PEC-GPA/Current/Agent/GPASFLClickToDial - Revision history

WikiSysop at 17:48, August 30, 2022

2022-08-30T17:48:13Z

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:19Z

Matthew.west@genesys.com: Undo revision 105009 by Matthew.west@genesys.com (talk)

2021-10-20T16:29:31Z

Undo revision 105009 by Matthew.west@genesys.com (talk)

Matthew.west@genesys.com: Published

2021-10-14T19:27:12Z

Published

Mwest: Published

2020-10-01T16:36:12Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:28Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:02Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-09T16:52:20Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Click-to-dial
|Platform=PureEngage
|TocName=Click-to-dial
|Context=Click-to-dial makes connecting to your customers easy. All you have to do is click their phone number to make a call.
|Section={{Section
|sectionHeading=Using click-to-dial
|Media=Image|anchor=ClicktoDial|alignment=Horizontal|structuredtext=With click-to-dial, when you click a phone number in Salesforce, Adapter automatically dials it and starts the call. For example, you might search for a contact and then click the related phone number.

|image=SFLClicktoDial.png
}}{{Section
|sectionHeading=Related documentation
|anchor=Related
|alignment=Vertical
|structuredtext=
*To learn how to use Gplus Adapter, see the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|display text=Genesys Agent Desktop help.}}.
|fullwidth=No
}}
}}

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Using click-to-dial
@@ Line 13: / Line 14: @@
 |image=SFLClicktoDial.png
 |structuredtext=The click-to-dial feature enables you to have Adapter automatically dial a call when you click a phone number in Salesforce. For example, you can search for a contact in Salesforce and then click the related phone number in the search result to dial the call.
 |Status=No
 }}{{Section

@@ Line 18: / Line 18: @@
 |anchor=Related
 |alignment=Vertical
-|structuredtext=*To learn how to use Gplus Adapter, see the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|display text=Genesys Agent Desktop help}}.
+|structuredtext=*To learn how to use Gplus Adapter, see the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|display text=Genesys Agent Workspace help}}.
 |Status=No
 }}
 }}

@@ Line 13: / Line 13: @@
 |image=SFLClicktoDial.png
 |structuredtext=The click-to-dial feature enables you to have Adapter automatically dial a call when you click a phone number in Salesforce. For example, you can search for a contact in Salesforce and then click the related phone number in the search result to dial the call.
 |Status=No
 }}{{Section

@@ Line 13: / Line 13: @@
 |image=SFLClicktoDial.png
 |structuredtext=The click-to-dial feature enables you to have Adapter automatically dial a call when you click a phone number in Salesforce. For example, you can search for a contact in Salesforce and then click the related phone number in the search result to dial the call.
 |Status=No
 }}{{Section

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Click-to-dial
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=Click-to-dial
 |Context=Click-to-dial makes connecting to your customers easy. All you have to do is click their phone number to make a call.

PEC-GPA/Current/Agent/GPASFLClickToDial - Revision history

WikiSysop at 17:48, August 30, 2022

WikiSysop at 19:20, July 28, 2022

Matthew.west@genesys.com: Undo revision 105009 by Matthew.west@genesys.com (talk)

Matthew.west@genesys.com: Published

Mwest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"