https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-DC%2FCurrent%2FAdministrator%2FConfigureAgentUI 2026-04-09T04:36:54Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-DC/Current/Administrator/ConfigureAgentUI&diff=132825&oldid=prev 2023-12-01T06:01:16Z

<p>Created page with &quot;{{Article |Standalone=No |DisplayName=Configure Agent UI |TocName=Configure Agent UI |Context=Learn to integrate the Digital Channels powered interactions into the native chat...&quot;</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Configure Agent UI<br /> |TocName=Configure Agent UI<br /> |Context=Learn to integrate the Digital Channels powered interactions into the native chat transcript feature in Agent Workspace.<br /> |ComingSoon=No<br /> |Section={{Section<br /> |alignment=Vertical<br /> |structuredtext={{NoteFormat|The following configuration settings work for Chat, SMS, and direct messaging channels, but do not work with public social channels such as Facebook and Twitter.|}}In Agent Workspace, the original underlying iframe technology that fed conversations across chat, SMS, and messaging from Digital Channels is now replaced with a native implementation to improve the agent experience. If your organization uses the original iframe technology, refer to the configuration settings in this article to upgrade your Agent Workspace with improvements in Digital Channels.<br /> <br /> ===Prerequisites===<br /> <br /> *From your existing configuration, remove all iframe integration related options. For detailed steps, see {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=ConfigureAgentUI|anchor=remIframe|display text=Removing iframe integration specific options}}.<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Removing iframe integration specific options<br /> |anchor=remIframe<br /> |alignment=Vertical<br /> |structuredtext=Follow the steps below to remove the iframe integration specific options.<br /> <br /> # Open '''Genesys Administrator Extension (GAX)''' and navigate to '''Configuration &gt; Agent Groups &gt; &lt;Agent Group Name&gt;'''.<br /> # Click the '''Options''' tab of Agent Group and remove the '''Communication''' and '''Conversation''' tab names from the below listed options in the '''interaction-workspace''' section. Typically, these tabs are configured in the following names: ''NexusConversation'' and ''NexusCommunication''.<br /> #* '''workspace.web-content''' option (remove the value '''NexusCommunication''' or its equivalent name from this option).<br /> #*'''workspace.interaction-content''' option (remove the value '''NexusConversation''' or its equivalent name from this option).<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Configure an Agent<br /> |anchor=configureAgent<br /> |alignment=Vertical<br /> |structuredtext=In the '''interaction-workspace''' section of Agent Setup or GAX, the following options are in focus. <br /> <br /> ===Nexus specific options===<br /> {{{!}} class=&quot;wikitable&quot;<br /> {{!}}+<br /> !Name<br /> !Description<br /> !Mandatory<br /> !Default Value<br /> {{!}}-<br /> {{!}}'''privilege.chat-nexus.can-use'''<br /> {{!}}Allows viewing the '''Conversation''' tab in the '''Case Side View'''.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''privilege.chat-nexus.communication.can-use'''<br /> {{!}}Allows viewing the '''Communication''' tab.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''privilege.chat-nexus.communication.can-send'''<br /> {{!}}Allows sending messages from the '''Communication''' tab.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''chat-nexus.service-url'''<br /> {{!}}Specifies the Nexus service URL to access the Chat API. For example, &lt;nowiki&gt;https://nexus-url.com/&lt;/nowiki&gt;<br /> {{!}}Yes<br /> {{!}}NA<br /> {{!}}-<br /> {{!}}'''chat-nexus.web-components.url'''<br /> {{!}}Specifies the Nexus UX Web Components URL that displays the Nexus UX view (if it is different from the standard one). For example, &lt;nowiki&gt;https://nexus-url.com/ux/webcomponents&lt;/nowiki&gt;, &lt;nowiki&gt;http://localhost:8081/ux&lt;/nowiki&gt; (or empty)<br /> {{!}}No<br /> {{!}}{chat-nexus.service-url}/ux/webcomponents<br /> {{!}}-<br /> {{!}}'''privilege.chat-nexus.can-use-contact-history-detail'''<br /> {{!}}Ability to use the Nexus view for interaction history.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''toggle.nexus-ux-history.enable'''<br /> {{!}}Ability to temporarily toggle the Nexus view in interaction history.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''chat-nexus.standard-response.insert-rich-enabled'''<br /> {{!}}Disables the insertion of standard responses; also disables the insertion of standard responses in HTML format.<br /> {{!}}No<br /> {{!}}true<br /> {{!}}}<br /> |Status=No<br /> }}{{Section<br /> |alignment=Vertical<br /> |structuredtext====Agent Workspace specific options impacting Nexus UI===<br /> {{{!}} class=&quot;wikitable&quot;<br /> {{!}}+<br /> !Name<br /> !Description<br /> !Mandatory<br /> !Default Value<br /> {{!}}-<br /> {{!}}'''privilege.chat.can-use-emoji-picker'''<br /> {{!}}Allows using emoji picker.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''privilege.chat.can-push-url'''<br /> {{!}}Allows sending the PushURL message type.<br /> {{!}}No<br /> {{!}}false<br /> {{!}}-<br /> {{!}}'''chat.time-stamp'''<br /> {{!}}Shows time in chat transcript.<br /> {{!}}No<br /> {{!}}true<br /> {{!}}-<br /> {{!}}'''chat.typing-is-enabled'''<br /> {{!}}Enables typing notification.<br /> {{!}}No<br /> {{!}}true<br /> {{!}}}<br /> |Status=No<br /> }}{{Section<br /> |alignment=Vertical<br /> |structuredtext====Option for '''nexus''' Section===<br /> {{{!}} class=&quot;wikitable&quot;<br /> {{!}}+<br /> !Name<br /> !Description<br /> !Mandatory<br /> !Default Value<br /> {{!}}-<br /> {{!}}'''media'''<br /> {{!}}A comma-separated list of sub-media that is allowed to an agent.<br /> {{!}}No<br /> {{!}}all sub-media<br /> {{!}}}<br /> |Status=No<br /> }}<br /> }}</div>

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