PEC-IWD/Current/Administrator/IWDRBAC - Revision history

Santhosh.annamalai@genesys.com: Published

2021-05-27T15:19:56Z

Published

Peter.chaplin@genesys.com: Published

2021-04-20T21:37:37Z

Published

Peter.chaplin@genesys.com: Published

2021-03-31T16:45:10Z

Published

Peter.chaplin@genesys.com: Published

2021-02-17T07:14:28Z

Published

Pchaplin: Published

2020-10-30T14:49:29Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:00Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-09T14:08:10Z

Published

New page

{{ArticleUnstructured
|PageType=
|DisplayName=Roles and privileges for iWD Manager users
|Platform=PureEngage
|TocName=Roles and privileges for iWD Manager users
|Context=Understand, assign and edit the access privileges of the different iWD Manager users (roles). Roles and privileges will be configured initially by Genesys Professional Services, using the default values described in this page.
}}
<br />

{| border="1"
|-
!'''Privilege name'''
! colspan="4" style="text-align:center;" |'''Roles'''
|-
|
|'''iWD Business User'''
|'''iWD Supervisor'''
|'''iWD User'''
| style="text-align:center;" |'''Notes'''
|-
| colspan="5" style="text-align:center;" |'''Workitems''' ('''Workitems''' tab in iWD Manager)
|-
|iWD.Workitems.canView
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|Requires iWD.Workitems.Search.canExecute privilege.
|-
|iWD.Workitems.canRead
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
|iWD.Workitems.canDelete
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
|iWD.Workitems.canUpdate
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
|iWD.Workitems.canCreate
| style="text-align:center;" |X
|
|
|
|-
|iWD.Workitems.BulkActions.canExecute
| style="text-align:center;" |X
|
|
|
|-
|iWD.Workitems.Search.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
|iWD.Workitems.Search.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
|iWD.Workitems.Export.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
|iWD.Workitems.Hold.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
|iWD.Workitems.Cancel.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
|iWD.Workitems.Resume.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
|iWD.Workitems.Restart.canExecute
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|
|-
| colspan="5" style="text-align:center;" |'''Dashboard''' ('''Summary''' tab)
|-
|iWD.Dashboard.canView
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|Requires iWD.Workitems.Search.canExecute privilege.

|-
| colspan="5" style="text-align:center;" |'''Settings''' ('''Settings''' tab)
|-
|iWD.Settings.canView
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
| colspan="5" style="text-align:center;" |'''Settings/Categories'''
|-
|iWD.Categories.canView
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|Requires iWD.Categories.canRead privilege.
|-
|iWD.Categories.canRead
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
|iWD.Categories.canUpdate
| style="text-align:center;" |X
|
|
|
|-
| colspan="5" style="text-align:center;" |'''Settings/Prioritization'''
|-
|iWD.Prioritization.canView
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|Requires iWD.Prioritization.canRead privilege.
|-
|iWD.Prioritization.canRead
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
|iWD.Prioritization.canUpdate
| style="text-align:center;" |X
|
|
|
|-
| colspan="5" style="text-align:center;" |'''Settings/Endpoints'''
|-
|iWD.Endpoints.canView
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|Requires iWD.Endpoints.canRead privilege.
|-
|iWD.Endpoints.canRead
| style="text-align:center;" |X
| style="text-align:center;" |X
| style="text-align:center;" |X
|
|-
|iWD.Endpoints.canUpdate
| style="text-align:center;" |X
|
|
|
|}

@@ Line 55: / Line 55: @@
+|
+|
+|
 |-
@@ Line 175: / Line 169: @@
+|
+|
 |}

@@ Line 21: / Line 21: @@
 | colspan="5" style="text-align:center;" |'''Work items''' ('''Universal Queue''' tab in Workload Manager)
 |-
-|iWD.Workitems.canView *
+|iWD.Workitems.canView
 | style="text-align:center;" |X
 | style="text-align:center;" |X
@@ Line 27: / Line 27: @@
 |Requires iWD.Workitems.Search.canExecute privilege.
 |-
-|iWD.Workitems.canRead *
+|iWD.Workitems.canRead
 | style="text-align:center;" |X
 | style="text-align:center;" |X

@@ Line 37: / Line 37: @@
 | style="text-align:center;" |X
+|
-|'''Please confirm'''
 |-
 |iWD.Workitems.canUpdate
@@ Line 49: / Line 49: @@
+|
+|
-|'''Please confirm'''
 |-
 |iWD.Workitems.BulkActions.canExecute

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |Standalone=No
-|DisplayName=Roles and privileges for iWD Manager users
+|DisplayName=Roles and privileges for Workload Manager users
 |Platform=GenesysEngage-cloud
-|TocName=Roles and privileges for iWD Manager users
+|TocName=Roles and privileges for Workload Manager users
-|Context=Understand, assign and edit the access privileges of the different iWD Manager users (roles).  Genesys Professional Services configure roles and privileges initially, using the default values described in this page.
+|Context=Understand, assign and edit the access privileges of the different Workload Manager users (roles).  Genesys Professional Services configure roles and privileges initially, using the default values described in this page.
 }}
 <br />
@@ Line 14: / Line 14: @@
 |-
+|
-|'''iWD Business User'''
+|'''IWD Business User'''
-|'''iWD Supervisor'''
+|'''IWD Supervisor'''
-|'''iWD User'''
+|'''IWD User'''
 | style="text-align:center;" |'''Notes'''
 |-
-| colspan="5" style="text-align:center;" |'''Workitems''' ('''Workitems''' tab in iWD Manager)
+| colspan="5" style="text-align:center;" |'''Work items''' ('''Universal Queue''' tab in Workload Manager)
 |-
-|iWD.Workitems.canView
+|iWD.Workitems.canView *
 | style="text-align:center;" |X
 | style="text-align:center;" |X
@@ Line 27: / Line 27: @@
 |Requires iWD.Workitems.Search.canExecute privilege.
 |-
-|iWD.Workitems.canRead
+|iWD.Workitems.canRead *
 | style="text-align:center;" |X
 | style="text-align:center;" |X
@@ Line 37: / Line 37: @@
 | style="text-align:center;" |X
+|
+|'''Please confirm'''
 |-
 |iWD.Workitems.canUpdate
@@ Line 49: / Line 49: @@
+|
+|
+|'''Please confirm'''
 |-
 |iWD.Workitems.BulkActions.canExecute
 | style="text-align:center;" |X
+|
+|
+|
@@ Line 65: / Line 71: @@
 |iWD.Workitems.Export.canExecute
 | style="text-align:center;" |X
-| style="text-align:center;" |X
+| style="text-align:center;" |
+|
+|
@@ Line 85: / Line 91: @@
 | style="text-align:center;" |X
+|
+|Only Held work items can be resumed.
 |-
 |iWD.Workitems.Restart.canExecute
@@ Line 93: / Line 99: @@
+|
 |-
-| colspan="5" style="text-align:center;" |'''Dashboard''' ('''Summary''' tab)
+| colspan="5" style="text-align:center;" |'''Dashboard''' ('''Dashboards''' tab)
 |-
 |iWD.Dashboard.canView
@@ Line 102: / Line 108: @@
 |-
-| colspan="5" style="text-align:center;" |'''Settings''' ('''Settings''' tab)
+| colspan="5" style="text-align:center;" |'''Configuration''' ('''Configuration''' tab)
 |-
 |iWD.Settings.canView
@@ Line 110: / Line 116: @@
+|
 |-
-| colspan="5" style="text-align:center;" |'''Settings/Categories'''
+| colspan="5" style="text-align:center;" |'''Configuration/Categories'''
 |-
 |iWD.Categories.canView
@@ Line 130: / Line 136: @@
+|
 |-
-| colspan="5" style="text-align:center;" |'''Settings/Prioritization'''
+| colspan="5" style="text-align:center;" |'''Configuration/Prioritization'''
 |-
 |iWD.Prioritization.canView
@@ Line 150: / Line 156: @@
+|
 |-
-| colspan="5" style="text-align:center;" |'''Settings/Endpoints'''
+| colspan="5" style="text-align:center;" |'''Configuration/Endpoints'''
 |-
 |iWD.Endpoints.canView
@@ Line 169: / Line 175: @@
+|
+|
-<!--|-
+|-
-| colspan="5" style="text-align:center;" |'''Settings/Mailboxes'''
+| colspan="5" style="text-align:center;" |'''Configuration/Mailboxes'''
 |-
 |iWD.Mailboxes.canView
@@ Line 185: / Line 191: @@
 |-
 |iWD.Mailboxes.canUpdate
 | style="text-align:center;" |X
 | style="text-align:center;" |X
+|
-|Requires iWD.Mailboxes.canRead privilege.
+|-
--->
+|iWD.Filters.canRead
 |}

@@ Line 2: / Line 2: @@
 |PageType=
 |DisplayName=Roles and privileges for iWD Manager users
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=Roles and privileges for iWD Manager users
 |Context=Understand, assign and edit the access privileges of the different iWD Manager users (roles). Roles and privileges will be configured initially by Genesys Professional Services, using the default values described in this page.

PEC-IWD/Current/Administrator/IWDRBAC - Revision history

Santhosh.annamalai@genesys.com: Published

Peter.chaplin@genesys.com: Published

Peter.chaplin@genesys.com: Published

Peter.chaplin@genesys.com: Published

Pchaplin: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"