PEC-OU/Current/CXContact/ApplyTreatments - Revision history

Merav.levy@genesys.com: Published

2021-02-09T17:10:32Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:34Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:39Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:25:57Z

Published

New page

{{ArticleUnstructured
|DisplayName=Apply Treatments
|Application=CX Contact
|Role=Administrator
|TocName=Apply Treatments
|Platform=PureEngage
|ComingSoon=No
|Context=Learn about treatments in CX Contact.
}}
A treatment defines what CX Contact should do with a call that does not reach the intended party.

On the '''Treatment''' tab for a dialing profile, campaign template, or campaign group, Treatments are broken down into the following sub-tabs:

* {{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Delivery|display text=Delivery Options}} - Define the circumstances in which the system should connect a call to an agent. (Applicable to the voice channel only.)
* {{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Retry|display text=Retry Options}} - Define how the system should respond to any given delivery result or disposition code.
* {{Link-SomewhereInThisManual|topic=DeviceEscalation|anchor=top|display text=Device Escalation}} - If a single record contains more than one device, use this feature to identify which device(s) are contacted as well as the order in which they are contacted.
*{{Link-SomewhereInThisManual|topic=SCXML|anchor=top|display text=SCXML Treatments}} - Specify a URI to a stored SCXML treatment script. When you do this, the system applies all treatment configuration defined in the script and ignores all treatment configuration previously defined in CX Contact.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=Apply Treatments
 |Application=CX Contact
 |Role=Administrator
 |ComingSoon=No
 }}
 A treatment defines what CX Contact should do with a call that does not reach the intended party.
@@ Line 12: / Line 14: @@
 On the '''Treatment''' tab for a dialing profile, campaign template, or campaign group, Treatments are broken down into the following sub-tabs:
-* {{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Delivery|display text=Delivery Options}} - Define the circumstances in which the system should connect a call to an agent. (Applicable to the voice channel only.)
+*{{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Delivery|display text=Delivery Options}} - Define the circumstances in which the system should connect a call to an agent. (Applicable to the voice channel only.)
-* {{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Retry|display text=Retry Options}} - Define how the system should respond to any given delivery result or disposition code.
+*{{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Retry|display text=Retry Options}} - Define how the system should respond to any given delivery result or disposition code.
-* {{Link-SomewhereInThisManual|topic=DeviceEscalation|anchor=top|display text=Device Escalation}} - If a single record contains more than one device, use this feature to identify which device(s) are contacted as well as the order in which they are contacted.
+*{{Link-SomewhereInThisManual|topic=DeviceEscalation|anchor=top|display text=Device Escalation}} - If a single record contains more than one device, use this feature to identify which device(s) are contacted as well as the order in which they are contacted.
 *{{Link-SomewhereInThisManual|topic=SCXML|anchor=top|display text=SCXML Treatments}} - Specify a URI to a stored SCXML treatment script. When you do this, the system applies all treatment configuration defined in the script and ignores all treatment configuration previously defined in CX Contact.

@@ Line 4: / Line 4: @@
 |Role=Administrator
 |TocName=Apply Treatments
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=Learn about treatments in CX Contact.

PEC-OU/Current/CXContact/ApplyTreatments - Revision history

Merav.levy@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"