PEC-Email/Current/EmailPEGuide/Overview - Revision history

WikiSysop at 09:00, March 22, 2023

2023-03-22T09:00:59Z

WikiSysop at 16:46, September 29, 2022

2022-09-29T16:46:40Z

WikiSysop at 11:15, September 23, 2022

2022-09-23T11:15:57Z

WikiSysop at 19:52, March 30, 2022

2022-03-30T19:52:11Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:22Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Santhosh.annamalai@genesys.com: Published

2021-10-29T16:49:03Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Email
|Context=Learn about Email and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=Genesys Engage cloud Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses.
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 15: / Line 15: @@
 * Azure Kubernetes Service (AKS)
 * Google Kubernetes Engine (GKE)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Email}} for information about when support was introduced.

@@ Line 13: / Line 13: @@
 |structuredtext=Email service is supported on the following cloud platforms:
-*Google Kubernetes Engine (GKE)
+* Azure Kubernetes Service (AKS)
 * Google Kubernetes Engine (GKE)
-*OpenShift Container Platform (OpenShift)
+* OpenShift Container Platform (OpenShift)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Email}} for information about when support was introduced.

← Older revision		Revision as of 11:15, September 23, 2022
Line 16:		Line 16:

	*OpenShift Container Platform (OpenShift)		*OpenShift Container Platform (OpenShift)
		+	*Azure Kubernetes Service (AKS)

	See the {{Link-AnywhereElse\|product=ReleaseNotes\|version=Current\|manual=GenesysEngage-cloud\|topic=Email}} for information about when support was introduced.		See the {{Link-AnywhereElse\|product=ReleaseNotes\|version=Current\|manual=GenesysEngage-cloud\|topic=Email}} for information about when support was introduced.

@@ Line 7: / Line 7: @@
 |alignment=Vertical
 |structuredtext=Genesys Multicloud CX Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses.
 |Status=No
 }}
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Email
-|Context=Learn about Email and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Email and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Genesys Engage cloud Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses.
+|structuredtext=Genesys Multicloud CX Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses.
 |Status=No
 }}
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}