PEC-GPA/Current/Administrator/GplusSalesforce - Revision history

WikiSysop at 17:48, August 30, 2022

2022-08-30T17:48:08Z

2022-05-24T18:00:49Z

2022-03-23T13:29:28Z

Published

2022-02-25T18:57:11Z

Published

2022-01-12T15:12:12Z

2021-11-09T20:28:49Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-08-19T15:04:40Z

Published

2021-06-25T14:54:46Z

Published

2021-06-25T14:36:19Z

Published

2021-06-25T11:58:12Z

Published

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

@@ Line 25: / Line 25: @@
 *[https://www.salesforce.com/products/service-cloud/overview/ Salesforce Service Cloud].
 *[https://www.salesforce.com/products/sales-cloud/overview/ Salesforce Sales Cloud].
 *{{Link-SomewhereInThisVersion|manual=Administrator|topic=GPlusGenFeatures|anchor=DisasterRecovery|display text=Genesys Smart Failover for disaster recovery scenarios}}.
 *[https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/salesforce_platform_encryption_implementation_guide.pdf Salesforce Shield Platform Encryption].
 *{{Link-SomewhereInThisVersion|manual=Administrator|topic=GPlusGenFeatures|anchor=WebRTC|display text=Browser-based WebRTC voice calling}}.
-*{{Link-SomewhereInThisVersion|manual=Administrator|topic=GplusClickToDial90|anchor=HVS|display text=Salesforce High Velocity Sales}}.
+*Integration with {{Link-AnywhereElse|product=PEC-GS|version=Current|manual=Administrator|topic=SPOverview|display text=Genesys Softphone}}.
-*Environments that use Reverse Proxy servers.
+*Environments that use Reverse Proxy configuration.
 The following features and environments are required for both Salesforce Lightning and Salesforce Classic:

@@ Line 19: / Line 19: @@
 |anchor=Support
 |alignment=Vertical
-|structuredtext=Gplus Adapter supports the following Genesys media channels in Salesforce Lightning and Classic: voice, chat, SMS, email, and workitems. This document describes the common functionality and notes those features where support for Salesforce Classic is different from Salesforce Lightning.
+|structuredtext=Gplus Adapter supports the following features and environments for both Salesforce Lightning and Salesforce Classic:
-Gplus Adapter requires Salesforce Console in both Lightning and Classic.
+*Genesys media channels: voice, chat, SMS, email, and workitems. This document describes the common functionality and notes those features where support for Salesforce Classic is different from Salesforce Lightning.
 |Status=No
 }}{{Section

@@ Line 53: / Line 53: @@
 *{{Link-SomewhereInThisManual|topic=GplusScreenPop90|anchor=top|display text=Screen pop}}
 *{{Link-SomewhereInThisManual|topic=GplusActivityHistory90|anchor=top|display text=Activity History}}
 |Status=No
 }}{{Section
@@ Line 58: / Line 66: @@
 |anchor=HowdoIaccessGplusAdapter
 |alignment=Vertical
-|structuredtext=You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window (bottom-right for Classic users). You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.
+|structuredtext=You can access Gplus Adapter by logging into Salesforce and clicking the '''Genesys Gplus [Please login]''' icon at the bottom-left corner of the window (bottom-right for Classic users). You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.
 |Status=No
 }}
 }}

@@ Line 10: / Line 10: @@
 |structuredtext=The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
-See the {{Link-Standalone|topic=System/GenEngagecloudsysrqmt}} for a list of the browsers supported for Gplus Adapter.{{NoteFormat|The Gplus Adapter URL in Salesforce Call Center follows this format: <tt><nowiki>https://<your company name>/ui/crm-workspace/index.html</nowiki></tt><br />
+See the {{Link-Standalone|topic=System/GenEngagecloudsysrqmt}} for a list of the browsers supported for Gplus Adapter.{{NoteFormat|
 |1}}
 |Status=No

@@ Line 3: / Line 3: @@
 |DisplayName=Gplus Adapter for Salesforce (v9)
 |TocName=Gplus Adapter for Salesforce (v9)
-|Context=Genesys Engage cloud offers Gplus Adapter functionality to integrate Genesys contact center interactions within the Salesforce environment.
+|Context=Genesys Multicloud CX offers Gplus Adapter functionality to integrate Genesys contact center interactions within the Salesforce environment.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud