PEC-OU/Current/CXContact/SchedulesDashboard - Revision history

WikiSysop at 16:46, June 29, 2022

2022-06-29T16:46:08Z

WikiSysop at 10:00, June 3, 2022

2022-06-03T10:00:54Z

Arjun.D.IX: Published

2022-03-18T13:49:15Z

Published

Arjun.D.IX: Published

2022-02-10T10:33:35Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:00Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:14Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:26:06Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Outbound Schedules Dashboard
|TocName=Outbound Schedules Dashboard
|Tags=
|Dimension=
|Context= ---TBD---
}}

The Outbound Schedules Dashboard [[File:Scheduledashboard.png|30px]] contains data about a Schedule's status and its results.

Schedule records can contain data associated with one or more of the following fields. For details refer to {{Link-SomewhereInThisManual|topic=Schedules|anchor=top|display text=Schedules}}:

{{{!}}
! width="200px" {{!}} '''Field'''
! width="200px" {{!}} '''Type'''
! width="200px" {{!}} '''Description'''
{{!}}-
{{!}}@timestamp
{{!}}date
{{!}}The timestamp of when the Elasticsearch index was submitted.
{{!}}-
{{!}}Schedule name
{{!}}keyword
{{!}}The Schedule name.
{{!}}-
{{!}}recurrenceType
{{!}}keyword
{{!}}Indicates how often the schedule reoccurs (for example, Daily, Weekly, Monthly, or Once).
{{!}}-
{{!}}scheduleAction
{{!}}keyword
{{!}}The Action that should be executed for the specific schedule (for example, Triggered, Activated, Deactivated, or CommandExecuted).
{{!}}-
{{!}}command
{{!}}keyword
{{!}}The Command that should be executed for the specific Campaign Group when the selected Action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).
{{!}}-
{{!}}commandType
{{!}}keyword
{{!}}The type of execution line the command belongs to (that is, Sequential/Instant).
{{!}}-
{{!}}commandID
{{!}}integer
{{!}}Internal identifier of the command.
{{!}}-
{{!}}successful
{{!}}boolean
{{!}}Indicates true or false. True if the action is completed successfully and false if the action is not completed successfully.
{{!}}-
{{!}}errorMessage
{{!}}keyword
{{!}}Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.
{{!}}-
{{!}}campaignName
{{!}}keyword
{{!}}The Campaign name.
{{!}}-
{{!}}campaignGroupName
{{!}}keyword
{{!}}The Campaign Group name.
{{!}}-
{{!}}campaignGroupDBID
{{!}}integer
{{!}}The Campaign group DBID.
{{!}}-
{{!}}campaignTemplateName
{{!}}keyword
{{!}}The Campaign template name.
{{!}}-
{{!}}groupName
{{!}}keyword
{{!}}The Group name.
{{!}}-
{{!}}dialingMode
{{!}}keyword
{{!}}The Dialing mode.
{{!}}-
{{!}}optimizationParameter
{{!}}integer
{{!}}The Optimization goal when the dialing mode is Predictive (for example, Busy Factor 80%).
{{!}}-
{{!}}optimizationType
{{!}}keyword
{{!}}The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).
{{!}}}

@@ Line 17: / Line 17: @@
 {{!}}@timestamp
 {{!}}date
-{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
 {{!}}-
 {{!}}_id

@@ Line 16: / Line 16: @@
 {{!}}-
 {{!}}@timestamp
-{{!}}Date
+{{!}}date
-{{!}}The timestamp of when the Elasticsearch index was submitted.
+{{!}}The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event.
 {{!}}-
 {{!}}_id

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-cloud
+|Standalone=No
 |DisplayName=Outbound Schedules Dashboard
-|TocName=Outbound Schedules Dashboard
+|Platform=GenesysEngage-cloud
-|Tags=
+|TocName=Outbound Schedules Dashboard
-|Dimension=
+|Context=Learn more about the Outbound Schedules Dashboard.
 }}
 The Outbound Schedules Dashboard [[File:Scheduledashboard.png|30px]] contains data about a Schedule's status and its results.
@@ Line 13: / Line 11: @@
 {{{!}}
-! width="200px" {{!}} '''Field'''
+! width="200px"{{!}}'''Field'''
-! width="200px" {{!}} '''Type'''
+! width="200px"{{!}}'''Type'''
-! width="200px" {{!}} '''Description'''
+! width="200px"{{!}}'''Description'''
 {{!}}-
 {{!}}@timestamp
-{{!}}date
+{{!}}Date
 {{!}}The timestamp of when the Elasticsearch index was submitted.
 {{!}}-
-{{!}}Schedule name
+{{!}}_id
 {{!}}keyword
-{{!}}The Schedule name.
+{{!}}The entry ID.
 {{!}}-
-{{!}}recurrenceType
+{{!}}_index
 {{!}}keyword
-{{!}}Indicates how often the schedule reoccurs (for example, Daily, Weekly, Monthly, or Once).
+{{!}}The index name.
 {{!}}-
-{{!}}scheduleAction
+{{!}}_type
 {{!}}keyword
-{{!}}The Action that should be executed for the specific schedule (for example, Triggered, Activated, Deactivated, or CommandExecuted).
+{{!}}The index type.
 {{!}}-
-{{!}}command
+{{!}}campaignGroupDBID
 {{!}}keyword
-{{!}}The Command that should be executed for the specific Campaign Group when the selected Action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).
+{{!}}The Campaign group DBID.
 {{!}}-
-{{!}}commandType
+{{!}}campaignGroupName
 {{!}}keyword
-{{!}}The type of execution line the command belongs to (that is, Sequential/Instant).
+{{!}}The Campaign group name.
 {{!}}-
-{{!}}commandID
+{{!}}campaignName
-{{!}}integer
+{{!}}keyword
-{{!}}Internal identifier of the command.
+{{!}}The Campaign name.
 {{!}}-
-{{!}}successful
+{{!}}campaignTemplateName
-{{!}}boolean
+{{!}}keyword
-{{!}}Indicates true or false. True if the action is completed successfully and false if the action is not completed successfully.
+{{!}}The campaign template name.
 {{!}}-
-{{!}}errorMessage
+{{!}}command
 {{!}}keyword
-{{!}}Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.
+{{!}}The command that should be executed for the specific Campaign group when the selected action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).
 {{!}}-
-{{!}}campaignName
+{{!}}commandID
 {{!}}keyword
-{{!}}The Campaign name.
+{{!}}The internal identifier for the command.
 {{!}}-
-{{!}}campaignGroupName
+{{!}}commandType
 {{!}}keyword
-{{!}}The Campaign Group name.
+{{!}}The type of execution line the command belongs to (that is, Sequential/Instant).
 {{!}}-
-{{!}}campaignGroupDBID
+{{!}}dialingMode
-{{!}}integer
+{{!}}keyword
-{{!}}The Campaign group DBID.
+{{!}}The dialing mode.
 {{!}}-
-{{!}}campaignTemplateName
+{{!}}errorMessage
 {{!}}keyword
-{{!}}The Campaign template name.
+{{!}}Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.
 {{!}}-
 {{!}}groupName
 {{!}}keyword
-{{!}}The Group name.
+{{!}}The group name.
 {{!}}-
-{{!}}dialingMode
+{{!}}id.keyword
 {{!}}keyword
-{{!}}The Dialing mode.
+{{!}}The index ID.
 {{!}}-
 {{!}}optimizationParameter
-{{!}}integer
+{{!}}keyword
 {{!}}The Optimization goal when the dialing mode is Predictive (for example, Busy Factor 80%).
-{{!}}-
+|-
-{{!}}optimizationType
+|optimizationType
-{{!}}keyword
+|keyword
-{{!}}The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).
+|The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).
 {{!}}}

@@ Line 5: / Line 5: @@
 |Tags=
 |Dimension=
-|Context= ---TBD---
+|Context= Learn more about the Outbound Schedules Dashboard.
 }}

PEC-OU/Current/CXContact/SchedulesDashboard - Revision history

WikiSysop at 16:46, June 29, 2022

WikiSysop at 10:00, June 3, 2022

Arjun.D.IX: Published

Arjun.D.IX: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"