WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:17Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:36Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-09T00:47:14Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Administration
|TocName=Administration
|Context=From the '''Administration''' menu, you can access the '''Jobs''' page to set up, modify, and monitor your data export jobs.

<br />
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Cloud Data Download Service
|Prereq=
|Section={{Section
|sectionHeading=Jobs page
|anchor=jobs
|alignment=Vertical
|Media=
|image=
|structuredtext=The '''Jobs''' page displays a list of your data export jobs. From here, you can {{Link-SomewhereInThisVersion|manual=Admin|topic=Create_data_export_jobs|anchor=Addinganewjob|display text=create a new data export job}} or monitor and manage existing ones.{{NoteFormat|You can view full details for all active and completed jobs on the {{Link-SomewhereInThisVersion|manual=Admin|topic=Download_data_export_files|anchor=Historypage|display text=History}} page, which you can access from the {{Link-SomewhereInThisVersion|manual=Admin|topic=Download_data_export_files|display text=Export}} menu.|2}}The page provides details about each job, such as data source, job type, latest status, and date when each job last ran. If a job is still running, the '''Latest Status''' column features a status bar to indicate the progress of the active data export job. If you hover your mouse over the bar, it displays the estimated time remaining until the job completes.

[[file:cdds_admin_jobs_progress.png|link=https://all.docs-content.genesys.com/File:Cdds_admin_jobs_progress.png]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Adding a new job
|anchor=Addinganewjob
|alignment=Vertical
|Media=
|image=
|structuredtext=To create a new job, click the '''Add new job''' button:

[[file: CDDS_create_manual_job_button.png|alt="Add new job"]]

This opens the job settings editor, where you can specify the settings for the new job. Mandatory fields are marked with an asterisk (*).

[[File:Cdds admin create new job 02.png|1608x1608px]]

You must give the job a '''Title'''. You can also add a '''Description''', but this is optional.

Select '''Contact History''' as the data '''Source'''. Then you can choose either '''Interaction''' or '''Contact''' as the data '''Type'''. {{NoteFormat|'''Info Mart''' exports are not supported. Do not select '''Info Mart''' as the data source for your job.|}}By default, '''Media Types''' is enabled for '''all'''. If you turn the slider off, you must select at least one media type (for example, '''Chat'''). You can add multiple media types.

Use the '''Run''' setting to specify how often to run the job. You can then choose to run the job immediately or schedule it to start at a specific date and time.

{{NoteFormat|
* If you select '''Hourly''', the start time is calculated based on 00:00 UTC (Coordinated Universal Time) and not the local timezone. For example, let's say you want the job to run every 4 hours. The first run of the job will be at 00:00 UTC, the next at 04:00 UTC, then 08:00 UTC, and so on.
* Also, note that CDDS uses Coordinated Universal Time (UTC) to calculate the start time for scheduled jobs and not the local timezone. As a result, job start times are not automatically adjusted to align with changes to the local timezone, such as for Daylight Savings Time. After a local timezone change, review the start times for your scheduled jobs and adjust accordingly.|}}

The '''Export Timeframe''' setting lets you export all data or just the data for a specific time period. If you select '''Fixed interval''', you can then specify the '''Start''' and '''End''' dates for the export.

By default, the data is exported as a single file. If you want to break the exported data into a set of smaller files, use the '''File Split Size''' setting to specify the size of each file.

When you are finished setting up the job, click '''Save'''.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Cloning a job
|anchor=Cloningajob
|alignment=Vertical
|Media=
|image=
|structuredtext=This option is useful if you want to create a new job based on the settings of an existing job.

Select the job you want to clone and choose '''Clone selected''' from the '''Add new''' button dropdown menu:

[[file:cdds_clone_selected_job.png]]

This opens the job settings editor. You can keep the existing job settings, or make any desired changes. For example, you might want to give the job a different '''Title''' or adjust the range of the '''Export Start/End''' dates.

When you are finished, click '''Save'''.

{{AnchorDiv|status}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Suspending (and resuming) a job
|anchor=Suspending(andresuming)ajob
|alignment=Vertical
|Media=
|image=
|structuredtext=Use the slider to change the state of a job to '''suspended''' or '''active'''.

[[file:cdds_suspend_enable_job.png]]

{{NoteFormat|If you create a one-time data export job (i.e. a job you intend to only run once) and submit it to run immediately, it is automatically added in a suspended state and can't be resumed. If you create and submit a one-time job with a delayed (i.e. scheduled) start time, it automatically changes to a suspended state when the job starts.}}

{{AnchorDiv|edit}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Editing a job
|anchor=Editingajob
|alignment=Vertical
|Media=
|image=
|structuredtext=Select the job you want to edit and click the pencil icon:

[[file:cdds_admin_edit_button.png]]

When you are finished making changes, click '''Save'''.

{{NoteFormat| If the data export job is only going to be run once, you won't be able to edit it after it is submitted.}}

{{AnchorDiv|delete}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Deleting a job
|anchor=Deletingajob
|alignment=Vertical
|Media=
|image=
|structuredtext=Select the job you want to delete and click the trash icon:

[[file:cdds_admin_trash_button.png]]

{{NoteFormat|You can't delete a job that is still in progress.}}
{{AnchorDiv|history}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Viewing the job history
|anchor=Viewingthejobhistory
|alignment=Vertical
|Media=
|image=
|structuredtext=If you select a job and click the collapsed (or "hamburger") button, it will take you to the {{Link-SomewhereInThisVersion|manual=Admin|topic=Download_data_export_files|anchor=Historypage|display text=History}} page, where the results will be filtered to show the history of the selected job.

[[file:cdds_jobs_search_history.png]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 7: / Line 7: @@
 <br />
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Cloud Data Download Service

PEC-CDDS/Current/Admin/Create data export jobs - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"