PEC-GPA/Current/Agent/GPASFL - Revision history

WikiSysop at 17:48, August 30, 2022

2022-08-30T17:48:10Z

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:14Z

Matthew.west@genesys.com: Published

2021-08-19T14:59:40Z

Published

Mwest: Published

2020-09-17T18:46:35Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:53Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:37Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-09T16:50:27Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Gplus Adapter for Salesforce Lightning (v9)
|TocName=Gplus Adapter for Salesforce Lightning (v9)
|Context=Gplus Adapter for Salesforce Lightning is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Agent Desktop (v9).
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=UseGplusAdapter
|alignment=Vertical
|Media=
|image=
|structuredtext={{NoteFormat|What you see in Gplus Adapter depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this help. If you think you should be able to do or see something you can't, check with your supervisor or system administrator.}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=How can I use Gplus Adapter as an agent?
|anchor=UseGplusAdapter
|alignment=Vertical
|Media=
|image=
|structuredtext=As an agent, you can use Gplus Adapter to handle calls, chats, emails, or other media channels interactions without navigating away from your Salesforce environment.

Check out the topics below to explore more details.

*{{Link-SomewhereInThisManual|topic=GPASFLGettingStarted|anchor=top|display text=Getting Started}} - helps you to get quickly up and running with your Gplus Adapter.
*{{Link-SomewhereInThisManual|topic=GPASFLWWE|anchor=top|display text=Working with Gplus Adapter}} - helps you to understand the features and functions that are available in Salesforce Lightning as part of Gplus Adapter integration.
*{{Link-SomewhereInThisManual|topic=GPASFLClickToDial|anchor=top|display text=Click-to-dial}} - helps you to make connections easily by clicking to make a call.
*{{Link-SomewhereInThisManual|topic=GPASFLScreenPops|anchor=top|display text=Screen Pops}} - helps you to see a contact record as soon as you receive an interaction.
*{{Link-SomewhereInThisManual|topic=GPASFLActivityHistory|anchor=top|display text=Activity History}} - helps you to work with the Salesforce contact activity history by adding details about the interactions you handle.
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD|display text=Genesys Agent Desktop help}} - helps you to explore complete set of functions that you can use in Gplus Adapter as an agent.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 3: / Line 3: @@
 |DisplayName=Gplus Adapter for Salesforce (v9)
 |TocName=Gplus Adapter for Salesforce (v9)
-|Context=Gplus Adapter for Salesforce is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Agent Desktop (v9).
+|Context=Gplus Adapter for Salesforce is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Agent Workspace (v9).
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 30: / Line 30: @@
 *{{Link-SomewhereInThisManual|topic=GPASFLScreenPops|anchor=top|display text=Screen Pops}} - helps you to see a contact record as soon as you receive an interaction.
 *{{Link-SomewhereInThisManual|topic=GPASFLActivityHistory|anchor=top|display text=Activity History}} - helps you to work with the Salesforce contact activity history by adding details about the interactions you handle.
-*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD|display text=Genesys Agent Desktop help}} - helps you to explore complete set of functions that you can use in Gplus Adapter as an agent.
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD|display text=Genesys Agent Workspace help}} - helps you to explore complete set of functions that you can use in Gplus Adapter as an agent.
 |Status=No
 }}
 }}

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |anchor=UseGplusAdapter

@@ Line 21: / Line 21: @@
 |anchor=UseGplusAdapter
 |alignment=Vertical
-|structuredtext=As an agent, you can use Gplus Adapter to handle calls, chats, emails, or other media channels interactions without navigating away from your Salesforce environment.
+|structuredtext=As an agent, you can use Gplus Adapter to handle calls, chats, SMS, emails, or other media channels interactions without navigating away from your Salesforce environment.
 Check out the topics below to explore more details.

@@ Line 5: / Line 5: @@
 |Context=Gplus Adapter for Salesforce Lightning is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Agent Desktop (v9).
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

PEC-GPA/Current/Agent/GPASFL - Revision history

WikiSysop at 17:48, August 30, 2022

WikiSysop at 19:20, July 28, 2022

Matthew.west@genesys.com: Published

Mwest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"