PEC-IVR - Revision history

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

2022-01-17T20:47:38Z

Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Bgrenon: Published

2020-07-15T13:40:04Z

Published

Jerickso: Published

2020-06-10T17:43:36Z

Published

Bgrenon: Published

2020-06-09T13:57:45Z

Published

Bgrenon: Published

2020-06-09T13:57:19Z

Published

Bgrenon: Published

2020-06-09T13:55:40Z

Published

New page

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=IVR Administration
|contentarea=Genesys Engage Multicloud
|landingpage=No
|definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Type=Get Started
|Title=How it works
|Description=[[Draft:PEC-IVR/HIW|How IVR Works]]
|Links=
|Columns=No
}}{{MintyDocsProductLandingSections
|Type=Release Notes
|Title=Release Notes
|Description=
|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]
|Columns=No
}}{{MintyDocsProductLandingSections
|Type=Install and Config
|Title=Genesys IVR Offerings
|Description=
|Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}}

{{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=GVP}}
|Columns=No
}}
}}

← Older revision		Revision as of 13:57, June 9, 2020
Line 29:		Line 29:
	}}		}}
	}}		}}
−	a

@@ Line 2: / Line 2: @@
 |displayname=IVR Administration
 |previewers=IVRPreview
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=IVR Administration
-|contentarea=Genesys Engage Multicloud
+|previewers=IVRPreview
 |landingpage=No
 |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.
@@ Line 11: / Line 10: @@
 |Title=How it works
 |Description={{Link-Standalone|topic=PEC-IVR/HIW}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Type=Release Notes
 |Title=Release Notes
 |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes]
 |Columns=No
@@ Line 22: / Line 19: @@
 |Type=Install and Config
 |Title=Genesys IVR Offerings
 |Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}}