Merav.levy@genesys.com: Published

2021-02-09T17:09:25Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:28Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:00Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:25:57Z

Published

New page

{{ArticleUnstructured
|DisplayName=Search for and Manage Contacts
|Application=CX Contact
|Role=Administrator
|TocName=Search for and Manage Contacts
|Platform=PureEngage
|ComingSoon=No
|Context=Learn how to use the Contact Search page.
}}
Use the Contact Search page to do the following:
* View all contacts within a list - Leave the Last Name field empty and click '''View Contacts'''.
* Search for a single contact for a particular list - Type the first few letters of the last name in the Last Name box, select the list from the List menu, and click '''View Contacts'''.
* Add a new contact - Click '''New Contact'''.
* Delete a contact - Select the box next to the contact's name and then click the trash can icon.

{{NoteFormat|If a contact you're searching for has multiple devices, the search results will display a separate record for each device. For example, if a contact has three devices, the Contact Search results will return three separate results for the contact - one for each device.}}

For more information about contacts and contact lists, visit the {{Link-SomewhereInThisManual|topic=Lists|anchor=top|display text=Create and Manage Contact Lists}} page.

@@ Line 1: / Line 1: @@
-{{ArticleUnstructured
+{{Article
 |DisplayName=Search for and Manage Contacts
 |TocName=Search for and Manage Contacts
 |Platform=GenesysEngage-cloud
-|ComingSoon=No
+|Role=Administrator
-|Context=Learn how to use the Contact Search page.
+|Application=CX Contact
-}}
+|Section={{Section
-Use the Contact Search page to do the following:
+|alignment=Vertical
-* View all contacts within a list - Leave the Last Name field empty and click '''View Contacts'''.
+|structuredtext=Use the features in the List Details View page and/or the Contact Search page to browse a selected Contact List, optionally applying filtering rules, as well as to perform actions such as:
 * Search for a single contact for a particular list - Type the first few letters of the last name in the Last Name box, select the list from the List menu, and click '''View Contacts'''.
-* Add a new contact - Click '''New Contact'''.
+*Add a contact
-* Delete a contact - Select the box next to the contact's name and then click the trash can icon.
+*Find a contact
 {{NoteFormat|If a contact you're searching for has multiple devices, the search results will display a separate record for each device. For example, if a contact has three devices, the Contact Search results will return three separate results for the contact - one for each device.}}
 For more information about contacts and contact lists, visit the {{Link-SomewhereInThisManual|topic=Lists|anchor=top|display text=Create and Manage Contact Lists}} page.

PEC-OU/Current/CXContact/ContactSearch - Revision history

Merav.levy@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"