PEC-ES/Current/Administrator/GetStarted - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:09Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:39Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:35:05Z

Published

New page

{{GetStarted
|DisplayName=Get started with eServices Manager
|Role=Administrator
|TocName=Get started with eServices Manager
|Platform=PureEngage
|ComingSoon=No
|Context=Learn how to get started with eServices Manager.
|appname=Platform Administration
|overviewtext=The eServices Manager Plug-in gives you the tools to:

*Respond to incoming interactions using pre-written {{Link-SomewhereInThisManual|topic=createSR|anchor=top|display text=Standard Responses}}.
*Customize the Standard Responses using {{Link-SomewhereInThisManual|topic=fieldcode|anchor=top|display text=Field Codes}} to add a personal touch.
*Create {{Link-SomewhereInThisManual|topic=ScrRules|anchor=top|display text=Screening Rules}} in order to screen interactions for specific words or phrases, which you can then use to decide how to handle the interaction.
|logintype=No
|loginextra=After you start Platform Administration, open the eServices Manager Plug-in:
[[File:EsMgr_OpenPlug-in.png|thumb|center|400px]]

Now, select your Tenant...
[[File:ChooseTenant.png|thumb|center|400px]]

and your Contact Server or Contact Server Proxy:
[[File:ChooseUCS.png|thumb|center|400px]]

The eServices Manager window includes the following areas:
[[File:KMInterface.png|thumb|center|550px]]
|AppSection={{AppSection
|appSectionHeading=What next?
|appSectionAlignment=Vertical
|appSectionGif=No
|appSectionText=*{{Link-SomewhereInThisManual|topic=categSR|anchor=top|display text=Working with Standard Responses}} explains how to create and edit Standard Responses and how to create the category tree structure you will use to organize your Standard Responses, Field Codes, and Screening Rules.
*How to create and edit {{Link-SomewhereInThisManual|topic=fieldcode|anchor=top|display text=Field Codes}}, which enable you to insert personal information, such as names, into your Standard Responses.
*{{Link-SomewhereInThisManual|topic=ScrRules|anchor=top|display text=Working with Screening Rules}} explains how to create and edit Screening Rules, which enable you to analyse what incoming messages are about and to handle them accordingly.
}}
}}

@@ Line 3: / Line 3: @@
 |Role=Administrator
 |TocName=Get started with eServices Manager
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=Learn how to get started with eServices Manager.

PEC-ES/Current/Administrator/GetStarted - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"