WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Create Service Channel |TocName=Create Service Channel |Context=Create a service channel for Twitter, Facebook, and WhatsApp. Set up an a..."

2023-08-07T05:00:59Z

Created page with "{{Article |Standalone=No |DisplayName=Create Service Channel |TocName=Create Service Channel |Context=Create a service channel for Twitter, Facebook, and WhatsApp. Set up an a..."

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{{Article
|Standalone=No
|DisplayName=Create Service Channel
|TocName=Create Service Channel
|Context=Create a service channel for Twitter, Facebook, and WhatsApp. Set up an account with Genesys Hub and enable channels and services.
|ComingSoon=No
|Platform=GenesysCloud
|Role=Administrator
|Section={{Section
|sectionHeading=Prerequisites
|alignment=Vertical
|structuredtext=Review the '''Prerequisites''' table and make sure you have all the listed information before you get started. The values in this table are referenced later by the name in the Variable column.
<br />
{{{!}}
!Parameter
!Variable
!Type
!Notes
{{!}}-
{{!}}Hub Service Channel ID
{{!}}$channelId
{{!}}UUID string
{{!}}Your Hub service Channel ID.
For setting up a service channel in Genesys Hub, see {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEHub}}
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Provision Facebook services in Digital Channels
|alignment=Vertical
|structuredtext=* Log in to Platform Administration and go to '''Environment > Transactions > NexusServices > Options'''.
* Create a section that starts with ‘chat.' for private messaging, starts with 'openmedia.’ for public messaging, and includes some text. For example, <code class="code css-1xivnph" data-renderer-mark="true">chat.facebook_private</code> or <code class="code css-1xivnph" data-renderer-mark="true">openmedia.facebook_public</code>. Note: The 'chat.' or 'openmedia.' prefix is required and the rest of the value can be made up of letters and underscore or dashes, but not spaces.
* In this new section started with ‘chat.’, create the following options:
** channelId = $channelId
** channelType = facebook_messenger
** interactionSubtype = FacebookPrivate
** interactionType = Inbound
** media = chat
* In this new section started with ‘openmedia.’, create the following options:
** channelId = $channelId
** channelType = facebook_public
** interactionSubtype = FacebookPublic
** interactionType = Inbound
** media = facebook
* Assign the service to the Designer application, follow to {{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=ApplicationsBar|anchor=manage_digital_endpoints}}
|Status=No
}}{{Section
|sectionHeading=Provision Twitter services in Digital Channels
|alignment=Vertical
|structuredtext=* Log in to Platform Administration and go to '''Environment > Transactions > NexusServices > Options'''.
* Create a section that starts with ‘chat.' for private messaging, starts with 'openmedia.’ for public messaging, and includes some text. For example, <code class="code css-1xivnph" data-renderer-mark="true">chat.twitter_private</code> or <code class="code css-1xivnph" data-renderer-mark="true">openmedia.twitter_public</code>. Note: The 'chat.' or 'openmedia.' prefix is required and the rest of the value can be made up of letters and underscore or dashes, but not spaces.
* In this new section started with ‘chat.’, create the following options:
** channelId = $channelId
** channelType = twitter_dm
** interactionSubtype = TwitterPrivate
** interactionType = Inbound
** media = chat
* In this new section started with ‘openmedia.’, create the following options:
** channelId = $channelId
** channelType = twitter_public
** interactionSubtype = TwitterPublic
** interactionType = Inbound
** media = twitter
* Assign the service to the Designer application, follow to {{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=ApplicationsBar|anchor=manage_digital_endpoints}}
|Status=No
}}
}}

PEC-DC/Current/Administrator/GSEServiceChannel - Revision history

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Create Service Channel |TocName=Create Service Channel |Context=Create a service channel for Twitter, Facebook, and WhatsApp. Set up an a..."