WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:08Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:06Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:35:31Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Create and Insert Field Codes
|TocName=Create and Insert Field Codes
|Context=Learn how to create {{Link-AnywhereElse|product=PEC-ES|version=Current|manual=Administrator|topic=fieldcode|display text=field codes}} and include them in your standard responses.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Platform Administration
|Section={{Section
|alignment=Vertical
|structuredtext=Field Codes in Standard Responses are placeholders for data that changes over time or by customer. Create Field Codes and include them in your Standard Responses.

*{{Link-SomewhereInThisManual|topic=FCinKM|anchor=Creating_Field_Codes|display text=Creating Field Codes}}
*{{Link-SomewhereInThisManual|topic=FCinKM|anchor=Inserting_Field_Codes_into_a_Standard_Response|display text=Inserting Field Codes into a Standard Response}}

==Creating Field Codes==
From the eServices Manager browser window:

#Select the language and '''Field Codes''' from the drop-down menus.
#Click '''New'''.
#:[[File:ESMgr_CreateNewFC.png|thumb|center|200px]]
#To configure your new Field Code, enter the properties you need in the Field Code configuration pane and then click '''Save'''.
#:[[File:ESMgr_NewFC.png|thumb|center|450px]]
#:The new Field Code appears in the Category Tree pane. You can edit a Field Code anytime by double-clicking it in the Category Tree.
#Enter a name and (optionally) a description for the field code.
#Select System and/or Custom variables from the drop-down lists.
#Click '''Insert''' to populate the text box with the selected variables.
#:See a detailed discussion of {{Link-SomewhereInThisManual|topic=variables|anchor=top|display text=variables in eServices Manager}}.
#:If the custom variable you need is not in the list, you can create a custom variable:
##Click '''Create Custom Variable'''. The Custom Variable dialog box appears.
##Enter a name (required) and description (optional).
##:{{NoteFormat|The name must consist only of alphanumeric characters or underscores.}}
##Select '''String''' or '''Integer''' for the type.
##Enter a default value. This is mandatory.
##Click '''Add'''. The new custom variable appears in the list.
##:{{NoteFormat|You can also use this dialog box to edit and delete (Remove) existing custom variables.}}
##Click '''OK'''.
#Enter any other desired text in the Text field. This text must conform to the rules described in {{Link-SomewhereInThisManual|topic=FCanatomy|anchor=top|display text=Using Formulas in Field Codes}}.
#Click '''Check''' to verify that the field code is well-formed (that is, that it has no typographical errors, missing parentheses, and so on).

For detailed help constructing Field Codes, see {{Link-SomewhereInThisManual|topic=FCanatomy|anchor=top|display text=Using Formulas in Field Codes}}.

For examples showing the use of a custom variable and of a complex Field Code, see {{Link-SomewhereInThisManual|topic=FCexmpls|anchor=top|display text=Field Code Examples}}
|Status=No
}}{{Section
|sectionHeading=Inserting Field Codes into a Standard Response
|anchor=InsertingFieldCodes
|alignment=Vertical
|structuredtext={{NoteFormat|Standard Responses that are intended for use in FAQ objects should not contain field codes.}}

To insert Field Codes:

#Select a Standard Response from the Category Tree or else {{Link-SomewhereInThisManual|topic=createSR|anchor=top|display text=create a new Standard Response}}.
#You can insert Field Codes in two ways:
#*Plain text version:
#*#Click in the plain text area. A table of field codes displays to the right (if you click elsewhere the table disappears).
#*#Drag and drop the field code from the table into the standard response.
#*HTML version:
#*#Move the cursor to the right to make the field code table display.
#*#Double-click a field code to insert it in the standard response.
#Click '''Insert Field Code''' to display a list of all the available field codes.
#Select a field code and click '''OK''' to insert it, together with its required delimiters (<$ $>), into the Standard Response.
#Click '''Check Field Codes''' to see the standard response with the Field Codes rendered, showing the default values for each Field Code.
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Learn how to create {{Link-AnywhereElse|product=PEC-ES|version=Current|manual=Administrator|topic=fieldcode|display text=field codes}} and include them in your standard responses.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Platform Administration

PEC-ES/Current/Administrator/FCinKM - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"