PEC-IWD/Current/Administrator/IWDTestProvision - Revision history

Peter.chaplin@genesys.com: Published

2021-03-31T16:44:39Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:42Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:25Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-09T14:05:51Z

Published

New page

{{ArticleUnstructured
|PageType=
|DisplayName=Test iWD provisioning
|Platform=PureEngage
|TocName=Test IWD provisioning
|Tags=BestPractices
|Dimension=Journey
|Context=How to make an end-to-end test of your iWD provisioning setup in conjunction with the supplied CIWD Designer sample application.
}}
<br />

#Create an interaction with this cURL command that will set the workitem's activation time to three minutes in the future.
#:
#:<source lang="curl">
curl --location --request POST 'https://<iwd-host>/iwd/v3/items' \
--header 'Content-Type: application/json' \
--header 'x-api-key: <iwd x-api-key>' \
--data-raw '{
"external_id":"e21c3332-eecd-4f3b-8a7f-c90",
"FirstName":"Leonardo123",
"LastName":"Doe",
"EmailAddress":"Leonardo123@Doe.com",
"PhoneNumber": "(925)555-1236499",
"activate":"2020-02-18T11:35:03.077Z" //Sample timestamp. Can be set to 3 minutes ahead of current time
}'
</source>
#Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the Genesys-supplied widget templates.
#Check that the interaction appears as expected in iWD Manager.
##In the iWD Manager '''Workitems''' tab, check Search, filter and modify workitems.
##In the iWD Manager '''Summary''' tab, check Category-based graphs and statistics.
##In the iWD Manager '''Settings''' tab, check the configuration of Category tree, Priority and Endpoints.
#Check workitem routing to an agent.
#Login workspace employee #1 with the following skill profile:
#*<tt>GSYS_skill_1 > 5</tt>
#*<tt>GSYS_skill_2 > 2</tt>
#*<tt>GSYS_skill_3 > 2</tt>
#Make employee #1 ready.
#Three minutes after receipt, the workitem should be routed to employee #1.
#Open the workitem.
#Disposition the workitem.
#View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
#Wait for 15 minutes.
#Check the Genesys CX Insights for iWD reports.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|PageType=
+|Standalone=No
-|DisplayName=Test iWD provisioning
+|DisplayName=Test IWD provisioning
 |Platform=GenesysEngage-cloud
 |TocName=Test IWD provisioning
 |Tags=BestPractices
 |Dimension=Journey
-|Context=How to make an end-to-end test of your iWD provisioning setup in conjunction with the supplied CIWD Designer sample application.
+|Context=Create an end-to-end test of your IWD provisioning setup in conjunction with the supplied CIWD Designer sample application.
 }}
 <br />
-#Create an interaction with this cURL command that will set the workitem's activation time to three minutes in the future.
+#Create an interaction with this cURL command that will set the work item's activation time to three minutes in the future.
 #:
 #:<source lang="curl">
@@ Line 25: / Line 25: @@
   }'
 </source>
-#Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the Genesys-supplied widget templates.
+#Check that the interaction appears in real time reporting by creating IWD Queue Activity and IWD Agent Activity widgets based on the Genesys-supplied widget templates.
-#Check that the interaction appears as expected in iWD Manager.
+#Check that the interaction appears as expected in Workload Manager.
-##In the iWD Manager '''Workitems''' tab, check Search, filter and modify workitems.
+##In the Workload Manager '''Universal Queue''' tab, check Search, filter and modify work items.
-##In the iWD Manager '''Summary''' tab, check Category-based graphs and statistics.
+##In the Workload Manager '''Dashboards''' tab, check Category-based graphs and statistics.
-##In the iWD Manager '''Settings''' tab, check the configuration of Category tree, Priority and Endpoints.
+##In the Workload Manager '''Configuration''' tab, check the configuration of Category tree, Priority and Endpoints.
-#Check workitem routing to an agent.
+#Check work item routing to an agent.
 #Login workspace employee #1 with the following skill profile:
 #*<tt>GSYS_skill_1 > 5</tt>
@@ Line 36: / Line 36: @@
 #*<tt>GSYS_skill_3 > 2</tt>
 #Make employee #1 ready.
-#Three minutes after receipt, the workitem should be routed to employee #1.
+#Three minutes after receipt, the work item should be routed to employee #1.
-#Open the workitem.
+#Open the work item.
-#Disposition the workitem.
+#Disposition the work item.
-#View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
+#View the transfer in real time reporting by using the IWD Queue Activity and IWD Agent Activity templates described above.
 #Wait for 15 minutes.
-#Check the Genesys CX Insights for iWD reports.
+#Check the Genesys CX Insights for IWD reports.

PEC-IWD/Current/Administrator/IWDTestProvision - Revision history

Peter.chaplin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"