PEC-OU/Current/CXContact/Analytics - Revision history

WikiSysop at 10:16, May 31, 2022

2022-05-31T10:16:57Z

Arjun.D.IX: Published

2022-02-25T16:58:31Z

Published

Arjun.D.IX: Published

2022-02-23T14:14:29Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:58Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:26:03Z

Published

New page

{{Article
|Standalone=No
|DisplayName=CX Contact Analytics
|Application=CX Contact
|Role=Administrator
|TocName=CX Contact Analytics
|Platform=PureEngage
|ComingSoon=No
|Context=Learn about the key features in CX Contact Analytics and how to design your own dashboards.
|Section={{Section
|alignment=Vertical
|structuredtext=CX Contact (CXC) Analytics is a powerful tool that enables you to obtain an extensive and detailed understanding about CX Contact processes. With a series of different dashboards, CX Contact Analytics offers a variety of visualizations and in-depth reporting panels that highlight specific aspects of Jobs, Calls, SMS/Emails, Campaigns and so on.

====Key Features====

*'''Almost Real-Time Reporting''' - As soon as an event occurs, CXC Analytics can start to use the resulting data to build reports.
*'''Custom Time Period''' - Data extraction that enables you to view how processes are performing over time.
*'''Advanced Filtering Options''' - Enables you to pinpoint specific data.

====Design your Dashboard====

*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}} - Provides details about how to design the dashboard to generate the data you want.
*{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}} - Provides details about how to organize and set up the dashboard row.
*{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}} - Provides details about how to add and configure a dashboard panel.

Use the following options in the Analytics tab to create custom dashboard views. <br />

{{{!}}
{{!}}-
{{!}}{{!}}'''Dashboard Icon'''
{{!}}{{!}}'''Name'''
{{!}}{{!}}'''Description'''
{{!}}-
{{!}}{{!}}[[file: Analytics-device.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=job|anchor=top|display text=Job Record}}
{{!}}{{!}}Contains data about a Job's status and its results.
{{!}}-
{{!}}{{!}}[[file: Analytics-preloading.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=calllistloading|anchor=top|display text=Call List Loading Record}}
{{!}}{{!}}Contains data about Call List loading results.
{{!}}-
{{!}}{{!}}[[file: Analytics-campaign.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=preloading|anchor=top|display text=Preloading Record}}
{{!}}{{!}}Contains data about numbers that were removed from one or more Call Lists.
{{!}}-
{{!}}{{!}}[[file: Analytics-call.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=campaigngroupevent|anchor=top|display text=Campaign Group Event Record}}
{{!}}{{!}}Contains data about the status of a Campaign group.
{{!}}-
{{!}}{{!}}[[file: Analytics-callresult.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=callresult|anchor=top|display text=Call Result Record}}
{{!}}{{!}}Contains data about call attempts.
{{!}}-
{{!}}{{!}}[[file: Analytics-contact.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=contacthistory|anchor=top|display text=Contact History Record}}
{{!}}{{!}}Contains statistical and contact data about call attempts.
{{!}}-
{{!}}{{!}}[[file: Analytics-sms.png|link=]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=smsemail|anchor=top|display text=SMS/EMAIL Record}}
{{!}}{{!}}Contains data about SMS/EMAIL events.
{{!}}-
{{!}}{{!}}[[file: User Actions index icon.png|link=|35px]]
{{!}}{{!}}{{Link-SomewhereInThisManual|topic=useractions|anchor=top|display text=User Actions}}
{{!}}{{!}}Contains data about user events (that is, who did what and exactly when).
{{!}}}

Click the '''Analytics''' menu to open the Analytics page. The following image depicts a typical Analytics page.

[[File:Outbound-analytics-screen.png|900px]]
|Status=No
}}{{Section
|sectionHeading=Related Topics
|alignment=Vertical
|structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
*{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}}
*{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
|anchor=RelatedTopics
|Status=No
}}
}}

@@ Line 11: / Line 11: @@
 |alignment=Vertical
 |structuredtext=CX Contact (CXC) Analytics is a powerful tool that enables you to obtain an extensive and detailed understanding about CX Contact processes. With a series of different dashboards, CX Contact Analytics offers a variety of visualizations and in-depth reporting panels that highlight specific aspects of Jobs, Calls, SMS/Emails, Campaigns and so on.
 ====Key Features====
@@ Line 61: / Line 63: @@
 {{!}}-
 {{!}}[[File:SMS and email conversations.png{{!}}27x27px]]
-{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=smsnx|anchor=top|display text=SMS & Email Conversations Record}}
+{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=smsemail|anchor=top|display text=SMS & Email Conversations Record}}
 {{!}}Contains data about SMS/Email conversation events.
 {{!}}-

@@ Line 61: / Line 61: @@
 {{!}}-
 {{!}}[[File:SMS and email conversations.png{{!}}27x27px]]
-{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=smsemail|anchor=top|display text=SMS & Email Conversations Record}}
+{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=smsnx|anchor=top|display text=SMS & Email Conversations Record}}
 {{!}}Contains data about SMS/Email conversation events.
 {{!}}-

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=CX Contact Analytics
 |TocName=CX Contact Analytics
 |Platform=GenesysEngage-cloud
-|ComingSoon=No
+|Role=Administrator
-|Context=Learn about the key features in CX Contact Analytics and how to design your own dashboards.
+|Application=CX Contact
 |Section={{Section
 |alignment=Vertical
@@ Line 32: / Line 32: @@
 {{!}}{{!}}'''Description'''
 {{!}}-
-{{!}}{{!}}[[file: Analytics-device.png|link=]]
+{{!}}{{!}}[[file: Analytics-device.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=job|anchor=top|display text=Job Record}}
 {{!}}{{!}}Contains data about a Job's status and its results.
 {{!}}-
-{{!}}{{!}}[[file: Analytics-preloading.png|link=]]
+{{!}}{{!}}[[file: Analytics-preloading.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=calllistloading|anchor=top|display text=Call List Loading Record}}
 {{!}}{{!}}Contains data about Call List loading results.
 {{!}}-
-{{!}}{{!}}[[file: Analytics-campaign.png|link=]]
+{{!}}{{!}}[[file: Analytics-campaign.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=preloading|anchor=top|display text=Preloading Record}}
 {{!}}{{!}}Contains data about numbers that were removed from one or more Call Lists.
 {{!}}-
-{{!}}{{!}}[[file: Analytics-call.png|link=]]
+{{!}}{{!}}[[file: Analytics-call.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=campaigngroupevent|anchor=top|display text=Campaign Group Event Record}}
 {{!}}{{!}}Contains data about the status of a Campaign group.
 {{!}}-
-{{!}}{{!}}[[file: Analytics-callresult.png|link=]]
+{{!}}{{!}}[[file: Analytics-callresult.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=callresult|anchor=top|display text=Call Result Record}}
 {{!}}{{!}}Contains data about call attempts.
 {{!}}-
-{{!}}{{!}}[[file: Analytics-contact.png|link=]]
+{{!}}{{!}}[[file: Analytics-contact.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=contacthistory|anchor=top|display text=Contact History Record}}
 {{!}}{{!}}Contains statistical and contact data about call attempts.
 {{!}}-
-{{!}}{{!}}[[file: Analytics-sms.png|link=]]
+{{!}}{{!}}[[file: Analytics-sms.png{{!}}link=]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=smsemail|anchor=top|display text=SMS/EMAIL Record}}
-{{!}}{{!}}Contains data about SMS/EMAIL events.
+{{!}}{{!}}Contains data about SMS/Email events.
 {{!}}-
-{{!}}{{!}}[[file: User Actions index icon.png|link=|35px]]
+{{!}}{{!}}[[file: User Actions index icon.png{{!}}link={{!}}35px]]
 {{!}}{{!}}{{Link-SomewhereInThisManual|topic=useractions|anchor=top|display text=User Actions}}
 {{!}}{{!}}Contains data about user events (that is, who did what and exactly when).
 {{!}}}
 Click the '''Analytics''' menu to open the Analytics page. The following image depicts a typical Analytics page.
-[[File:Outbound-analytics-screen.png|900px]]
+[[File:CXContactAnalyticsnew.png|800x800px]]
 |Status=No
 }}{{Section
 |sectionHeading=Related Topics
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=dashboardconfiguration|anchor=top|display text=Configure a Dashboard}}
 *{{Link-SomewhereInThisManual|topic=dashboardrowconfig|anchor=top|display text=Configure a Dashboard Row}}
 *{{Link-SomewhereInThisManual|topic=createpanel|anchor=top|display text=Create an Analytics Dashboard Panel}}
 |Status=No
 }}
 }}

PEC-OU/Current/CXContact/Analytics - Revision history

WikiSysop at 10:16, May 31, 2022

Arjun.D.IX: Published

Arjun.D.IX: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"