PEC-OU/Current/CXContact/SCXML - Revision history

Mary.hachey@genesys.com: Published

2021-11-04T15:20:58Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:09Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:19Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:26:01Z

Published

New page

{{ArticleUnstructured
|DisplayName=SCXML-based Treatments
|Application=CX Contact
|Role=Administrator
|TocName=SCXML-based Treatments
|Platform=PureEngage
|ComingSoon=No
|Context=Learn how to apply an SCXML-based treatment.
}}
If you've created an SCXML treatment script and want to apply those treatment parameters to a dialing session, you can specify the URI to the SCXML treatment script in CX Contact. CX Contact navigates to the specified server or remote directory and stores the file internally. When you use this option, the system applies all treatment parameters defined in the SCXML treatment script and ignores all treatment parameters previously defined in CX Contact.

To specify the URI to an SCXML treatment script:
# Select the '''Treatment''' tab for the dialing profile, campaign template, or campaign group.
# Move the '''Scripting treatments''' switch to the '''On''' position.
# Specify the URI address.

Valid URI formats are as follows:
* <nowiki>http://hostname/[directory]/script-name.scxml</nowiki>
* <nowiki>file://host/path/script-name.scxml</nowiki>

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=SCXML-based Treatments
 |Application=CX Contact
 |Role=Administrator
 |ComingSoon=No
 }}
 If you've created an SCXML treatment script and want to apply those treatment parameters to a dialing session, you can specify the URI to the SCXML treatment script in CX Contact. CX Contact navigates to the specified server or remote directory and stores the file internally. When you use this option, the system applies all treatment parameters defined in the SCXML treatment script and ignores all treatment parameters previously defined in CX Contact.
 To specify the URI to an SCXML treatment script:
-# Select the '''Treatment''' tab for the dialing profile, campaign template, or campaign group.
-# Move the '''Scripting treatments''' switch to the '''On''' position.
+#Select the '''Treatment''' tab for the dialing profile, campaign template, or campaign group.
-# Specify the URI address.
+#Move the '''Scripting treatments''' switch to the '''On''' position.
 Valid URI formats are as follows:
 <!--
 Defines the URI to the SCXML treatment script resource,  which specifies the treatment used for this Campaign Group. The URI can contain treatment parameters and values that are applied to the instances of the treatment script created when running a dialing session for a campaign. The parameters can include any of the following:

@@ Line 4: / Line 4: @@
 |Role=Administrator
 |TocName=SCXML-based Treatments
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=Learn how to apply an SCXML-based treatment.

PEC-OU/Current/CXContact/SCXML - Revision history

Mary.hachey@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"