PEC-IWD/Current/IWDPEGuide/Planning - Revision history

WikiSysop at 09:30, April 6, 2022

2022-04-06T09:30:35Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:42Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Santhosh.annamalai@genesys.com: Published

2021-10-29T16:40:16Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying IWD.
|LimitationsStatus=No
|LimitationsText=The current version of IWD:

*supports single-region model of deployment only
*requires dedicated PostgreSQL deployment per customer

<br />
|HelmStatus=No
|HelmText=IWD in Genesys Engage cloud private edition includes the following containers:

*iwd

The service also includes a Helm chart, which you must deploy to install the required containers for IWD:

*iwd

See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Intelligent_Workload_DistributionHelm}} for the Helm chart version you must download for your release.

To download the Helm chart, navigate to the '''iwd''' folder in the JFrog repository. For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.
|ThirdPartyStatus=No
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=0d238336-2626-4954-8be3-2f1e16fdd0ce
|Notes=Dedicated - one per deployment of IWD
}}{{SectionThirdPartyItem
|ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
|Notes=Dedicated - one per deployment of IWD
}}{{SectionThirdPartyItem
|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
|Notes=Dedicated instance for each tenant (recommended). In case of low load, one instance can host multiple DBs for multiple tenants (supported)
}}
|StorageStatus=No
|StorageText=All data is stored in the PostgreSQL, Elasticsearch, and Digital Channels which are external to IWD.

Sizing of Elasticsearch depends on the load. Allow on average 15 KB per work item, 50 KB per email. This can be adjusted depending on the size of items processed.
|NetworkStatus=No
|NetworkText=External Connections: IWD allows customer to configure webhooks. If configured, this establishes an HTTP or HTTPS connection to the configured host or port.
|BrowserStatus=No
|BrowserText=Not applicable
|DependenciesStatus=No
|DependenciesText=The following Genesys services are required:

*Genesys authentication service (GAuth)
*Universal Contact Service (UCS)
*Interaction Server
*Digital Channels (Nexus)

For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
|GDPRStatus=No
|GDPRText=''Content coming soon''
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 31: / Line 31: @@
 |ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
 |Notes=Dedicated instance for each tenant (recommended). In case of low load, one instance can host multiple DBs for multiple tenants (supported)
 }}
 |StorageStatus=No

@@ Line 10: / Line 10: @@
 <br />
 |HelmStatus=No
-|HelmText=IWD in Genesys Engage cloud private edition includes the following containers:
+|HelmText=IWD in Genesys Multicloud CX private edition includes the following containers:
 *iwd
@@ Line 48: / Line 48: @@
 *Digital Channels (Nexus)
-For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
+For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |GDPRStatus=No
 |GDPRText=''Content coming soon''
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}