PEC-OU/Current/CXContact/CreateEditSchedule - Revision history

WikiSysop at 14:30, July 8, 2022

2022-07-08T14:30:49Z

WikiSysop at 14:15, July 8, 2022

2022-07-08T14:15:49Z

Arjun.D.IX: Published

2022-01-26T05:37:39Z

Published

Mary.hachey@genesys.com: Published

2021-07-05T15:41:33Z

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Mary.hachey@genesys.com: Published

2021-07-05T15:38:30Z

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Mary.hachey@genesys.com: Published

2021-07-05T11:24:57Z

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Valentina.petrov@genesys.com: Published

2021-04-21T21:51:22Z

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Merav.levy@genesys.com: Published

2021-02-09T17:09:26Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:52Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:13Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 11: / Line 11: @@
 |alignment=Vertical
 |structuredtext=CX Contact Schedules allow you to create and run one or more Campaign Groups automatically and periodically using a predefined schedule. You can access and customize near-real time reporting data about Schedules from the {{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}.
-{{Video|id=725592664|Description=Create or edit a schedule}}
+{{Video|id=725592664|Description=Create or edit a schedule|width=800|height=350}}
 #Click the '''Schedules''' menu. The Schedules list appears. For details, see the {{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=schedulelist|display text=Schedules List Properties}} table below.

@@ Line 7: / Line 7: @@
 |Platform=GenesysEngage-cloud
 |Section={{Section
-|sectionHeading=Create / Edit a Schedule
+|sectionHeading=Create or edit a Schedule
 |anchor=Create/EditaSchedule
 |alignment=Vertical
-|structuredtext=CX Contact Schedules allow you to create and run one or more Campaign Groups automatically and periodically using a predefined schedule. Use the instructions below to create a schedule.{{NoteFormat|
+|structuredtext=CX Contact Schedules allow you to create and run one or more Campaign Groups automatically and periodically using a predefined schedule. You can access and customize near-real time reporting data about Schedules from the {{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}.
-* You can access and customize near-real time reporting data about Schedules from the {{Link-SomewhereInThisManual|topic=SchedulesDashboard|anchor=top|display text=Schedules Dashboard}}.
+{{Video|id=725592664|Description=Create or edit a schedule}}
 #Click the '''Schedules''' menu. The Schedules list appears. For details, see the {{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=schedulelist|display text=Schedules List Properties}} table below.
 #Select your preferred view.
-#*'''Table View''' - Lists all of the existing schedules.
+#*'''Table View''' - Lists all the existing schedules.
 #*'''Calendar View''' - Displays all of the existing schedules in the day on which they are scheduled to start.
 #Select '''New''' to create a new schedule or click the name of the schedule you want to edit. Use the '''Global''' toggle to switch between global (UTC) and local time zones for the schedule.
-#Select the '''Schedule Options''' tab and set the available options. The options in the Schedule Options tab enable you to define when the Campaign Groups associated with the schedule is run. For details, see the {{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=scheduleoptions|display text=Schedule Options Properties}} table below.
+#Select the '''Schedule Options''' tab and set the available options. The options in the '''Schedule Options''' tab enable you to define when the Campaign Groups associated with the schedule is run. For details, see the {{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=scheduleoptions|display text=Schedule Options Properties}} table below.
 #:[[File:SchedulesTab.png|600px]]
 #Select the '''Campaign Groups''' tab and select the Campaign Groups to which this schedule is applied. When the schedule is run, the selected Campaign Groups are activated. For details, see the {{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=selectedgroups|display text=Campaign Groups Properties}} table below.

@@ Line 18: / Line 18: @@
 #*'''Table View''' - Lists all of the existing schedules.
 #*'''Calendar View''' - Displays all of the existing schedules in the day on which they are scheduled to start.
-#Select '''New''' to create a new schedule or click the name of the schedule you want to edit.
+#Select '''New''' to create a new schedule or click the name of the schedule you want to edit. Use the '''Global''' toggle to switch between global (UTC) and local time zones for the schedule.
 #Select the '''Schedule Options''' tab and set the available options. The options in the Schedule Options tab enable you to define when the Campaign Groups associated with the schedule is run. For details, see the {{Link-SomewhereInThisManual|topic=CreateEditSchedule|anchor=scheduleoptions|display text=Schedule Options Properties}} table below.
 #:[[File:SchedulesTab.png|600px]]

@@ Line 3: / Line 3: @@
 |DisplayName=Create / Edit a Schedule
 |TocName=Create / Edit a Schedule
-|Context=Learn how to create and edit schedules to periodically and automatically run one or more Campaign Groups.
+|Context=Learn how to create and edit schedules that automatically and periodically run Campaign Groups.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Create / Edit a Schedule
 |TocName=Create / Edit a Schedule
-|Context=Learn how to create and edit Schedules.
+|Context=Learn how to create and edit schedules to periodically and automatically run one or more Campaign Groups.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 168: / Line 168: @@
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=Schedules|anchor=top|display text=Schedules}}
-*{{Link-SomewhereInThisManual|topic=Schedulesdashboard|anchor=top|display text=Schedules Dashboard}}
+*{{Link-SomewhereInThisVersion|manual=CXContact|topic=SchedulesDashboard|display text=Schedules Dashboard}}
 *{{Link-SomewhereInThisManual|topic=CampaignGrps|anchor=top|display text=Create a Campaign Group}}
 |Status=No
 }}
 }}

@@ Line 147: / Line 147: @@
 **'''After''' - Indicates that the command will be activated after the configured Set Time interval.
 **'''Time in state''' - Indicates that the command will be activated at the configured Set Time interval and state.
 **'''Statistical value''' - For future use.
 *'''Campaign Group Dialing''' -  Enables you to determine when and how the campaigns associated with the schedule places calls.
 **'''Dialing Mode''' - For details refer to {{Link-SomewhereInThisManual|topic=DialingModes|anchor=top|display text=Dialing Modes}}.

@@ Line 5: / Line 5: @@
 |Context=Learn how to create and edit Schedules.
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Prereq=
 |Section={{Section

PEC-OU/Current/CXContact/CreateEditSchedule - Revision history

WikiSysop at 14:30, July 8, 2022

WikiSysop at 14:15, July 8, 2022

Arjun.D.IX: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Valentina.petrov@genesys.com: Published

Merav.levy@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"