WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=User Data Management Overview |Context=You can use the User Data Management (UDM) API to develop custom applications that can integrate w..."

2023-11-26T04:31:37Z

Created page with "{{Article |Standalone=No |DisplayName=User Data Management Overview |Context=You can use the User Data Management (UDM) API to develop custom applications that can integrate w..."

New page

{{Article
|Standalone=No
|DisplayName=User Data Management Overview
|Context=You can use the User Data Management (UDM) API to develop custom applications that can integrate with Genesys to export and download your contact center data.
|ComingSoon=No
|Section={{Section
|sectionHeading=API Overview
|alignment=Vertical
|structuredtext=Some of the UDM features you can add to your applications include:

*create a manual data export job
*download exported data file
*clone a manual export job
*view a list of jobs/files
*cancel a job
*delete a job/file
*create/suspend/resume scheduled jobs
*obtain job parameters
*add/view/update certificate

Currently, UDM only supports the export and download of contacts and interaction-based data sourced from Universal Contact Server (UCS).
|Status=No
}}{{Section
|sectionHeading=API Details
|alignment=Vertical
|structuredtext=Find the API requests, responses, and details here:

* {{Link-SomewhereInThisVersion|manual=WebAPIs|topic=UDM_Data-download}}
|Status=No
}}{{Section
|sectionHeading=Getting started
|alignment=Vertical
|structuredtext=Make sure to check out the {{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Getting_started}} page for more information about core concepts in the Engage Cloud APIs, such as requests, responses, and CometD notifications.
|Status=No
}}
}}

PEC-Developer/Current/WebAPIs/User Data Management API - Revision history

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=User Data Management Overview |Context=You can use the User Data Management (UDM) API to develop custom applications that can integrate w..."