PEC-IWD/Current/Administrator/IWDEndpoints - Revision history

WikiSysop at 09:31, August 24, 2022

2022-08-24T09:31:06Z

WikiSysop at 18:56, August 23, 2022

2022-08-23T18:56:30Z

Peter.chaplin@genesys.com: Published

2021-03-31T16:48:10Z

Published

Peter.chaplin@genesys.com: Published

2021-02-11T18:21:03Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:15Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:38Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-09T14:06:50Z

Published

New page

{{Article
|Standalone=No
|DisplayName=View, edit and create Endpoints
|TocName=View, edit and create Endpoints
|Context=How to set up and work with Endpoints that correspond to the Designer application Endpoints which determine how workitems are distributed.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=A Designer Endpoint corresponds with the Designer application to which workitems will be distributed. The Designer application:

*Determines how this workitem is matched with the employee.
*Can add any information that needs to be attached if further information needs to be retrieved prior to sending the work to the employee. (Genesys recommends that the majority of the information for the employee is attached by the Designer application.)
*Determines how to distribute the workitem.

{{NoteFormat|Configuration of tenants to which Endpoints belong, and of all routing to Endpoints takes place in Designer.}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=View, edit and create Endpoints
|anchor=View,editandcreateEndpoints
|alignment=Horizontal
|Media=Image
|image=Endpoint_1.png
|structuredtext=Select the '''Endpoint''' tool from the left toolbar, then select a '''Category''' to display or edit its Endpoint details.

To add a new Endpoint click '''Add endpoint'''...

The '''Limit''' field is the limit for the number of unassigned/incomplete interactions that iWD creates for routing. iWD tracks the number of such interactions by subscribing and monitoring the Interaction Server events for each Interaction Queue associated with the Endpoint. If the limit is reached, iWD will not create any more interactions until some interaction is assigned to an employee, stopped or placed into the final queue (defined by the '''Final queue''' option in the iWD Options page, which is for use by Genesys Professional Services/Customer Care only).
|structuredtextwide=The '''Segment By''' field displays an attribute by which workitems reaching this Endpoint can be segmented. To make changes to this value, either select from the displayed list or manually enter a different attribute.

The '''User Data''' field displays key/value pairs that will be attached to the user data of workitems when they are classified and targeted at this Endpoint. You can delete existing key/value pairs and add additional ones here.

The '''Configuration''' panel displays read-only details of the specific Designer application streams associated with this Designer Endpoint. You can read more about {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=AppStruc|display text=Designer Application streams here.}}
|FAQHeading=
|Status=No
}}
}}

@@ Line 22: / Line 22: @@
 |Media=Video
 |image=731266601
-|structuredtext=From the '''Configuration''' tab:
+|AltText=Watch this video to learn how to view, edit, and create Endpoints.
 #Select the '''Endpoint''' tool from the left toolbar.
@@ Line 28: / Line 30: @@
 #To create a new Endpoint click '''Add endpoint'''....
 The '''Limit''' field is the limit for the number of unassigned/incomplete interactions that IWD creates for routing. IWD tracks the number of such interactions by subscribing and monitoring the Interaction Server events for each Interaction Queue associated with the Endpoint. If the limit is reached, IWD will not create any more interactions until some interaction is assigned to an employee, stopped or placed into the final queue (defined by the '''Final queue''' option, which is for use by Genesys Professional Services/Customer Care only).
-|structuredtextwide=The '''Segment By''' field displays an attribute by which work items reaching this Endpoint can be segmented. To make changes to this value, either select from the displayed list or manually enter a different attribute.
 The '''User Data''' field displays key/value pairs that will be attached to the user data of work items when they are classified and targeted at this Endpoint. You can delete existing key/value pairs and add additional ones here.

@@ Line 20: / Line 20: @@
 |anchor=View,editandcreateEndpoints
 |alignment=Horizontal
-|Media=Image
+|Media=Video
-|image=Endpoint_5.png
+|image=731266601
 |structuredtext=From the '''Configuration''' tab:
@@ Line 34: / Line 34: @@
 The '''Configuration''' panel displays read-only details of the business name of the Designer application, along with the specific Designer application streams associated with this Designer Endpoint. You can read more about {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=AppStruc|display text=Designer Application streams here.}}
 |Status=No
 }}
 }}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=View, edit and create Endpoints
+|DisplayName=View, edit, and create Endpoints
-|TocName=View, edit and create Endpoints
+|TocName=View, edit, and create Endpoints
-|Context=How to set up and work with Endpoints that correspond to the Designer application Endpoints which determine how workitems are distributed.
+|Context=Set up and work with Endpoints that correspond to the Designer application Endpoints which determine how work items are distributed.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
-|structuredtext=A Designer Endpoint corresponds with the Designer application to which workitems will be distributed. The Designer application:
+|structuredtext=A Designer Endpoint corresponds with the Designer application to which work items will be distributed. The Designer application:
-*Determines how this workitem is matched with the employee.
+*Determines how this work item is matched with the employee.
-*Can add any information that needs to be attached if further information needs to be retrieved prior to sending the work to the employee. (Genesys recommends that the majority of the information for the employee is attached by the Designer application.)
+*Can add any information that needs to be attached if further information needs to be retrieved prior to sending the work item to the employee. (Genesys recommends that the majority of the information for the employee is attached by the Designer application.)
-*Determines how to distribute the workitem.
+*Determines how to distribute the work item.
-{{NoteFormat|Configuration of tenants to which Endpoints belong, and of all routing to Endpoints takes place in Designer.}}
+{{NoteFormat|Configuration of tenants to which Endpoints belong, and of all routing to Endpoints, takes place in Designer.|}}
 |Status=No
 }}{{Section
-|sectionHeading=View, edit and create Endpoints
+|sectionHeading=View, edit, and create Endpoints
 |anchor=View,editandcreateEndpoints
 |alignment=Horizontal
 |Media=Image
-|image=Endpoint_4.png
+|image=Endpoint_5.png
-|structuredtext=Select the '''Endpoint''' tool from the left toolbar, then select a '''Category''' to display or edit its Endpoint details.
+|structuredtext=From the '''Configuration''' tab:
-To add a new Endpoint click '''Add endpoint'''....
+#Select the '''Endpoint''' tool from the left toolbar.
-The '''Limit''' field is the limit for the number of unassigned/incomplete interactions that iWD creates for routing. iWD tracks the number of such interactions by subscribing and monitoring the Interaction Server events for each Interaction Queue associated with the Endpoint. If the limit is reached, iWD will not create any more interactions until some interaction is assigned to an employee, stopped or placed into the final queue (defined by the '''Final queue''' option in the iWD Options page, which is for use by Genesys Professional Services/Customer Care only).
+The '''Limit''' field is the limit for the number of unassigned/incomplete interactions that IWD creates for routing. IWD tracks the number of such interactions by subscribing and monitoring the Interaction Server events for each Interaction Queue associated with the Endpoint. If the limit is reached, IWD will not create any more interactions until some interaction is assigned to an employee, stopped or placed into the final queue (defined by the '''Final queue''' option, which is for use by Genesys Professional Services/Customer Care only).
-|structuredtextwide=The '''Segment By''' field displays an attribute by which workitems reaching this Endpoint can be segmented. To make changes to this value, either select from the displayed list or manually enter a different attribute.
+|structuredtextwide=The '''Segment By''' field displays an attribute by which work items reaching this Endpoint can be segmented. To make changes to this value, either select from the displayed list or manually enter a different attribute.
-The '''User Data''' field displays key/value pairs that will be attached to the user data of workitems when they are classified and targeted at this Endpoint. You can delete existing key/value pairs and add additional ones here.
+The '''User Data''' field displays key/value pairs that will be attached to the user data of work items when they are classified and targeted at this Endpoint. You can delete existing key/value pairs and add additional ones here.
 The '''Configuration''' panel displays read-only details of the business name of the Designer application, along with the specific Designer application streams associated with this Designer Endpoint. You can read more about {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=AppStruc|display text=Designer Application streams here.}}

@@ Line 5: / Line 5: @@
 |Context=How to set up and work with Endpoints that correspond to the Designer application Endpoints which determine how workitems are distributed.
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Prereq=
 |Section={{Section

PEC-IWD/Current/Administrator/IWDEndpoints - Revision history

WikiSysop at 09:31, August 24, 2022

WikiSysop at 18:56, August 23, 2022

Peter.chaplin@genesys.com: Published

Peter.chaplin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"