PEC-OU/Current/CXContact/campaigngroupevent - Revision history

WikiSysop at 16:46, June 29, 2022

2022-06-29T16:46:14Z

WikiSysop at 10:01, June 3, 2022

2022-06-03T10:01:01Z

Arjun.D.IX: Published

2022-03-18T10:54:19Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:11Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:03Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:26:02Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Campaign Group Event Record Dashboard
|TocName=Campaign Group Event Record Dashboard
|Context=Learn about the Campaign Group Event Record Dashboard.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The Campaign Group Event Record Dashboard [[File: Analytics-call.png|link=]] contains data about the status of a Campaign group.

Campaign Group Event records can contain data associated with one or more of the following fields:
{{{!}}
! width="200px"{{!}}'''Field'''
! width="200px"{{!}}'''Type'''
! width="200px"{{!}}'''Description'''
{{!}}-
{{!}}id
{{!}}keyword
{{!}}Elasticsearch Index ID
{{!}}-
{{!}}@timestamp
{{!}}date
{{!}}The timestamp of when the Elasticsearch index was submitted.
{{!}}-
{{!}}ccid
{{!}}keyword
{{!}}Contact Center ID
{{!}}-
{{!}}sessionuuid
{{!}}keyword
{{!}}The Session GUID of the currently active/running campaign group.
{{!}}-
{{!}}action
{{!}}keyword
{{!}}The action that was applied to the Campaign Group. For example, ['None', 'LoadCampaign', 'StartDialing', 'StopDialing', 'UnloadCampaign'].
{{!}}-
{{!}}state
{{!}}keyword
{{!}}The current Campaign Group state. For example, ['NotLoaded', 'Active', 'Running', 'UnloadInProgress', 'WaitingUnload', 'NotLoaded'].
{{!}}-
{{!}}dialingMode
{{!}}keyword
{{!}}The Dialing mode.
{{!}}-
{{!}}campaignName
{{!}}keyword
{{!}}The Campaign name.
{{!}}-
{{!}}campaignGroupName
{{!}}keyword
{{!}}The Campaign group name.
{{!}}-
{{!}}campaignGroupDBID
{{!}}integer
{{!}}The Campaign group DBID.
{{!}}-
{{!}}campaignTemplateName
{{!}}keyword
{{!}}The Campaign template name.
{{!}}-
{{!}}groupName
{{!}}keyword
{{!}}The Group name.
{{!}}-
{{!}}actualBusyFactor
{{!}}float
{{!}}The current agent's busy factor (reported by OCS).
{{!}}-
{{!}}actualHitRatio
{{!}}float
{{!}}The current Hit Ratio (reported by OCS).
{{!}}-
{{!}}actualOverdialRate
{{!}}float
{{!}}The percentage of abandoned calls (reported by OCS).
{{!}}-
{{!}}actualTimeToComplete
{{!}}float
{{!}}The time it took to complete the Group Campaign lists (reported by OCS).
{{!}}-
{{!}}lists
{{!}}object
{{!}}The Campaign Group calling lists.
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Related Topics
|anchor=RelatedTopics
|alignment=Vertical
|Media=
|image=
|structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
*{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}}
*{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 18: / Line 18: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 {{!}}-
 {{!}}action

@@ Line 5: / Line 5: @@
 |Context=Learn about the Campaign Group Event Record Dashboard.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

PEC-OU/Current/CXContact/campaigngroupevent - Revision history

WikiSysop at 16:46, June 29, 2022

WikiSysop at 10:01, June 3, 2022

Arjun.D.IX: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"