PEC-GS/HIW - Revision history

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:38Z

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:50Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:10Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T16:39:10Z

Published

New page

{{HIW
|product=Draft:PEC-GS
|Standalone=Yes
|DisplayName=How Genesys Softphone works
|Application=Agent Desktop, Platform Administration
|Role=Administrator
|TocName=How Genesys Softphone works
|Platform=PureEngage
|ComingSoon=No
|Context=Genesys Softphone is a standalone SIP endpoint installable. That means it takes on the role of Session Initiation Protocol (SIP) Endpoint, the target of a SIP call, and call control. With Genesys Softphone, agents can make and receive calls from their workstation instead of through a hard phone.
|featurename=Genesys Softphone
|ShortDescription=Genesys Softphone is a standalone SIP endpoint. It can be deployed in either standalone or Virtual Desktop Infrastructure (VDI) environments to enable call control from an agent's workstation.
|overviewtext=Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. It can be deployed in either standalone or Virtual Desktop Infrastructure (VDI) environments. It runs in either Connector Mode, where it is controlled by another application, such as Genesys Agent Desktop, or Standalone Mode, where it acts as a soft phone and includes call controls.
|featureoverview=You can deploy and configure Genesys Softphone in a variety of ways to suit your softphone needs:

*Workstation
*VDI environment
*Connector mode
*Standalone mode
|FeatureSection={{FeatureSection
|featureheading=Installing on a workstation
|relatedapps=Platform Administration
|users=Administrators
|anchor=
|description=The following steps are performed on agent workstations whether in a VDI environment or not:

*Install the Genesys Softphone redistributable on agent workstations
*Configure the Genesys Softphone
*Configure the Agent's DN to enbable SIP CTI control
*Configure SIP Server to work with Genesys Softphone
*Set up single sign-on (optional)
|relatedarticles={{Link-AnywhereElse|product=PEC-GS|version=Current|manual=Administrator|topic=SPDeploy|display text=Installing Genesys Softphone}}
}}{{FeatureSection
|featureheading=Using Genesys Softphone
|relatedapps=Agent Desktop
|users=Supervisors Agents
|anchor=
|description=Agents and supervisors can make calls from their workstation using the Agent Desktop Workstation to handle call connectivity.
|relatedarticles={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD}}
}}
|HIWSection=
}}

@@ Line 3: / Line 3: @@
 |Standalone=Yes
 |DisplayName=How Genesys Softphone works
-|Application=Agent Desktop, Platform Administration
+|Application=Agent Workspace, Platform Administration
 |Role=Administrator
 |TocName=How Genesys Softphone works
@@ Line 11: / Line 11: @@
 |featurename=Genesys Softphone
 |ShortDescription=Genesys Softphone is a standalone SIP endpoint. It can be deployed in either standalone or Virtual Desktop Infrastructure (VDI) environments to enable call control from an agent's workstation.
-|overviewtext=Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. It can be deployed in either standalone or Virtual Desktop Infrastructure (VDI) environments. It runs in either Connector Mode, where it is controlled by another application, such as Genesys Agent Desktop, or Standalone Mode, where it acts as a soft phone and includes call controls.
+|overviewtext=Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. It can be deployed in either standalone or Virtual Desktop Infrastructure (VDI) environments. It runs in either Connector Mode, where it is controlled by another application, such as Genesys Agent Workspace, or Standalone Mode, where it acts as a soft phone and includes call controls.
 |featureoverview=You can deploy and configure Genesys Softphone in a variety of ways to suit your softphone needs:
@@ Line 33: / Line 33: @@
 }}{{FeatureSection
 |featureheading=Using Genesys Softphone
-|relatedapps=Agent Desktop
+|relatedapps=Agent Workspace
 |users=Supervisors Agents
 |anchor=
-|description=Agents and supervisors can make calls from their workstation using the Agent Desktop Workstation to handle call connectivity.
+|description=Agents and supervisors can make calls from their workstation using the Agent Workspace Workstation to handle call connectivity.
 |relatedarticles={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD}}
 }}
 |HIWSection=
 }}

@@ Line 6: / Line 6: @@
 |Role=Administrator
 |TocName=How Genesys Softphone works
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=Genesys Softphone is a standalone SIP endpoint installable. That means it takes on the role of Session Initiation Protocol (SIP) Endpoint, the target of a SIP call, and call control. With Genesys Softphone, agents can make and receive calls from their workstation instead of through a hard phone.

PEC-GS/HIW - Revision history

WikiSysop at 19:20, July 28, 2022

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"