PEC-IWD/Current/Administrator/IWDSettings - Revision history

Peter.chaplin@genesys.com: Published

2021-03-31T16:46:46Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:35Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:47:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-09T14:07:14Z

Published

New page

{{ArticleUnstructured
|PageType=
|DisplayName=Configure iWD
|Platform=PureEngage
|TocName=Configure iWD
|Context=Summarizes and links to the four main articles that describe iWD Manager's '''Settings''' tab, where you can configure your iWD implementation.
}}
The '''Settings''' tab of iWD Manager lets administrators do the following:

*View {{Link-SomewhereInThisManual|topic=IWDSummary|anchor=top|display text=Summary}} details of all categories, prioritization schemas and endpoints. You can also search the displayed items and export displayed items to .CSV format.
*View, edit and create the {{Link-SomewhereInThisManual|topic=IWDCategories|anchor=top|display text=Categories}} displayed in the collapsible Categories panel. Categories correspond to business units, lines of business, departments or business processes whose workitems iWD will control.
*View, edit and create different {{Link-SomewhereInThisManual|topic=IWDPrioritization|anchor=top|display text=Prioritization schemas}} that will be assigned to Categories for handling the Prioritization and escalation of the workitems in those Categories.
*View, edit and create {{Link-SomewhereInThisManual|topic=IWDEndpoints|anchor=top|display text=Endpoints}} that can be associated with different Designer applications and assigned to the Categories.

{{NoteFormat|Ask your Genesys team to configure other iWD settings on the Options toolbar, including notifications back to the source system.}}

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|PageType=
+|Standalone=No
-|DisplayName=Configure iWD
+|DisplayName=Configure IWD
 |Platform=GenesysEngage-cloud
-|TocName=Configure iWD
+|TocName=Configure IWD
-|Context=Summarizes and links to the four main articles that describe iWD Manager's '''Settings''' tab, where you can configure your iWD implementation.
+|Context=Summarizes and links to the '''five''' main articles that describe Workload Manager's '''Configuration''' tab, where you can configure your IWD implementation.
 }}
-The '''Settings''' tab of iWD Manager lets administrators do the following:
+The '''Configuration''' tab of Workload Manager lets administrators do the following:
 *View {{Link-SomewhereInThisManual|topic=IWDSummary|anchor=top|display text=Summary}} details of all categories, prioritization schemas and endpoints. You can also search the displayed items and export displayed items to .CSV format.
-*View, edit and create the {{Link-SomewhereInThisManual|topic=IWDCategories|anchor=top|display text=Categories}} displayed in the collapsible Categories panel. Categories correspond to business units, lines of business, departments or business processes whose workitems iWD will control.
+*View, edit and create the {{Link-SomewhereInThisManual|topic=IWDCategories|anchor=top|display text=Categories}} displayed in the collapsible Categories panel. Categories correspond to business units, lines of business, departments or business processes.
-*View, edit and create different {{Link-SomewhereInThisManual|topic=IWDPrioritization|anchor=top|display text=Prioritization schemas}} that will be assigned to Categories for handling the Prioritization and escalation of the workitems in those Categories.
+*View, edit and create different {{Link-SomewhereInThisManual|topic=IWDPrioritization|anchor=top|display text=Prioritization schemas}} that will be assigned to Categories for handling the Prioritization and escalation of the work items and/or emails in those Categories.
 *View, edit and create {{Link-SomewhereInThisManual|topic=IWDEndpoints|anchor=top|display text=Endpoints}} that can be associated with different Designer applications and assigned to the Categories.
 <!--*View, edit and create global configuration options for the operation of iWD Manager, including configuring webhook URLs for sending updates to workitems in their original source systems-->
-{{NoteFormat|Ask your Genesys team to configure other iWD settings on the Options toolbar, including notifications back to the source system.}}
+{{NoteFormat|Ask your Genesys team to configure other IWD settings, including notifications back to the source system.|}}

PEC-IWD/Current/Administrator/IWDSettings - Revision history

Peter.chaplin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"