PEC-IVR/Current/Administrator/EntIVR - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:01Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com at 18:30, October 9, 2021

2021-10-09T18:30:30Z

Ed.jamer@genesys.com at 18:29, October 9, 2021

2021-10-09T18:29:58Z

Ed.jamer@genesys.com at 18:29, October 9, 2021

2021-10-09T18:29:41Z

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:52Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:28Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-09T13:56:39Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Enterprise IVR
|TocName=Enterprise IVR
|Context=Enterprise IVR (EIVR) is an Inbound Voice offering wherein both the computer (GVP) and the application or call-flow are installed in the Genesys Cloud and managed by Genesys. The customer and Genesys work closely together to create and test a suitable IVR call-flow.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=IVR Administration
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=WhatisEnterpriseIVR
|alignment=Vertical
|Media=
|image=
|structuredtext=With the Enterprise IVR solution, you might need to do these admin tasks:

*{{Link-SomewhereInThisManual|topic=ManageDID|anchor=top|display text=Manage DID Groups with IVR Administration}}
*{{Link-SomewhereInThisManual|topic=IVRprov|anchor=top|display text=Provision IVR Profiles yourself}}

[[Draft:PEC-ROU|Designer]] is the primary routing application for Enterprise IVR. Designer is comprised of various features designed to run your contact center effectively:

*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=UserIntBlocks|display text=User Interaction Blocks}} - These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages. User interaction blocks include:
**Bot
**Menu
**Play message
**Record
**Record utterance
**User input
**Chat message
**Chat transcript
**Get chat transcript
**Send email

*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=BusinessObjectsBar|display text=Business Objects Bar}} - The Business Controls pages help you to manage resources and settings that are specific to your site, such as:
**Business hours
**Emergency flags
**Special days
**Data tables
**Callback settings
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 20: / Line 20: @@
 *{{Link-SomewhereInThisManual|topic=IVRprov|anchor=top|display text=Provision IVR Profiles yourself}}
-{{#mintydocs-link:product=PEC-ROU|link text=Designer}} is the primary routing application for Enterprise IVR.  Designer is comprised of various features designed to run your contact center effectively:
+{{#mintydocs_link:product=PEC-ROU|link text=Designer}} is the primary routing application for Enterprise IVR.  Designer is comprised of various features designed to run your contact center effectively:
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=UserIntBlocks|display text=User Interaction Blocks}} - These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages. User interaction blocks include:

@@ Line 20: / Line 20: @@
 *{{Link-SomewhereInThisManual|topic=IVRprov|anchor=top|display text=Provision IVR Profiles yourself}}
-{{mintydocs-link:product=PEC-ROU|link text=Designer}} is the primary routing application for Enterprise IVR.  Designer is comprised of various features designed to run your contact center effectively:
+{{#mintydocs-link:product=PEC-ROU|link text=Designer}} is the primary routing application for Enterprise IVR.  Designer is comprised of various features designed to run your contact center effectively:
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=UserIntBlocks|display text=User Interaction Blocks}} - These blocks help you to interact with customers, such as by offering menus, collecting information, or playing messages. User interaction blocks include:

@@ Line 3: / Line 3: @@
 |DisplayName=Enterprise IVR
 |TocName=Enterprise IVR
-|Context=Enterprise IVR (EIVR) is an Inbound Voice offering wherein both the computer (GVP) and the application or call-flow are installed in the Genesys Cloud and managed by Genesys. The customer and Genesys work closely together to create and test a suitable IVR call-flow.
+|Context=Enterprise IVR (EIVR) is an Inbound Voice offering wherein both the computer (GVP) and the application or call-flow are installed in the Genesys Cloud CX and managed by Genesys. The customer and Genesys work closely together to create and test a suitable IVR call-flow.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 5: / Line 5: @@
 |Context=Enterprise IVR (EIVR) is an Inbound Voice offering wherein both the computer (GVP) and the application or call-flow are installed in the Genesys Cloud and managed by Genesys. The customer and Genesys work closely together to create and test a suitable IVR call-flow.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=IVR Administration

PEC-IVR/Current/Administrator/EntIVR - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com at 18:30, October 9, 2021

Ed.jamer@genesys.com at 18:29, October 9, 2021

Ed.jamer@genesys.com at 18:29, October 9, 2021

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"