PEC-COB/Current/Developer/GCBCobrowseLocalization - Revision history

WikiSysop at 19:19, July 28, 2022

2022-07-28T19:19:23Z

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:22Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:09Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:56:46Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Genesys Co-browse Localization
|Role=Developer
|TocName=Genesys Co-browse Localization
|Platform=PureEngage
|ComingSoon=No
|Context=You can localize the end-user Co-browse UI using the built-in German or French localization options.
|Section={{Section
|Type=Structured
|alignment=Vertical
|structuredtext=To localize the end-user Co-browse UI, configure the '''localization''' option in the global configuration object in <code>'''window._genesys.widgets.cobrowse'''.</code>{{NoteFormat|The Co-browse agent-facing UI inherits localization from the Agent Desktop locale settings.|1}}To set the end-user Co-browse UI language to German or French, add '''de''' or '''fr''' to the instrumentation:

'''Example'''

<source lang="javascript">
window._genesys.widgets.cobrowse = {

src: APIGEE_GCB_URL+'/cobrowse/js/gcb.min.js?apikey=APIGEE_GCB_KEY',
url: APIGEE_GCB_URL+'/cobrowse/',
apikey: 'APIGEE_GCB_KEY'

lang: 'de'
};
</source>

If both '''lang''' and '''localization''' are provided, '''localization''' takes priority. This way it is possible to use built-in German or French localization and override some fields as necessary.

'''Example'''

<source lang="javascript">
window._genesys.widgets.cobrowse = {
...
lang: 'de',
localization: {
"modalYes": "Natürlich!"
}
};
</source>

If you are {{Link-SomewhereInThisManual|topic=GCBCobrowseJavaScriptAPI|anchor=top|display text=using Co-browse outside of Genesys Widgets}}, use '''<tt>window._genesys.cobrowse.localization</tt>''' instead of <tt>'''window._genesys.cobrowse.widgets.localization'''.</tt>

'''Example'''

<source lang="javascript">
if(!window._genesys)window._genesys = {};

window._genesys.widgets = {
cobrowse: {
src: 'https://www.website.com/cobrowse/js/gcb.min.js',
url: 'https://www.website.com/cobrowse/',
localization: {
// Here we're just changing default "Session ID" to "Session token"
// You can use this mechanism to adjust default localization to your taste, not necessarily just for other languages
'toolbarContent': 'Session token: {sessionId}'
}
}
};
</source>

{{NoteFormat|You don't have to list all key-value pairs. Ones not listed are inherited from the defaults.|2}}

'''Default values'''
<source lang="javascript">
{
"agentJoined": "Representative has joined the session",
"youLeft": "You have left the session. Co-browse is now terminated.",
"sessionTimedOut": "Session timed out. Co-browse is now terminated.",
"sessionInactiveTimedOut": "Session timed out. Co-browse is now terminated.",
"agentLeft": "Representative has left the session. Co-browse is now terminated.",
"sessionError": "Unexpected error occured. Co-browse is now terminated.",
"sessionsOverLimit": "Representative is currently busy with another Co-browse session. Co-browse is now terminated.",
"serverUnavailable": "Could not reach Co-browse server. Co-browse is now terminated.",
"sessionStarted": "Your co-browse session ID is {sessionId}. Please spell it to our representative to continue with co-browsing.",
"navRefresh": "Representative has refreshed the page. Reloading.",
"navBack": "Representative has pressed the \"Back\" button. Reloading page.",
"navForward": "Representative has pressed the \"Forward\" button. Reloading page.",
"navUrl": "Representative has requested navigation. Reloading page.",
"navFailed": "Navigation request by representative has failed.",
"toolbarContent": "Session ID: {sessionId}",
"contentMasked": "Content is hidden from representative",
"contentMaskedPartially": "Some content is hidden from representative",
"exitBtnTitle": "Exit Co-browse session",
"areYouOnPhone": "Are you on the phone with our representative?",
"areYouOnPhoneOrChat": "Are you on the phone or chat with our representative?",
"connectBeforeCobrowse": "You need to be connected with our representative to continue with co-browsing. Please call us or start a live chat with us, and then start Co-browse again.",
"sessionStartedAutoConnect": "Co-browse session started. Waiting for representative to connect to the session…",
"browserUnsupported": "Unfortunately, your browser is not currently supported. Supported browsers are: Google Chrome, Mozilla Firefox, Internet Explorer 11 and above, and Safari 6 and above.",
"modalTitle": "Co-browse",
"modalYes": "Yes",
"modalNo": "No",
"writeModeInProgress": "Agent has control over the page.",
"downgradeMode": "Revoke control",
"modeUpgraded": "Co-browse session was upgraded. Agent has control over the page.",
"modeDowngraded": "Co-browse session was downgraded. Agent has no control",
"modeUpgradeRequested": "Agent requests upgrading Co-browse session to \"write\" mode. In \"write\" mode agent will have control over the page."
}
</source>
|Status=No
}}
}}

@@ Line 10: / Line 10: @@
 |Type=Structured
 |alignment=Vertical
-|structuredtext=To localize the end-user Co-browse UI, configure the '''localization''' option in the global configuration object in <code>'''window._genesys.widgets.cobrowse'''.</code>{{NoteFormat|The Co-browse agent-facing UI inherits localization from the Agent Desktop locale settings.|1}}To set the end-user Co-browse UI language to German or French, add '''de''' or '''fr''' to the instrumentation:
+|structuredtext=To localize the end-user Co-browse UI, configure the '''localization''' option in the global configuration object in <code>'''window._genesys.widgets.cobrowse'''.</code>{{NoteFormat|The Co-browse agent-facing UI inherits localization from the Agent Workspace locale settings.|1}}To set the end-user Co-browse UI language to German or French, add '''de''' or '''fr''' to the instrumentation:
 '''Example'''

@@ Line 4: / Line 4: @@
 |Role=Developer
 |TocName=Genesys Co-browse Localization
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=You can localize the end-user Co-browse UI using the built-in German or French localization options.

PEC-COB/Current/Developer/GCBCobrowseLocalization - Revision history

WikiSysop at 19:19, July 28, 2022

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"