PEC-OU/Current/CXContact/Schedules - Revision history

Mary.hachey@genesys.com: Published

2021-07-05T15:41:59Z

Published

Merav.levy@genesys.com: Published

2021-02-09T17:09:01Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:33Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:14Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:26:06Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Schedules
|TocName=Schedules
|Context=Learn about Schedules.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=CX Contact (CXC) '''Schedules''' is a powerful tool that enables you to execute one or more Campaign Groups automatically and periodically using a predefined schedule. Each Schedule can include one or more Campaign Groups that are not necessarily associated with the same campaign, group and so on. Multiple schedules can be configured and active in the same Outbound Contact Server (OCS) instance.

Schedules simplifies configuration by enabling you to define the activation and deactivation time for all the Campaign Groups that operate frequently and have recurring usage (for example, every weekday at 8 am).

While numerous Campaign Groups can be configured to be active/inactive at the same time, each Campaign Group within the schedule can be individually configured for activation/deactivation.

{{NoteFormat| In the future CX Contact will include Sequence Campaign Groups that support Time in State and Statistical Value. With these conditions you will be able to define that when one campaign group achieves a 90% penetration status Campaign Group 2 begins.}}

====Key Features====

*Schedule a Campaign Group to start/finish.
*Schedule a Campaign Group to run for a specified period of time or until a specific statistic is achieved.
*Sequence Campaign Groups. For example, it can be defined that when one campaign group achieves a 90% penetration status Campaign Group 2 begins.

====Work with Schedules====

*{{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=top|display text=Create or Edit a Schedule}} - Learn how to setup and organize when one or more Campaign Groups begin and end.
*{{Link-SomewhereInThisManual|topic=Schedulesdashboard|anchor=top|display text=Schedules Dashboard}} - View the activity history associated with one or more Campaign Groups.

{{NoteFormat| You can access and customize near-real time reporting data about Schedules from the {{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}.}}

Click the '''Schedules''' menu to open the '''Schedules''' page. The following image depicts a typical Schedules page.

[[File:CXC_Schedules.png|1200px]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Related Topics
|anchor=RelatedTopics
|alignment=Vertical
|Media=
|image=
|structuredtext=*{{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=top|display text=Create or Edit a Schedule}}
*{{Link-SomewhereInThisManual|topic=Schedulesdashboard|anchor=top|display text=Schedules Dashboard}}
*{{Link-SomewhereInThisManual|topic=CampaignGrps|anchor=top|display text=Create a Campaign Group}}
|structuredtextwide=
|FAQHeading=
|Status=No
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}}

@@ Line 3: / Line 3: @@
 |DisplayName=Schedules
 |TocName=Schedules
-|Context=Learn about Schedules.
+|Context=Learn how to use schedules to automatically and periodically run Campaign Groups.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext=CX Contact (CXC) '''Schedules''' is a powerful tool that enables you to execute one or more Campaign Groups automatically and periodically using a predefined schedule. Each Schedule can include one or more Campaign Groups that are not necessarily associated with the same campaign, group and so on. Multiple schedules can be configured and active in the same Outbound Contact Server (OCS) instance.
@@ Line 37: / Line 32: @@
 [[File:CXC_Schedules.png|1200px]]
 |Status=No
 }}{{Section
@@ Line 44: / Line 37: @@
 |anchor=RelatedTopics
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=top|display text=Create or Edit a Schedule}}
 *{{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}
 *{{Link-SomewhereInThisManual|topic=CampaignGrps|anchor=top|display text=Create a Campaign Group}}
 |Status=No
 }}
 }}

@@ Line 30: / Line 30: @@
 *{{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=top|display text=Create or Edit a Schedule}} - Learn how to setup and organize when one or more Campaign Groups begin and end.
-*{{Link-SomewhereInThisManual|topic=Schedulesdashboard|anchor=top|display text=Schedules Dashboard}} - View the activity history associated with one or more Campaign Groups.
+*{{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}} - View the activity history associated with one or more Campaign Groups.
 {{NoteFormat| You can access and customize near-real time reporting data about Schedules from the {{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}.}}
@@ Line 47: / Line 47: @@
 |image=
 |structuredtext=*{{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=top|display text=Create or Edit a Schedule}}
-*{{Link-SomewhereInThisManual|topic=Schedulesdashboard|anchor=top|display text=Schedules Dashboard}}
+*{{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}
 *{{Link-SomewhereInThisManual|topic=CampaignGrps|anchor=top|display text=Create a Campaign Group}}
 |structuredtextwide=

@@ Line 5: / Line 5: @@
 |Context=Learn about Schedules.
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Prereq=
 |Section={{Section

PEC-OU/Current/CXContact/Schedules - Revision history

Mary.hachey@genesys.com: Published

Merav.levy@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"