PEC-GPA/Current/Agent/GPASFLGettingStarted - Revision history

WikiSysop at 17:48, August 30, 2022

2022-08-30T17:48:15Z

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:22Z

WikiSysop at 18:49, July 28, 2022

2022-07-28T18:49:43Z

Mwest: Published

2022-03-10T20:24:08Z

Published

Matthew.west@genesys.com at 17:07, October 27, 2021

2021-10-27T17:07:02Z

Matthew.west@genesys.com: Undo revision 105004 by Matthew.west@genesys.com (talk)

2021-10-20T16:28:50Z

Undo revision 105004 by Matthew.west@genesys.com (talk)

Matthew.west@genesys.com: Published

2021-10-14T19:16:21Z

Published

Mwest: Published

2020-09-17T18:47:43Z

Published

Mwest: Published

2020-07-27T12:46:51Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:29Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=How do I log in?

@@ Line 15: / Line 15: @@
 <p>[[File:Gplus_900_Genesys_Gplus_Please_Login_Icon.png|Genesys Gplus Please login icon|alt=The Genesys Gplus Please login icon|300px|link=]]</p>
 </li>
-<li>Follow the log in procedure. For more information about logging in, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} in the Genesys Agent Desktop help.</li>
+<li>Follow the log in procedure. For more information about logging in, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} in the Genesys Agent Workspace help.</li>
 <li>After you successfully log in, you can start working in the {{Link-SomewhereInThisManual|topic=GPASFLGettingStarted|anchor=ADPMainview|display text=Adapter main view}}.</li>
 </ol>
-If your company uses Single Sign-on (SSO), refer to {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSO|display text=Single Sign-on environments}} in the Genesys Agent Desktop help.
+If your company uses Single Sign-on (SSO), refer to {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSO|display text=Single Sign-on environments}} in the Genesys Agent Workspace help.
 {{NoteFormat|Logging in to Salesforce does not automatically log you in to Gplus Adapter. If the Adapter icon does not show your current Genesys Agent Workspace status, you are not logged in to Genesys and you cannot make or receive calls and other interactions.|3}}
@@ Line 47: / Line 47: @@
 Ensure that you close all the interactions before logging out, otherwise you will see an error message.
-If your company uses SSO, after you log out, you must click the '''Login''' link to start a new session. See the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSOLogout|display text=Agent Desktop help}} for details. '''NOTE:''' This feature is supported only for Cloud deployments.
+If your company uses SSO, after you log out, you must click the '''Login''' link to start a new session. See the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSOLogout|display text=Agent Workspace help}} for details. '''NOTE:''' This feature is supported only for Cloud deployments.
 |Status=No
 }}{{Section

@@ Line 20: / Line 20: @@
 If your company uses Single Sign-on (SSO), refer to {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSO|display text=Single Sign-on environments}} in the Genesys Agent Desktop help.
-{{NoteFormat|Logging in to Salesforce does not automatically log you in to Gplus Adapter. If the Adapter icon does not show your current Genesys Workspace Agent Desktop status, you are not logged in to Genesys and you cannot make or receive calls and other interactions.|3}}
+{{NoteFormat|Logging in to Salesforce does not automatically log you in to Gplus Adapter. If the Adapter icon does not show your current Genesys Agent Workspace status, you are not logged in to Genesys and you cannot make or receive calls and other interactions.|3}}
 |Status=No
 }}{{Section
@@ Line 28: / Line 28: @@
 |Media=Image
 |image=SFLAdaptermainview.png
-|structuredtext=The Gplus Adapter button in the Salesforce Utility Bar displays your current status obtained from Workspace Agent Desktop. If Gplus Adapter is minimized, it still reflects changes to your current status. Refer to {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} in the ''Workspace Agent Desktop Help'' for more information about your status and the status icons.
+|structuredtext=The Gplus Adapter button in the Salesforce Utility Bar displays your current status obtained from Agent Workspace. If Gplus Adapter is minimized, it still reflects changes to your current status. Refer to {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} in the ''Agent Workspace Help'' for more information about your status and the status icons.
 |Status=No
 }}{{Section

@@ Line 11: / Line 11: @@
 |alignment=Vertical
 |structuredtext=You can log into Gplus Adapter from within Salesforce doing the following:
+<ol>
-#Click the soft phone icon at the bottom-left or bottom-right corner of the '''Utility Bar'''.
+<li><p>Click the '''Genesys Gplus [Please login]''' icon in the Salesforce Utility Bar.</p>
-#Follow the log in procedure. For more information about logging in, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} in the Genesys Agent Desktop help.
+<p>[[File:Gplus_900_Genesys_Gplus_Please_Login_Icon.png|Genesys Gplus Please login icon|alt=The Genesys Gplus Please login icon|300px|link=]]</p>
-#After you successfully log in, you can start working in the {{Link-SomewhereInThisManual|topic=GPASFLGettingStarted|anchor=ADPMainview|display text=Adapter main view}}.
+</li>
+<li>Follow the log in procedure. For more information about logging in, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} in the Genesys Agent Desktop help.</li>
 If your company uses Single Sign-on (SSO), refer to {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSO|display text=Single Sign-on environments}} in the Genesys Agent Desktop help.
@@ Line 45: / Line 47: @@
 Ensure that you close all the interactions before logging out, otherwise you will see an error message.
-If your company uses SSO, after you log out, you must click the '''Login''' link to start a new session. See the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSOLogout|display text=Agent Desktop help}} for details. '''NOTE:''' This feature is supported only for Engage Cloud.
+If your company uses SSO, after you log out, you must click the '''Login''' link to start a new session. See the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=SSOLogout|display text=Agent Desktop help}} for details. '''NOTE:''' This feature is supported only for Cloud deployments.
 |Status=No
 }}{{Section
@@ Line 53: / Line 55: @@
 |Media=Image
 |image=SFLloginSSO.png
-|structuredtext={{NoteFormat|This feature is supported only for Engage Cloud.|1}}
+|structuredtext={{NoteFormat|This feature is supported only for Cloud deployments.|1}}
 Log in to Salesforce as usual, click the Gplus Adapter button at the bottom-left corner of the Salesforce Utility Bar, enter your Genesys Username and  click '''Next'''.

@@ Line 39: / Line 39: @@
 |Media=Image
 |image=SFLlogout.png
-|structuredtext=To log off all channels and sign out of Gplus Adapter, click the agent icon and then select '''Exit'''. A modal pop-up window will open asking your confirmation to log out of the application. Click '''Exit'''. If your company does not use SSO, Adapter returns you to the login page, where you can enter your credentials again, if needed.
+|structuredtext={{NoteFormat|Genesys recommends that you log out of Gplus Adapter before you log out of Salesforce or close the last Salesforce tab.|}}
 Ensure that you close all the interactions before logging out, otherwise you will see an error message.

PEC-GPA/Current/Agent/GPASFLGettingStarted - Revision history

WikiSysop at 17:48, August 30, 2022

WikiSysop at 19:20, July 28, 2022

WikiSysop at 18:49, July 28, 2022

Mwest: Published

Matthew.west@genesys.com at 17:07, October 27, 2021

Matthew.west@genesys.com: Undo revision 105004 by Matthew.west@genesys.com (talk)

Matthew.west@genesys.com: Published

Mwest: Published

Mwest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"