PEC-IWD/Current/IWDDMPEGuide/Planning - Revision history

WikiSysop at 13:01, February 21, 2023

2023-02-21T13:01:16Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:03Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Santhosh.annamalai@genesys.com: Published

2021-10-29T17:26:39Z

Published

Santhosh.annamalai@genesys.com: Published

2021-10-29T16:44:08Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying IWD Data Mart.
|LimitationsStatus=No
|LimitationsText=The current version of IWD Data Mart:

*works as a short-living job started on schedule
*does not support scaling or HA
*requires dedicated PostgreSQL deployment per customer

IWD Data Mart is a short-living job, so Prometheus metrics cannot be pulled. Therefore, it requires a standalone Pushgateway service for monitoring.
|HelmStatus=No
|HelmText=IWD Data Mart in Genesys Engage cloud private edition includes the following containers:

*iwd_dm_cloud

The service also includes a Helm chart, which you must deploy to install the required containers for IWD Data Mart:

*iwddm-cronjob

See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=IWD_Data_MartHelm}} for the Helm chart version you must download for your release.

To download the Helm chart, navigate to the '''iwddm-cronjob''' folder in the JFrog repository. For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.
|ThirdPartyStatus=No
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
}}
|StorageStatus=No
|StorageText=All data is stored in PostgreSQL, which is external to the IWD Data Mart.
|NetworkStatus=No
|NetworkText=Not applicable
|BrowserStatus=No
|BrowserText=Not applicable
|DependenciesStatus=No
|DependenciesText=Intelligent Workload Distribution (IWD) with a provisioned tenant.

For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
|GDPRStatus=No
|GDPRText=''Content coming soon''
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 25: / Line 25: @@
 |SectionThirdPartyItem={{SectionThirdPartyItem
 |ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
 }}
 |StorageStatus=No

@@ Line 11: / Line 11: @@
 IWD Data Mart is a short-living job, so Prometheus metrics cannot be pulled. Therefore, it requires a standalone Pushgateway service for monitoring.
 |HelmStatus=No
-|HelmText=IWD Data Mart in Genesys Engage cloud private edition includes the following containers:
+|HelmText=IWD Data Mart in Genesys Multicloud CX private edition includes the following containers:
 *iwd_dm_cloud
@@ Line 35: / Line 35: @@
 |DependenciesText=Intelligent Workload Distribution (IWD) with a provisioned tenant.
-For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
+For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |GDPRStatus=No
 |GDPRText=''Content coming soon''
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}

@@ Line 19: / Line 19: @@
 *iwddm-cronjob
-See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=IWD_Data_MartHelm}} for the Helm chart version you must download for your release.
+See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Intelligent_Workload_DistributionHelm}} for the Helm chart version you must download for your release.
 To download the Helm chart, navigate to the '''iwddm-cronjob''' folder in the JFrog repository. For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.