PEC-CDDS/Current/Admin/GetStarted - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:57Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:55Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:06:51Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:00Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:52Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "PureEngageCloud" to "GenesysEngage-cloud"

2020-07-15T11:24:32Z

Text replacement - "PureEngageCloud" to "GenesysEngage-cloud"

Jerickso: Published

2020-06-09T00:46:56Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Cloud Data Download Service
|TocName=Cloud Data Download Service
|Context=Cloud Data Download Service (CDDS) enables you to securely export and download your contact center data.

The exported data files are encrypted with your public encryption key and stored for 30 days, during which time you can download the files and decrypt them using your private encryption key.

After 30 days, the data files are deleted.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Cloud Data Download Service
|Prereq=
|Section={{Section
|sectionHeading=Requirements
|anchor=Requirements
|alignment=Vertical
|Media=
|image=
|structuredtext=CDDS requires public/private keys for the encryption and decryption of data files and a valid X.509 RSA-compliant certificate. Before you can export data, you must have a {{Link-SomewhereInThisVersion|manual=Admin|topic=GetStarted|anchor=importcert|display text=valid encryption certificate specified in your user preferences}}.

===General Data Protection Regulation (GDPR) compliance===
In general, Genesys support for GDPR compliance is based on default configuration settings and typical application usage. Cloud Data Download Service, like other underlying components within PureEngage Cloud, does not store sensitive information beyond 30 days. Users who download their data using this tool are responsible for GDPR compliance in regards to any data that they have downloaded.

For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-PureEngageCloud PureEngage Cloud Support for GDPR].
{{AnchorDiv|login}}
{{Section
|sectionHeading=Logging in
|Type=Structured|gif=No|anchor=|alignment=Vertical|structuredtext=[[File:cdds_gws_login.png]]

To log in to CDDS, enter your '''Username'''. You can also specify the '''Tenant''' name, but this is optional.

If you want your details to be saved for the next time you log in, select '''Remember me'''.

Click '''Next'''.

Enter your '''password''' and click '''Sign in'''.

{{NoteFormat|If you don't have the permissions required to access CDDS, you'll be taken to an '''Access Denied''' page. If you feel this is in error, ask your administrator to check your permissions.}}
}}
{{AnchorDiv|importcert}}
{{Section
|sectionHeading=Importing an encryption certificate
|Type=Structured|gif=No|anchor=|alignment=Vertical|structuredtext=[[File:CDDS_userprefs_cert.png]]

Before you can export data, a valid encryption certificate must be specified in your user preferences.

To add (or change) your encryption certificate, click your user name and select '''User preferences'''. Choose the certificate file you want to use and save your changes.

{{NoteFormat|When you upload a certificate, it replaces any certificate that is currently specified.}}

}}
{{AnchorDiv|logout}}
{{Section
|sectionHeading=Logging out
|Type=Structured|gif=No|anchor=|alignment=Vertical|structuredtext=[[File:CDDS_logout.png]]

To log out, click your user name to open the drop-down and select '''Log Out'''.
}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 22: / Line 22: @@
 ===General Data Protection Regulation (GDPR) compliance===
-In general, Genesys support for GDPR compliance is based on default configuration settings and typical application usage. Cloud Data Download Service, like other underlying components within Genesys Engage cloud, does not store sensitive information beyond 30 days. Users who download their data using this tool are responsible for GDPR compliance in regards to any data that they have downloaded.
+In general, Genesys support for GDPR compliance is based on default configuration settings and typical application usage. Cloud Data Download Service, like other underlying components within Genesys Multicloud CX, does not store sensitive information beyond 30 days. Users who download their data using this tool are responsible for GDPR compliance in regards to any data that they have downloaded.
-For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-GenesysEngage-cloud Genesys Engage cloud Support for GDPR].
+For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-GenesysEngage-cloud Genesys Multicloud CX Support for GDPR].
 {{AnchorDiv|login}}
 {{Section

@@ Line 22: / Line 22: @@
 ===General Data Protection Regulation (GDPR) compliance===
-In general, Genesys support for GDPR compliance is based on default configuration settings and typical application usage. Cloud Data Download Service, like other underlying components within Genesys Engage Cloud, does not store sensitive information beyond 30 days. Users who download their data using this tool are responsible for GDPR compliance in regards to any data that they have downloaded.
+In general, Genesys support for GDPR compliance is based on default configuration settings and typical application usage. Cloud Data Download Service, like other underlying components within Genesys Engage cloud, does not store sensitive information beyond 30 days. Users who download their data using this tool are responsible for GDPR compliance in regards to any data that they have downloaded.
-For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-GenesysEngage-cloud Genesys Engage Cloud Support for GDPR].
+For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-GenesysEngage-cloud Genesys Engage cloud Support for GDPR].
 {{AnchorDiv|login}}
 {{Section

@@ Line 9: / Line 9: @@
 After 30 days, the data files are deleted.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Cloud Data Download Service

@@ Line 24: / Line 24: @@
 In general, Genesys support for GDPR compliance is based on default configuration settings and typical application usage. Cloud Data Download Service, like other underlying components within PureEngage Cloud, does not store sensitive information beyond 30 days. Users who download their data using this tool are responsible for GDPR compliance in regards to any data that they have downloaded.
-For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-PureEngageCloud PureEngage Cloud Support for GDPR].
+For more information, see [https://docs.genesys.com/Documentation:System:SDG:GDPR-GenesysEngage-cloud PureEngage Cloud Support for GDPR].
 {{AnchorDiv|login}}
 {{Section