https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-DC%2FCurrent%2FAdministrator%2FSMSKeywords 2026-04-11T03:22:12Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/SMSKeywords&diff=132230&oldid=prev 2023-08-07T05:01:03Z

<p>Created page with &quot;{{Article |Standalone=No |DisplayName=Manage SMS Keywords |Context=Learn how to manage SMS keywords to send responses to inbound SMS received |ComingSoon=No |Section={{Section...&quot;</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Manage SMS Keywords<br /> |Context=Learn how to manage SMS keywords to send responses to inbound SMS received<br /> |ComingSoon=No<br /> |Section={{Section<br /> |alignment=Vertical<br /> |structuredtext=Access Keywords from the '''Admin''' menu. <br /> <br /> [[File:DC_keywords.png]]<br /> <br /> There are four pre-configured keyword groups to help creating keyword groups:<br /> <br /> *help<br /> *opt out<br /> *opt in<br /> *catch all - This keyword is used to respond when none of the keyword groups match the incoming message.<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Create or edit a keyword group<br /> |anchor=create<br /> |alignment=Horizontal<br /> |Media=Image<br /> |image=DC_keywords_create.png<br /> |structuredtext=To add a new keyword group, click '''Add Keyword Group'''.<br /> When you create a new keyword group, the '''New Keyword Group''' view opens on the right side of the page.<br /> <br /> Provide the following information<br /> <br /> *'''Name''' to identify the keyword group<br /> *Define the match criteria (''Text'' or ''Regex''):<br /> **Click '''Add new match'''<br /> ***If you want to match on a pre-defined keyword, choose ''text'' as the match type and enter the keyword in the '''Value''' pop-up.<br /> ***If you want to match on a regular expression (regex), choose ''Regex'' as the match type and enter the expression in the '''Value''' pop-up.<br /> ***:[[File:DC_smskeywords_regex.png]]<br /> *'''Reply Message (MT)''' - Configure the message that will be sent if the incoming message matches the rules.<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Copy an existing keyword group<br /> |anchor=copy<br /> |alignment=Vertical<br /> |structuredtext=You can copy an existing keyword group with the '''Copy''' button [[File:Des_PII_copy.png|link=https://all.docs-qa.genesys.com/File:Des_PII_copy.png]] and modify it to suit your needs.<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Delete a keyword group<br /> |anchor=delete<br /> |alignment=Vertical<br /> |structuredtext=To delete a keyword group, just click the delete icon [[File:Des_PII_delete.png]].<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Search for a keyword group<br /> |anchor=search<br /> |alignment=Vertical<br /> |structuredtext=To search for a keyword group, use the search box above the table. The results filter automatically based on the text you enter in the search box.<br /> |Status=No<br /> }}<br /> }}</div>

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