PEC-Email/Current/EmailPEGuide/Planning - Revision history

WikiSysop at 09:30, April 6, 2022

2022-04-06T09:30:32Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:11Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Santhosh.annamalai@genesys.com: Published

2021-10-29T16:48:51Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying Email.
|LimitationsStatus=No
|LimitationsText=The current version of Email supports single-region model of deployment only.
|HelmStatus=No
|HelmText=Email in Genesys Engage cloud private edition includes the following containers:

*iwd-email

The service also includes a Helm chart, which you must deploy to install the required containers for Email:

*iwdem

See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=EmailHelm}} for the Helm chart version you must download for your release.

To download the Helm chart, navigate to the '''iwdem''' folder in the JFrog repository. For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.
|ThirdPartyStatus=No
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
|Notes=Dedicated - one per deployment of Email
}}
|StorageStatus=No
|StorageText=All data is stored in IWD, UCS-X, and Digital Channels which are external to the Email service.
|NetworkStatus=No
|NetworkText=External Connections: IMAP, SMTP, Gmail, GRAPH
|BrowserStatus=No
|BrowserText=Not applicable
|DependenciesStatus=No
|DependenciesText=The following Genesys services are required:

*Genesys authentication service (GAuth)
*Universal Contact Service (UCS)
*Interaction Server
*Digital Channels (Nexus)
*Intelligent Workload Distribution (IWD)

For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
|GDPRStatus=No
|GDPRText=''Content coming soon''
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 20: / Line 20: @@
 |ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
 |Notes=Dedicated - one per deployment of Email
 }}
 |StorageStatus=No

@@ Line 5: / Line 5: @@
 |LimitationsText=The current version of Email supports single-region model of deployment only.
 |HelmStatus=No
-|HelmText=Email in Genesys Engage cloud private edition includes the following containers:
+|HelmText=Email in Genesys Multicloud CX private edition includes the following containers:
 *iwd-email
@@ Line 36: / Line 36: @@
 *Intelligent Workload Distribution (IWD)
-For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
+For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |GDPRStatus=No
 |GDPRText=''Content coming soon''
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}