PEC-OU/Current/CXContact/callresult - Revision history

WikiSysop at 16:46, June 29, 2022

2022-06-29T16:46:12Z

WikiSysop at 10:00, June 3, 2022

2022-06-03T10:00:59Z

Arjun.D.IX: Published

2022-03-18T11:05:59Z

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Arjun.D.IX: Published

2022-03-15T06:24:05Z

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Arjun.D.IX: Published

2022-02-07T10:43:14Z

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Mary.hachey@genesys.com: Published

2021-11-23T14:01:53Z

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Mary.hachey@genesys.com: Published

2021-10-08T11:15:22Z

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Mary.hachey@genesys.com: Published

2021-08-12T18:33:02Z

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Mary.hachey@genesys.com: Published

2021-06-11T11:45:41Z

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Valentina.petrov@genesys.com: Published

2021-04-21T20:39:42Z

Published

@@ Line 34: / Line 34: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 {{!}}-
 {{!}}agentLoginId

@@ Line 30: / Line 30: @@
 {{!}}@endtime
 {{!}}date
-{{!}}The timestamp at which the outbound record for the given call is considered complete and is removed from OCS active processing (for example, on dial error, or when a finalization event is received from the agent desktop).
+{{!}}The timestamp (default timezone from settings) at which the outbound record for the given call is considered complete and is removed from OCS active processing (for example, on dial error, or when a finalization event is received from the agent desktop).
 {{!}}-
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp at which OCS starts to process the call attempt. It is the time at which the pre-dial validation request is sent by OCS to CX Contact.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
 {{!}}-
 {{!}}agentLoginId

@@ Line 143: / Line 143: @@
 {{!}}keyword
 {{!}}The delivery mode of the Campaign Group (“lifo” for LIFO-configured Campaign Groups, “standard” otherwise).
 {{!}}-
 {{!}}deviceRegionCode
 {{!}}keyword
@@ Line 251: / Line 255: @@
 {{!}}keyword
 {{!}}The type of record (enum is GctiRecordType).
 {{!}}-
 {{!}}regionCode
 {{!}}keyword

@@ Line 129: / Line 129: @@
 {{!}}-
 {{!}}customerId
-{{!}}
+{{!}}keyword
 {{!}}The client ID in the Input file that was provided from the specification file.
 {{!}}-
 {{!}}customerId.keyword
-{{!}}
+{{!}}keyword
 {{!}}The client ID in the Input file that was provided from the specification file.
 {{!}}-
@@ Line 143: / Line 143: @@
 {{!}}keyword
 {{!}}The delivery mode of the Campaign Group (“lifo” for LIFO-configured Campaign Groups, “standard” otherwise).
 {{!}}-
 {{!}}deviceTimezone
@@ Line 247: / Line 251: @@
 {{!}}keyword
 {{!}}The type of record (enum is GctiRecordType).
 {{!}}-
 {{!}}scheduledTime

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
 |structuredtext=The Call Result Record Dashboard [[File: Analytics-callresult.png|link=]] contains data about call attempts.
 Call Result Record records can contain data associated with one or more of the following fields:
 {{{!}} class="sortable"
 ! width="200px"{{!}}'''Field'''
@@ Line 196: / Line 195: @@
 {{!}}keyword
 {{!}}The Calling list name.
 {{!}}-
 {{!}}mediaType

@@ Line 149: / Line 149: @@
 {{!}}The timestamp of when the call started.
 {{!}}-
-{{!}}callResult
+{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=callresult|anchor=StndrdCllRslts|display text=callResult}}
 {{!}}string
 {{!}}The call result.
@@ Line 257: / Line 257: @@
 {{!}}User data fields associated with the call.
 {{!}}}
 |Status=No
 }}{{Section

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext=The Call Result Record Dashboard [[File: Analytics-callresult.png|link=]] contains data about call attempts.
 Call Result Record records can contain data associated with one or more of the following fields:
-{{{!}}class="sortable"
+{{{!}} class="sortable"
 ! width="200px"{{!}}'''Field'''
 ! width="200px"{{!}}'''Type'''
@@ Line 103: / Line 98: @@
 {{!}}-
 {{!}}isFinal
 {{!}}boolean
 {{!}}Indicates whether the results obtained are initial or final for the CRR index.
 {{!}}-
@@ Line 155: / Line 150: @@
 {{!}}-
 {{!}}callResult
-{{!}}integer
+{{!}}string
 {{!}}The call result.
 {{!}}-
@@ Line 262: / Line 257: @@
 {{!}}User data fields associated with the call.
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 269: / Line 262: @@
 |anchor=RelatedTopics
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
 *{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}}
 *{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
 |Status=No
 }}
 }}

@@ Line 13: / Line 13: @@
 |Media=
 |image=
-|structuredtext=The Call Result Record Dashboard [[File: Analytics-callresult.png|link=]] contains data about call attempts..
+|structuredtext=The Call Result Record Dashboard [[File: Analytics-callresult.png|link=]] contains data about call attempts.
 Call Result Record records can contain data associated with one or more of the following fields:
-{{{!}}
+{{{!}}class="sortable"
 ! width="200px"{{!}}'''Field'''
 ! width="200px"{{!}}'''Type'''
@@ Line 56: / Line 56: @@
 {{!}}blockingRuleType
 {{!}}keyword
-{{!}}The type of blocking rule. For example, Suppression List,  Device Filter, Compliance Rule.
+{{!}}The type of the blocking rule. For example, Suppression List,  Device Filter, Compliance Rule.
 {{!}}-
 {{!}}blockingRuleSubType
 {{!}}keyword
-{{!}}The sub-type of blocking rule. For example, Mandatory Suppression List, Optional Suppression List, Custom Rule, Attempt Rule, Location Rule, Contact Times, Contact Dates.
+{{!}}The sub-type of the blocking rule. For example, Mandatory Suppression List, Optional Suppression List, Custom Rule, Attempt Rule, Location Rule, Contact Times, Contact Dates.
 {{!}}-
 {{!}}callerID
 {{!}}keyword
-{{!}}The Caller ID used to place the call.
+{{!}}The Caller ID that is used to place the call.
 {{!}}-
 {{!}}callerIDSetName
@@ Line 72: / Line 72: @@
 {{!}}chain_id
 {{!}}integer
-{{!}}Indicates the Contact ID in the database table.
+{{!}}The Contact ID in the database table.
 {{!}}-
 {{!}}chain_n
@@ Line 101: / Line 101: @@
 {{!}}integer
 {{!}}The duration of Call Waiting in the queue (ms).
 {{!}}-
 {{!}}timeDialing
@@ Line 132: / Line 136: @@
 {{!}}timeAgentEstablished
 {{!}}date
-{{!}}The time at which the cal lis established on the agent's DN.
+{{!}}The time at which the call is established on the agent's DN.
 {{!}}-
 {{!}}timeAMDiverted