PEC-GS/Current/Administrator/SPDeploy - Revision history

WikiSysop at 11:00, June 27, 2024

2024-06-27T11:00:27Z

WikiSysop at 16:30, April 11, 2024

2024-04-11T16:30:38Z

WikiSysop at 17:00, September 28, 2023

2023-09-28T17:00:58Z

WikiSysop at 13:46, August 16, 2022

2022-08-16T13:46:21Z

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:31Z

WikiSysop at 17:30, July 20, 2022

2022-07-20T17:30:49Z

WikiSysop at 14:15, April 21, 2022

2022-04-21T14:15:31Z

Brian.Marshall.IX: Published

2022-02-11T19:42:18Z

Published

Brian.marshall@genesys.com: Published

2021-03-25T12:33:09Z

Published

Brian.marshall@genesys.com: Published

2021-02-17T19:33:55Z

Published

@@ Line 96: / Line 96: @@
 <li>In the '''Choose Destination Location''' window, click''' Next''' to accept the default destination folder, or click '''Browse''' to select another destination location.</li>
 <li>In the '''Deployment Type''' window, click '''Standard''' or '''VDI: Citrix or VMware Horizon''' (for Virtualization deployments only), and then click '''Next'''.</li>
 <li>In the '''Startup and Secure Connection options''' window, you may choose one or more of the following options, and then click '''Next''':
 <ul>
@@ Line 132: / Line 130: @@
 <li>Add the path to the Genesys Softphone directory. For example, '''InstallPath=C:\GCTI\Genesys Softphone'''.</li>
 <li>Specify if Genesys Softphone is a physical workstation ("Std") or on a desktop/application virtualization environment (Citrix or VMWare Horizon) ("Citrix") by using the '''DeploymentType=&lt;Std or Citrix&gt;''' parameter.</li>
-<li>Specify that Genesys Softphone operates in a Genesys Engage deployment by using the '''GenesysEnv=Engage''' parameter.
+<li>Specify whether Genesys Softphone starts automatically when Windows starts up by using the '''Startup=&lt;Std or Auto&gt;''' parameter.
 </li>
 <li>Specify whether Agent Workspace can dynamically modify the Genesys Softphone configuration by using the '''Connector=&lt;Disable or Enable&gt;''' parameter.</li>
 <li>If you are ''deploying'' Softphone for Agent Workspace dynamic configuration:

@@ Line 15: / Line 15: @@
 |anchor=Environmentprerequisites
 |alignment=Vertical
-|structuredtext=Ensure that your environment meets the prerequisites described in this section.
+|structuredtext=Ensure that your environment meets the prerequisites described in the following sections. This section covers the prerequisites for Genesys Softphone 9.0.1 and lower versions as well.
 ===Supported operating systems===
@@ Line 22: / Line 24: @@
 ===Prerequisites for a full deployment of Genesys Softphone on a physical workstation===
-To work with Genesys Softphone, you must ensure that your system meets the software requirements established in the ''[https://docs.genesys.com/Documentation:System:SOE:Welcome:Current Genesys Supported Operating Environment Reference Manual]'', ad meeting the following minimum software requirements:
+To work with Genesys Softphone, you must ensure that your system meets the software requirements established in the ''[https://docs.genesys.com/Documentation:System:SOE:Welcome:Current Genesys Supported Operating Environment Reference Manual]'', and meeting the following minimum software requirements:
-*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013}}:
+*{{#Widget:ExtLink|link=https://aka.ms/vs/16/release/vc_redist.x64.exe|displaytext=Visual C++ Redistributable Packages for Visual Studio 2019 (or above)}} is required for Genesys Softphone VDI Adapter 9.0.1:
 **The 32-bit version of the redistributable is installed by Genesys Softphone 32-bit installer.
 **The 64-bit version of the redistributable is not installed by the Genesys Softphone 64-bit installer, so you must install <tt>vcredist64.exe</tt> from the above link when the 64-bit version of Genesys Softphone is installed.
@@ Line 41: / Line 45: @@
 #On the workstation running the VDI client:
-#*For Citrix Workspace (formerly Citrix Receiver) for Windows:
+#*For Citrix Workspace (formerly Citrix Receiver) for Windows (applicable to Genesys Softphone VDI Adapter 9.0.0 and 9.0.1):
-#**{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013 (32-bit version)}}. The Genesys installation package installs this redistributable package on the workstation where it is executed.
+#**{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013 (32-bit version)}}. The Genesys installation package 32-bit installs this redistributable package on the workstation where it is executed.
-#*For VMWare Horizon on Windows, the 64-bit version of {{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013}} is required but is not installed by the Genesys Softphone VDI Adapter installer. Install <tt>vcredist64.exe</tt> from the link location.
+#*For VMWare Horizon on Windows,
 #*Quality of service (QoS) for voice, either one-to-one or on a conference connection capability, requires the following:
 #**≤ 150 ms of one-way latency from mouth to ear (per the ITU G.114 standard)
@@ Line 60: / Line 66: @@
 #*The packaging tool recommended by your HP vendor.
 #On the VDI environment (Citrix Virtual Application/Desktop or VMWare Horizon server) that runs the application layer of the Genesys Softphone runtime:
-#*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013)}}:
+#*{{#Widget:ExtLink|link=https://aka.ms/vs/16/release/vc_redist.x64.exe|displaytext=Visual C++ Redistributable Packages for Visual Studio 2019 (or above)}} is required for Genesys Softphone version 9.0.1:
 #**The 32-bit version of the redistributable is installed by Genesys Softphone 32-bit installer.
 #**The 64-bit version of the redistributable is not installed by the Genesys Softphone 64-bit installer, so you must install <tt>vcredist64.exe</tt> from the above link when the 64-bit version of Genesys Softphone is installed.
@@ Line 178: / Line 186: @@
 |structuredtext=If you installed Genesys Softphone in a {{Link-SomewhereInThisVersion|manual=Administrator|topic=SPDeploy|display text=VDI environment}}, you must install the Genesys Softphone VDI Adapter on each workstation by following these steps:
 #Double-click the '''setup.exe''' file that is located in the '''&lt;Genesys Softphone VDI Adapter Install Package Directory&gt;\windows\''' directory to open the '''Genesys Installation Wizard'''.
 #In the '''Welcome to the Installation''' window, click '''Next'''.
@@ Line 192: / Line 203: @@
 |structuredtext=If you installed Genesys Softphone in a {{Link-SomewhereInThisVersion|manual=Administrator|topic=SPDeploy|display text=VDI environment}}, you must install the Genesys Softphone VDI Adapter on each eLux workstation by following these steps:
 #Double-click the '''setup.exe''' file located in the '''&lt;Genesys Softphone VDI Adapter Install Package Directory&gt;\windows\''' directory to open the '''Genesys Installation Wizard'''.
 #In the '''Welcome to the Installation''' window, click '''Next'''.
@@ Line 222: / Line 234: @@
 |anchor=HPThinPro
 |alignment=Vertical
-|structuredtext=If you installed Genesys Softphone in a {{Link-SomewhereInThisVersion|manual=Administrator|topic=SPDeploy|display text=VDI environment}}, you must install the Genesys Softphone plugin for VMWare Horizon Client on each HP ThinPro workstation by following these steps:
+|structuredtext={{NoteFormat|Beginning with version 9.0.1, Genesys Softphone VDI Adapter for HP ThinPro supports both Citrix and VMWare Horizon environments. Note that the 9.0.0 version supports only VMWare Horizon.|}}If you installed Genesys Softphone in a {{Link-SomewhereInThisVersion|manual=Administrator|topic=SPDeploy|display text=VDI environment}}, you must install the Genesys Softphone plugin for VMWare Horizon and Citrix Client on each HP ThinPro workstation by following these steps:
 #To open the '''Genesys Installation Wizard''', double-click the '''setup.exe''' file located in the '''<Genesys Softphone VDI Adapter Install Package Directory>\windows\''' directory.
 #In the '''Welcome to the Installation''' window, click '''Next'''.
@@ Line 229: / Line 242: @@
 #In the '''Ready to Install''' window, select '''Install'''. The wizard installs Genesys Softphone VDI Adapter and displays the '''Installation Status''' window.
 #In the '''Installation Complete''' window, select '''Finish'''.
-#:The installation package installs the following the Genesys Softphone plugin for VMWare Horizon Client.
+#:The installation package installs the following file for the Genesys Softphone plugin for VMWare Horizon and Citrix Client.
 #:This file is packaged into a DEB file:
 #*'''vdhgenesys_<ip-version>_amd64.deb'''
-#Deploy the Genesys Softphone plugin for VMWare Horizon Client on ThinPro host:
+#Deploy the Genesys Softphone plugin for VMWare Horizon and Citrix Client on ThinPro host:
 #*Manual deployment:
 #*#Copy the client-side package to any convenient location accessible by wget or scp.
@@ Line 253: / Line 266: @@
 <li>Update the '''genesys_silent.ini''' file by making the following modifications:
 <ul>
-<li>Specify if Genesys Softphone VDI Adapter should be installed for Windows (Citrix) ("citrix_windows"), Windows (VMware Horizon) ("vmware_horizon") or eLux5 ("citrix_elux_5") by using the '''DeploymentType''' parameter. For example, '''DeploymentType=citrix_windows'''.</li>
+<li>Specify if Genesys Softphone VDI Adapter should be installed for Windows (Citrix) ("citrix_windows", only on the 32-bit version), Windows (VMware Horizon) ("vmware_horizon", only on the 64-bit version), eLux ("citrix_elux_5"), or HP ThinPro OS (Citrix and VMware Horizon) ("vmware_pro") by using the '''DeploymentType''' parameter. For example, '''DeploymentType=citrix_windows'''.{{NoteFormat|Beginning with version 9.0.1, the Genesys Softphone VDI Adapter for HP ThinPro supports both Citrix and VMWare Horizon environments. The 9.0.0 version supports only VMWare Horizon.|1}}</li>
 <li>If installing on VMware Horizon, you can choose to install to a specific location by specifying the path with the '''InstallPath''' parameter. For example, '''InstallPath=C:\GCTI\Genesys SoftphoneVDIAdapter'''.
 </li>
@@ Line 259: / Line 272: @@
 </ul>
 </li>
-<li>If you are ''upgrading'' Genesys Softphone VDI Adpater, specify:
+<li>If you are ''upgrading'' Genesys Softphone VDI Adapter, specify:
 <ul>
 <li>'''IPVersion= &lt;current version of Genesys Softphone VDI Adapter on this box (before upgrade)&gt;'''

@@ Line 64: / Line 64: @@
 #**The 64-bit version of the redistributable is not installed by the Genesys Softphone 64-bit installer, so you must install <tt>vcredist64.exe</tt> from the above link when the 64-bit version of Genesys Softphone is installed.
 #*{{#Widget:ExtLink|link=https://www.microsoft.com/net/download/Windows/run|displaytext=.NET Framework 4.0 or higher}}: This framework is used only when the administrator installs Genesys Softphone with an HTTPS connector based on a ''self-signed certificate''.
-{{NoteFormat|To use [https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/ActiveRecordingSetup#GSPVDI Workspace Web Edition] and Genesys {{Link-AnywhereElse|product=PEC-REC|version=Current|manual=Administrator|topic=ScreenRecordingConfig|display text=Screen Recording Service}} with Genesys Softphone in a VDI environment such as Citrix XenApp, you must configure the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:screen-recording-client-address}} option to point to the SRS Loopback address.|}}<br />
+<tt>GENESYS,<Genesys_Softphone_Installation_Path>\GenesysSoftphone_Citrix.exe</tt>
 |Status=No
 }}{{Section
@@ Line 85: / Line 88: @@
 <li>In the '''Choose Destination Location''' window, click''' Next''' to accept the default destination folder, or click '''Browse''' to select another destination location.</li>
 <li>In the '''Deployment Type''' window, click '''Standard''' or '''VDI: Citrix or VMware Horizon''' (for Virtualization deployments only), and then click '''Next'''.</li>
 <li>In the '''Startup and Secure Connection options''' window, you may choose one or more of the following options, and then click '''Next''':
 <ul>
@@ Line 119: / Line 124: @@
 <li>Add the path to the Genesys Softphone directory. For example, '''InstallPath=C:\GCTI\Genesys Softphone'''.</li>
 <li>Specify if Genesys Softphone is a physical workstation ("Std") or on a desktop/application virtualization environment (Citrix or VMWare Horizon) ("Citrix") by using the '''DeploymentType=&lt;Std or Citrix&gt;''' parameter.</li>
 <li>Specify whether Genesys Softphone starts automatically when Windows starts up by using the '''Startup=&lt;Std or Auto&gt;''' parameter.</li>
 <li>Specify whether Agent Workspace can dynamically modify the Genesys Softphone configuration by using the '''Connector=&lt;Disable or Enable&gt;''' parameter.</li>

@@ Line 404: / Line 404: @@
 {{NoteFormat|If at least one Genesys Softphone in the contact center is configured with the <tt>ringing_enabled</tt> option set to <tt>1</tt>, the SIP Server <tt>make-call-alert-info</tt> option should be set to one of the values specified above.}}
 |Status=No
 }}
 }}

@@ Line 87: / Line 87: @@
 <li>In the '''Startup and Secure Connection options''' window, you may choose one or more of the following options, and then click '''Next''':
 <ul>
-<li>Auto Startup: Specifies that Genesys Softphone launches when Windows starts up. This means that agents do not have to manually launch Genesys Softphone before they launch Agent Desktop.</li>
+<li>Auto Startup: Specifies that Genesys Softphone launches when Windows starts up. This means that agents do not have to manually launch Genesys Softphone before they launch Agent Workspace.</li>
 <li>
-<p>Enable Dynamic Configuration Connector: Specifies that Agent Desktop is allowed to dynamically configure Genesys Softphone when it is launched.</p>
+<p>Enable Dynamic Configuration Connector: Specifies that Agent Workspace is allowed to dynamically configure Genesys Softphone when it is launched.</p>
 <p>If you choose the Enable Dynamic Configuration Connector option, the '''Dynamic Configuration Connector Parameters''' window is displayed.</p>
 <ol type="a">
@@ Line 107: / Line 107: @@
 <li>In the '''Installation Complete''' window, select '''Finish'''.</li></ol>
-{{NoteFormat|For more information about Genesys Softphone deployment for Agent Desktop, see {{Link-SomewhereInThisManual|topic=SPSSO|anchor=top|display text=Single sign on with Agent Desktop}}.}}
+{{NoteFormat|For more information about Genesys Softphone deployment for Agent Workspace, see {{Link-SomewhereInThisManual|topic=SPSSO|anchor=top|display text=Single sign on with Agent Workspace}}.}}
 |Status=No
 }}{{Section
@@ Line 120: / Line 120: @@
 <li>Specify if Genesys Softphone is a physical workstation ("Std") or on a desktop/application virtualization environment (Citrix or VMWare Horizon) ("Citrix") by using the '''DeploymentType=&lt;Std or Citrix&gt;''' parameter.</li>
 <li>Specify whether Genesys Softphone starts automatically when Windows starts up by using the '''Startup=&lt;Std or Auto&gt;''' parameter.</li>
-<li>Specify whether Agent Desktop can dynamically modify the Genesys Softphone configuration by using the '''Connector=&lt;Disable or Enable&gt;''' parameter.</li>
+<li>Specify whether Agent Workspace can dynamically modify the Genesys Softphone configuration by using the '''Connector=&lt;Disable or Enable&gt;''' parameter.</li>
-<li>If you are ''deploying'' Softphone for Agent Desktop dynamic configuration:
+<li>If you are ''deploying'' Softphone for Agent Workspace dynamic configuration:
 <ul>
 <li>If the Connector is enabled, specify the Connector Port by using the '''ConnectorPort=&lt;port number&gt;''' parameter.</li>
@@ Line 363: / Line 363: @@
 </source>
-{{NoteFormat|If Single sign on is used with Agent Desktop, these parameters in configuration file are not taken in account.}}
+{{NoteFormat|If Single sign on is used with Agent Workspace, these parameters in configuration file are not taken in account.}}
 ===Genesys container===

@@ Line 21: / Line 21: @@
 Refer to the [https://docs.genesys.com/Documentation:System:SOE:GenesysSoftphone:Current Genesys Softphone] and the [https://docs.genesys.com/Documentation:System:SOE:Virtualization:Current Virtualization Platform Support] topics in the ''[https://docs.genesys.com/Documentation:System:SOE:Welcome:Current Genesys Supported Operating Environment Reference Manual]'' for a list of the latest supported operating systems.
-===Prerequisites for deployment on a physical workstation===
+===Prerequisites for a full deployment of Genesys Softphone on a physical workstation===
-To work with Genesys Softphone, you must ensure that your system meets the software requirements established in the ''[https://docs.genesys.com/Documentation:System:SOE:Welcome:Current Genesys Supported Operating Environment Reference Manual]'', as well as meeting the following minimum software requirements:
+To work with Genesys Softphone, you must ensure that your system meets the software requirements established in the ''[https://docs.genesys.com/Documentation:System:SOE:Welcome:Current Genesys Supported Operating Environment Reference Manual]'', ad meeting the following minimum software requirements:
-*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013 (32 bits version)}}: The Genesys Installation Package installs this redistributable package on the workstation where it is executed.
+*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013}}:
 *{{#Widget:ExtLink|link=https://www.microsoft.com/net/download/Windows/run|displaytext=.NET Framework 4.0 or higher}}: This is used at installation time only when the Administrator installs Genesys Softphone with HTTPS connector based on a ''self-signed certificate''.
 *QoS requirement for voice, either one-to-one or on a conference connection capability, require the following:
@@ Line 38: / Line 40: @@
 To work with Genesys Softphone in a VDI environment, you must ensure that your system meets the software requirements established in the ''[https://docs.genesys.com/Documentation:System:SOE:Welcome:Current Genesys Supported Operating Environment Reference Manual]'', as well as meeting the following minimum software requirements:
-#On the workstation running Citrix Workspace (formerly Citrix Receiver):
+#On the workstation running the VDI client:
-#*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013 (32 bits version)}}: The Genesys Installation Package installs this redistributable package on the workstation where it is executed.
+#*For Citrix Workspace (formerly Citrix Receiver) for Windows:
-<!--#* {{#Widget:ExtLink|link=http://windows.microsoft.com/en-us/windows/download-windows-media-player|displaytext=Windows Media Player}} for ringtone playback.-->
+#**{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013 (32-bit version)}}. The Genesys installation package installs this redistributable package on the workstation where it is executed.
-#*QoS requirement for voice, either one-to-one or on a conference connection capability, require the following:
+#*For VMWare Horizon on Windows, the 64-bit version of {{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013}} is required but is not installed by the Genesys Softphone VDI Adapter installer. Install <tt>vcredist64.exe</tt> from the link location.
 #**≤ 150 ms of one-way latency from mouth to ear (per the ITU G.114 standard)
 #**≤ 30 ms jitter
@@ Line 48: / Line 51: @@
 #**150 bps (plus Layer 2 overhead) per phone of guaranteed bandwidth for voice control traffic
 #*:{{NoteFormat|QoS policies are managed by the operating system. To configure a QoS policy, refer to the documentation for your platform.}}
-#*A headset or other microphone and speaker audio device that is supported by the OS installed on either the client or host.
+#*A headset or other microphone and speaker audio device that is supported by the OS installed on either the client or the host.
 #On the VDI environment (Citrix Virtual Application/Desktop or VMWare Horizon server) that runs the application layer of the Genesys Softphone runtime:
-#*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013 (32 bits version)}}: The Genesys Installation Package installs this redistributable package on the workstation where it is executed.
+#*{{#Widget:ExtLink|link=http://www.microsoft.com/en-us/download/details.aspx?id=40784|displaytext=Visual C++ Redistributable Packages for Visual Studio 2013)}}:
-#*{{#Widget:ExtLink|link=https://www.microsoft.com/net/download/Windows/run|displaytext=.NET Framework 4.0 or higher}}: This is used at installation time only when the Administrator installs Genesys Softphone with HTTPS connector based on a ''self-signed certificate''.
+#**The 32-bit version of the redistributable is installed by Genesys Softphone 32-bit installer.
-{{NoteFormat|To use [https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/ActiveRecordingSetup#GSPVDI Workspace Web Edition] and Genesys {{Link-AnywhereElse|product=PEC-REC|version=Current|manual=Administrator|topic=ScreenRecordingConfig|display text=Screen Recording Service}} with Genesys Softphone in a VDI environment such as Citrix Xenapp, you must configure the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:screen-recording-client-address}} option to point to the SRS Loopback address.}}<br />
+{{NoteFormat|To use [https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/ActiveRecordingSetup#GSPVDI Workspace Web Edition] and Genesys {{Link-AnywhereElse|product=PEC-REC|version=Current|manual=Administrator|topic=ScreenRecordingConfig|display text=Screen Recording Service}} with Genesys Softphone in a VDI environment such as Citrix XenApp, you must configure the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:screen-recording-client-address}} option to point to the SRS Loopback address.|}}<br />
 |Status=No
 }}{{Section
@@ Line 59: / Line 71: @@
 |anchor=Installing_Genesys_Softphone
 |alignment=Vertical
-|structuredtext=(For information on installing Genesys Softphone in a VDI environment see {{Link-SomewhereInThisManual|topic=SPDeploy|anchor=VDIAdapter|display text=Installing the Genesys Softphone VDI Adapter}})
+|structuredtext=(For information on installing Genesys Softphone in a VDI environment sees {{Link-SomewhereInThisManual|topic=SPDeploy|anchor=VDIAdapter|display text=Installing the Genesys Softphone VDI Adapter}})
 To install Genesys Softphone, follow these steps:
-<ol><li>Double-click the '''setup.exe''' file that is located in the '''&lt;Genesys Softphone Install Package Directory&gt;\windows\''' directory to open the '''Genesys Installation Wizard'''.</li>
+<ol><li>Download the Genesys Softphone installation package.</li><li>Double-click the '''setup.exe''' file that is located in the '''&lt;Genesys Softphone Install Package Directory&gt;\windows\''' directory to open the '''Genesys Installation Wizard'''.
 <li>In the '''Welcome to the Installation''' window, click '''Next'''.</li>
 <li>In the '''Choose Destination Location''' window, click''' Next''' to accept the default destination folder, or click '''Browse''' to select another destination location.</li>
@@ Line 192: / Line 210: @@
 ##*Check the firmware configuration of the relevant Thin Clients by selecting '''Device configuration''' and then choosing '''Firmware'''.
 ##*Update the device by selecting the '''Commands / Update''' option to initiate the update and force a device restart.
 |Status=No
 }}{{Section

@@ Line 248: / Line 248: @@
 #Open a Terminal session. From the '''<IPversion>/mac/bX/ip''' directory path, run the '''install.sh''' script using administrator privileges:
 #:<tt>sudo ./install.sh</tt>
-#At the '''Launch Genesys Softphone on MacOS startup''' prompt, enter '''y''' to enable Softphone to run automatically when the agent is opening the OS session or '''n''' for Softphone to be started manually by agent.
+#:{{NoteFormat|If the installation fails due to insufficient macOS user privileges (for example, you receive an error message due to "unidentified developers"), you can perform the following workaround:
 #At the '''Enable connector to allow dynamic configuration by Workspace Web Edition''' prompt, enter <tt>'''n'''</tt> to select standalone mode or <tt>'''y'''</tt> to enable the connector.
 #*If you are upgrading Genesys Softphone in standalone mode, you can then enter <tt>'''n'''</tt> to overwrite the existing configuration file ('''Softphone.config''') or <tt>'''y'''</tt> to continue using the existing configuration file.
@@ Line 259: / Line 263: @@
 You can launch Genesys Softphone from the '''Applications''' folder:
-[[File:softphone_mac_icon.png]]
+[[File:softphone_mac_icon.png|alt=Launch Genesys Softphone by clicking its icon in the Applications folder.]]
 |Status=No
 }}{{Section

@@ Line 324: / Line 324: @@
 {{NoteFormat|This option is mandatory to use third-party call control on the SIP device.}}
-For information about configuring DN objects, see the {{Link-AnywhereElse|product=PEC-PA|version=Current|manual=Administrator|topic=DN|display text=Platform Administration help}}.
+For information about configuring DN objects, see {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=DNs|display text=DNs}} in the Agent Setup documentation.
 |Status=No
 }}{{Section