PEC-DC/Current/DCPEGuide/Planning - Revision history

WikiSysop at 19:52, March 30, 2022

2022-03-30T19:52:03Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:47Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Julie.munn@genesys.com: Published

2021-10-29T17:44:24Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying Digital Channels.
|LimitationsStatus=No
|LimitationsText=Digital Channels for private edition has the following limitations:

*Supports only a single-region model of deployment.
*Social media requires additional components that are not included in Digital Channels.
|HelmStatus=No
|HelmText=Digital Channels in Genesys Engage cloud private edition includes the following containers:

*nexus
*hubpp
*tenant_deployment

The service also includes a Helm chart, which you must deploy to install all the containers for Digital Channels:

*nexus

See {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=|display text=Helm charts and containers for Digital Channels}} for the Helm chart version you must download for your release.

To download the Helm chart, navigate to the '''nexus''' folder in the JFrog repository. For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.

<br />
|ThirdPartyStatus=No
|ThirdPartyText=Install the prerequisite dependencies listed in the '''Third-party services''' table before you deploy Digital Channels.
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
|Notes=Digital Channels supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS) mode.
}}{{SectionThirdPartyItem
|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
|Notes=No support for enforced SSL.
}}
|StorageStatus=No
|StorageText=Digital Channels uses PostgreSQL and Redis to store all data.

<br />
|NetworkStatus=No
|NetworkText=For general network requirements, review the information on the suite-level {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ConfigNetwork}} page.
|BrowserStatus=Yes
|DependenciesStatus=No
|DependenciesText=Digital Channels has dependencies on the following Genesys services:

*Genesys Authentication
*Web Services and Applications
*Tenant Microservice
*Universal Contact Service
*Designer

For detailed information about the correct order of services deployment, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder}}.
|GDPRStatus=Yes
|GDPRText={{Editgrn open}}JM: Does Digital Channels support GDPR? {{Editgrn close}}
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 31: / Line 31: @@
 |ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
 |Notes=No support for enforced SSL.
 }}
 |StorageStatus=No

@@ Line 8: / Line 8: @@
 *Social media requires additional components that are not included in Digital Channels.
 |HelmStatus=No
-|HelmText=Digital Channels in Genesys Engage cloud private edition includes the following containers:
+|HelmText=Digital Channels in Genesys Multicloud CX private edition includes the following containers:
 *nexus