{{!}}keyword
{{!}}The location of the record in the State machine (enum is GctiRecordType). The default is Ready.
{{!}}-
{{!}}deviceCountryCode
{{!}}integer
{{!}}The country code for the phone number.
{{!}}-
{{!}}deviceAreaCode
{{!}}integer
{{!}}The area code for the phone number.
{{!}}-
{{!}}deviceStateCode
{{!}}integer
{{!}}The state code for the phone number.
{{!}}-
{{!}}deviceTimezone
{{!}}integer
{{!}}The timezone for the detected device.
{{!}}-
{{!}}deviceMask
{{!}}integer
{{!}}An integer number that contains the bit mask.
{{!}}-
{{!}}postalCode
{{!}}integer
{{!}}The postal code read from the Input file.
{{!}}-
{{!}}disposition
{{!}}keyword
{{!}}The reason for suppressing the device. For example, device mask, name of suppression list, name of location rule, and so on.
{{!}}-
{{!}}reason
{{!}}keyword
{{!}}A description of why the device was suppressed.
{{!}}-
{{!}}customFields
{{!}}keyword
{{!}}N/A
{{!}}-
{{!}}tiimestamp_iso8601
{{!}}integer
{{!}}The ISO index timestamp format.
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Related Topics
|anchor=RelatedTopics
|alignment=Vertical
|Media=
|image=
|structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
*{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row }}
*{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 39: / Line 39: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 {{!}}-
 {{!}}blockingRuleName

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext=The Preloading Record Dashboard [[File: Analytics-campaign.png|link=]] contains data about numbers that were removed from one or more Call Lists.
@@ Line 125: / Line 120: @@
 {{!}}integer
 {{!}}The area code for the phone number.
 {{!}}-
 {{!}}deviceStateCode
@@ Line 158: / Line 157: @@
 {{!}}The ISO index timestamp format.
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 165: / Line 162: @@
 |anchor=RelatedTopics
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
 *{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row }}
 *{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
 |Status=No
 }}
 }}

@@ Line 21: / Line 21: @@
 ! width="200px"{{!}}'''Type'''
 ! width="200px"{{!}}'''Description'''
 {{!}}-
 {{!}}ccid

@@ Line 5: / Line 5: @@
 |Context=Learn about the Preloading Record Dashboard.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

PEC-OU/Current/CXContact/preloading - Revision history

WikiSysop at 16:46, June 29, 2022

WikiSysop at 10:01, June 3, 2022

Arjun.D.IX: Published

Arjun.D.IX: Published

Merav.levy@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"