WikiSysop at 06:30, July 31, 2023

2023-07-31T06:30:51Z

Julie.munn@genesys.com: Published

2021-10-29T17:44:27Z

Published

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{{Article
|Standalone=No
|DisplayName=Pre-configure tenant objects
|Context=Learn how to configure your tenant resources for Digital Channels.
|Dimension=deploydigital
|ComingSoon=No
|Platform=GenesysEngage-cloud
|Section={{Section
|alignment=Vertical
|structuredtext=Complete the steps on this page to configure your tenant resources for Digital Channels.{{NoteFormat|“Nexus” is the simplified name we use for the digital channels application and nodes, so you’ll see that name referenced throughout this document.|}}

<br />
|Status=No
}}{{Section
|sectionHeading=Prerequisites
|alignment=Vertical
|structuredtext=Review the '''Prerequisites''' table and make sure you have all the listed information before you get started. The values in this table are referenced later by the name in the Variable column.
{{{!}} class="wikitable"
{{!}}+Prerequisites
!'''Parameter'''
!Variable
!Type
!Example
!Notes
{{!}}-
{{!}}Digital Channels FQDN URL
{{!}}$nexusURL
{{!}}HTTPS URL string
{{!}}<nowiki>https://nexus.mydomain.com</nowiki>
{{!}}The fully qualified domain name (FQDN) for Digital Channels.
{{!}}-
{{!}}Contact center ID
{{!}}$ccId
{{!}}string
{{!}}578ec98e-f07c-46ad-9675-f36c22f3ba9f
{{!}}The contact center ID provisioned in Web Services and Applications. If you don't have this ID, see {{Link-SomewhereInThisVersion|manual=DCPEGuide|topic=EnableTenant|anchor=gws|display text=Get contact center ID from GWS}}.
{{!}}-
{{!}}Tenant name
{{!}}$tenantName
{{!}}string
{{!}}premise_tenant
{{!}}The tenant name.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Create a user
|anchor=person
|alignment=Vertical
|structuredtext=Use Agent Setup to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=create a user}} with these properties:

*Make sure '''Agent''' is not checked.
*Set '''Name''', '''First Name''', '''Last Name''' and '''Employee ID''' to <code>nexus</code>.
*Set the password.
*Set the System Administrator and Superuser.
*Add the user to the System Administrator and Superuser access groups in the '''Member Of''' tab.
|Status=No
}}{{Section
|sectionHeading=Configure the Genesys Web Services application
|anchor=configgws
|alignment=Vertical
|structuredtext=<div class="pdf-table-landscape">Contact your Genesys representative to add the following configuration options for Web Services and Applications:

===Enable Nexus UX===
{{{!}} class="wikitable"
!Section
!Option name
!Value
{{!}}-
{{!}} rowspan="2"{{!}}[NexusCommunication]
{{!}}label
{{!}}Communication
{{!}}-
{{!}}url
{{!}}<nowiki>https://$nexusURL/ux/comm?customername=$tenantName&ccid=$ccId</nowiki>
{{!}}-
{{!}} rowspan="2"{{!}}[NexusConversation]
{{!}}label
{{!}}Conversation
{{!}}-
{{!}}url
{{!}}<nowiki>https://$nexusURL/ux/conv?iid=$Interaction.Id$&customername=$tenantName&ccid=$ccId</nowiki>
{{!}}-
{{!}} rowspan="5"{{!}}[interaction-workspace]
{{!}}workspace.web-content
{{!}}NexusCommunication
{{!}}-
{{!}}interaction.web-content
{{!}}NexusConversation
{{!}}-
{{!}}service-client-api.accepted-web-content-origins
{{!}}*
{{!}}-
{{!}}service-client-api.allow-full-api
{{!}}true
{{!}}-
{{!}}privilege.chat.can-place-on-hold-async
{{!}}false
{{!}}}</div>{{NoteFormat|When enabling the Conversation tab you must also add the Communication tab to ensure proper functionality of the solution. If you want to disable the Communication tab for your agents, you must hide it instead of removing it. To hide a tab, add the '''mode''' option with the value set to <code>HIDDEN</code> on either the NexusCommunication section or the NexusConversation section.|}}
|Status=No
}}{{Section
|sectionHeading=Configure the Universal Contact Server application
|alignment=Vertical
|structuredtext=Contact your Genesys representative to add the following configuration options for Universal Contact Service:

===Enable Nexus UX===
{{{!}} class="wikitable"
!Section
!Option name
!Value
{{!}}-
{{!}}[index]
{{!}}enabled
{{!}}true
{{!}}-
{{!}} rowspan="2"{{!}}[index.contact]
{{!}}enabled
{{!}}true
{{!}}-
{{!}}storage-path
{{!}}''<VALID PATH, not empty>''
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Update the Environment tenant
|alignment=Vertical
|structuredtext=Contact your Genesys representative to add the following option for the Environment tenant:
{{{!}} class="wikitable"
!Section
!Option name
!Value
{{!}}-
{{!}}[nexus]
{{!}}url
{{!}}$nexusURL
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Create transactions
|anchor=transactions
|alignment=Vertical
|structuredtext=Use Agent Setup to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Transactions|display text=create the following transactions}} in the Environment tenant:

*List 'NexusEndpoints'
*List 'NexusServices'
|Status=No
}}{{Section
|sectionHeading=Create scripts
|alignment=Vertical
|structuredtext=Contact your Genesys representative to create the following scripts in the Environment tenant:

===asynchold queue===
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}asynchold
{{!}}-
{{!}}Type
{{!}}Interaction Queue
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}
===asynchold View script===
'''General Tab'''
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}asynchold/scheduled_view
{{!}}-
{{!}}Type
{{!}}Interaction Queue View
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}
'''Annex Tab'''
{{{!}} class="wikitable"
!Section
!Property
!Value
{{!}}-
{{!}}[Namespace]
{{!}}Name
{{!}}scheduled_view
{{!}}-
{{!}} rowspan="5"{{!}}[View]
{{!}}Condition
{{!}}''<empty>''
{{!}}-
{{!}}Order
{{!}}''<empty>''
{{!}}-
{{!}}Queue
{{!}}asynchold
{{!}}-
{{!}}scheduling-mode
{{!}}scheduled-and-unscheduled
{{!}}-
{{!}}freeze-interval
{{!}}30
{{!}}}
===asynchold application script===
'''General Tab'''
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}asynchold.ER
{{!}}-
{{!}}Type
{{!}}Enhanced Routing
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}
'''Annex Tab'''
{{{!}} class="wikitable"
!Section
!{{!}}Property
!Value
{{!}}-
{{!}}[Application]
{{!}}url
{{!}}$nexusURL/scxml/redirect_queue.scxml
{{!}}}
===asynchold Submitter script===
'''General Tab'''
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}asynchold.IS
{{!}}-
{{!}}Type
{{!}}Interaction Submitter
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}

'''Annex Tab'''
{{{!}} class="wikitable"
!Section
!{{!}}Property
!Value
{{!}}-
{{!}} rowspan="2"{{!}}[Submitter]
{{!}}View
{{!}}asynchold/scheduled_view
{{!}}-
{{!}}Strategy
{{!}}asynchold.ER
{{!}}}
===undelivered queue===
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}undelivered
{{!}}-
{{!}}Type
{{!}}Interaction Queue
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}
===undelivered View script===
'''General Tab'''
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}undelivered/scheduled_view
{{!}}-
{{!}}Type
{{!}}Interaction Queue View
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}

'''Annex Tab'''
{{{!}} class="wikitable"
!Section
!{{!}}Property
!Value
{{!}}-
{{!}}[Namespace]
{{!}}Name
{{!}}scheduled_view
{{!}}-
{{!}} rowspan="4"{{!}}[View]
{{!}}Condition
{{!}}<empty>
{{!}}-
{{!}}Order
{{!}}<empty>
{{!}}-
{{!}}Queue
{{!}}undelivered
{{!}}-
{{!}}scheduling-mode
{{!}}scheduled-and-unscheduled
{{!}}}
===undelivered application script===
'''General Tab'''
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}undelivered.ER
{{!}}-
{{!}}Type
{{!}}Enhanced Routing
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}

'''Annex Tab'''
{{{!}} class="wikitable"
!Section
!{{!}}Property
!Value
{{!}}-
{{!}}[Application]
{{!}}url
{{!}}$nexusURL/scxml/undelivered.scxml
{{!}}}
===undelivered Submitter script===
'''General Tab'''
{{{!}} class="wikitable"
!Property
!Value
{{!}}-
{{!}}Name
{{!}}undelivered.IS
{{!}}-
{{!}}Type
{{!}}Interaction Submitter
{{!}}-
{{!}}Tenant
{{!}}Environment
{{!}}-
{{!}}State enabled
{{!}}checked
{{!}}}

'''Annex Tab'''
{{{!}} class="wikitable"
!Section
!{{!}}Property
!Value
{{!}}-
{{!}} rowspan="2"{{!}}[Submitter]
{{!}}View
{{!}}undelivered/scheduled_view
{{!}}-
{{!}}Strategy
{{!}}undelivered.ER
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Create an SMS interaction subtype
|alignment=Vertical
|structuredtext=Contact your Genesys representative to create the following Business Attribute Value in the "Interaction Subtype" Business Attribute:
{{{!}} class="wikitable"
!Name
!Display name
!Description
{{!}}-
{{!}}SMS
{{!}}SMS
{{!}}The SMS text message. This interaction subtype is only required if you are using SMS.
{{!}}}
|Status=No
}}
}}

@@ Line 39: / Line 39: @@
 {{!}}$tenantName
 {{!}}string
-{{!}}premise_tenant
+{{!}}t1001
-{{!}}The tenant name.
+{{!}}CUSTOMER_NAME that used in tenant service during deployment.
 {{!}}}
 |Status=No
@@ Line 53: / Line 53: @@
 *Set the password.
 *Set the System Administrator and Superuser.
-*Add the user to the System Administrator and Superuser access groups in the '''Member Of''' tab.
+*Add the user to the Super Administrator, Administrator and User access groups in the '''Member Of''' tab.
 |Status=No
 }}{{Section
@@ Line 67: / Line 67: @@
 !Value
 {{!}}-
-{{!}} rowspan="2"{{!}}[NexusCommunication]
+{{!}} rowspan="3"{{!}}[NexusCommunication]
 {{!}}label
 {{!}}Communication
@@ Line 74: / Line 74: @@
 {{!}}<nowiki>https://$nexusURL/ux/comm?customername=$tenantName&ccid=$ccId</nowiki>
 {{!}}-
-{{!}} rowspan="2"{{!}}[NexusConversation]
+{{!}}sandbox
 {{!}}label
 {{!}}Conversation
@@ Line 80: / Line 83: @@
 {{!}}url
 {{!}}<nowiki>https://$nexusURL/ux/conv?iid=$Interaction.Id$&customername=$tenantName&ccid=$ccId</nowiki>
 {{!}}-
 {{!}} rowspan="5"{{!}}[interaction-workspace]
@@ Line 101: / Line 107: @@
 |sectionHeading=Configure the Universal Contact Server application
 |alignment=Vertical
-|structuredtext=Contact your Genesys representative to add the following configuration options for Universal Contact Service:
+|structuredtext=Contact your Genesys representative to add the following configuration options for Universal Contact Service:{{NoteFormat|The following configuration is only applicable to UCS 8.5.x.|}}
 ===Enable Nexus UX===

PEC-DC/Current/DCPEGuide/PreConfig - Revision history

WikiSysop at 06:30, July 31, 2023

Julie.munn@genesys.com: Published