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2022-08-17T04:55:15Z

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2022-08-10T17:49:51Z

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{{Article
|Standalone=No
|DisplayName=Provisioning overview
|Context=Learn about the steps involved in provisioning Digital Channels AI Connector.
|ComingSoon=No
|Section={{Section
|sectionHeading=Provisioning AI Connector Webhook to Digital Channels
|alignment=Vertical
|structuredtext=To receive and analyse chat messages, AI Connector functions as a webhook for Digital Channels interactions. Since Digital Channels is unaware of where AI Connector is available, register AI Connector with Digital Channels. The process takes two parts such as

#{{Link-SomewhereInThisVersion|anchor=Verify|display text=Verify AI Connector Webhook|manual=DCPEGuide|topic=ProvisionAIConnector}}
#{{Link-SomewhereInThisVersion|anchor=Register|display text=Registering Webhook to Digital Channels|manual=DCPEGuide|topic=ProvisionAIConnector}}

{{AnchorDiv|Verify}}
===Verifying AI Connector Webhook===
AI Connector webhook is deployed at <code>'''${CONF.athena.server.apiPrefix}/agent-assist-chat/messages'''</code>

Verifying the webhook returns the HTTP status code as '''200''' with status '''''PAYLOAD_SIGNATURE_CHECK_FAILLED'''''

{{AnchorDiv|Register}}
===Registering Webhook to Digital Channels===

The webhook target name for Digital Channels is '''ai-connector'''

It is a one-time process (per contact center) required to ensure that the AI Connector webhook URL is known and trusted to Digital Channels service. You can send request with admin-level access credentials to Digital Channels for registering the AI Connector webhook.

Request:
<syntaxhighlight lang="json">
curl --request POST 'https://{nexusUrl}/nexus/v3/provisioning/services/{ccid}/WebhookTransportTarget-ai-connector' \
--header 'Authorization: Bearer {accessToken}' \
--header 'Content-Type: application/json' \
--data '{
"url": "{AI Connector webhook URL}"
}'</syntaxhighlight>

<br />
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |ComingSoon=No
 |Section={{Section
-|sectionHeading=Provisioning AI Connector Webhook to Digital Channels
+|sectionHeading=Provisioning AI Connector webhook to Digital Channels
 |alignment=Vertical
-|structuredtext=To receive and analyse chat messages, AI Connector functions as a webhook for Digital Channels interactions. Since Digital Channels is unaware of where AI Connector is available, register AI Connector with Digital Channels. The process takes two parts such as
+|structuredtext=To receive and analyse chat messages, AI Connector functions as a webhook for interactions in Digital Channels. As Digital Channels is unaware of where AI Connector is available, register AI Connector with Digital Channels. This process includes two parts:
 #{{Link-SomewhereInThisVersion|anchor=Verify|display text=Verify AI Connector Webhook|manual=DCPEGuide|topic=ProvisionAIConnector}}
@@ Line 13: / Line 13: @@
 {{AnchorDiv|Verify}}
-===Verifying AI Connector Webhook===
+===Verifying AI Connector webhook===
 AI Connector webhook is deployed at  <code>'''${CONF.athena.server.apiPrefix}/agent-assist-chat/messages'''</code>
-Verifying the webhook returns the HTTP status code as '''200''' with status '''''PAYLOAD_SIGNATURE_CHECK_FAILLED'''''
+Verifying the webhook returns the HTTP status code as '''200''' with status '''''PAYLOAD_SIGNATURE_CHECK_FAILED'''''
 {{AnchorDiv|Register}}
-===Registering Webhook to Digital Channels===
+===Registering webhook to Digital Channels===
 The webhook target name for Digital Channels is '''ai-connector'''
-It is a one-time process (per contact center) required to ensure that the AI Connector webhook URL is known and trusted to Digital Channels service. You can send request with admin-level access credentials to Digital Channels for registering the AI Connector webhook.
+It is a one-time process (per contact center) required to ensure that the AI Connector webhook URL is known and trusted to Digital Channels service. For registering the AI Connector webhook, send a request with the admin-level access credentials to Digital Channels.
 Request:

PEC-DC/Current/DCPEGuide/ProvisionAIConnector - Revision history

Balaji: Published

Balaji: Published