PEC-CAB/HIW - Revision history

Corinne.hicks@genesys.com: Published

2021-09-22T21:24:28Z

Published

Barry.grenon@genesys.com at 14:41, February 1, 2021

2021-02-01T14:41:51Z

Barry.grenon@genesys.com at 14:41, February 1, 2021

2021-02-01T14:41:29Z

Barry.grenon@genesys.com at 14:40, February 1, 2021

2021-02-01T14:40:37Z

Barry.grenon@genesys.com at 14:40, February 1, 2021

2021-02-01T14:40:18Z

Barry.grenon@genesys.com at 14:39, February 1, 2021

2021-02-01T14:39:32Z

Barry.grenon@genesys.com at 14:38, February 1, 2021

2021-02-01T14:38:42Z

Barry.grenon@genesys.com at 14:38, February 1, 2021

2021-02-01T14:38:05Z

Barry.grenon@genesys.com at 14:37, February 1, 2021

2021-02-01T14:37:25Z

Barry.grenon@genesys.com at 14:37, February 1, 2021

2021-02-01T14:37:12Z

@@ Line 1: / Line 1: @@
 {{HIW
 |DisplayName=How callback works
 |TocName=Callback
-|Dimension=
+|Context=Find information about Genesys' callback offerings, which include classic callback services as well as more robust offerings that include Click-To-Call features and CAPTCHA integration.
-|UseCase=
+|ComingSoon=No
 |Platform=GenesysEngage-cloud
-|ComingSoon=No
+|Role=Administrator, Developer, Supervisor
-|Context=Find information about Genesys' callback offerings, which include classic callback services as well as more robust offerings that include Click-To-Call features and CAPTCHA integration.
+|Application=Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI
 |featurename=Callback
 |ShortDescription=Businesses sometimes cannot offer on-demand, low-wait agent help because of resource limitations or increased service usage. In these situations, the best option is to offer some form of deferred service that can connect consumers and agents later, at a mutually-beneficial time. That deferred service is called callback.
@@ Line 20: / Line 16: @@
 On top of the traditional callback services and scenarios, Genesys also offers the Click-To-Call feature, which lets consumers call your contact center by simply tapping a button in your mobile app.
-|featureoverview=Genesys offers callback services through a {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Callback-combined|display text=Callback Widget}} and through [https://all.docs-content.genesys.com/Draft:PEC-CAB Genesys Callback]. Genesys Callback and the Callback Widget are two separate offerings that work independently of one another.
+|featureoverview=Genesys offers callback services through a {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Callback-combined|display text=Callback Widget}} and through {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Callback}}. Genesys Callback and the Callback Widget are two separate offerings that work independently of one another.
 {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|display text=Callback}} includes a UI with which you can provision callback features and manage your callback services. It uses Designer applications to provide callback services. The Callback UI is available on the Genesys portal.
-The Callback Widget comprises a [https://all.docs.genesys.com/WID/Current/SDK/CallbackService-combined service] and a [https://all.docs.genesys.com/WID/Current/SDK/Callback-combined customizable UI plugin] that you integrate into your website. It provides basic callback service, either immediate or scheduled, based on agent availability. The service allows you to use the widget in order to schedule a callback, or to customize your own callback widget.
+The Callback Widget comprises a {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=service}} and a {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Callback-combined|display text=customizable UI plugin}} that you integrate into your website. It provides basic callback service, either immediate or scheduled, based on agent availability. The service allows you to use the widget in order to schedule a callback, or to customize your own callback widget.
 [[File:Callback hiw callback-product-options.png]]
 |FeatureSection={{FeatureSection
 |featureheading=Providing callback services with Callback
-|relatedapps=Agent Setup, Platform Administration, Callback, Designer, Pulse Reporting, Reporting GCXI
+|relatedapps=Agent Setup, Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI
 |users=Administrators, Developers, Managers, Supervisors, Agents
 |anchor=CallbackFromPortal
@@ Line 72: / Line 68: @@
 *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined}}
 }}
 |advanced=No
 }}

← Older revision		Revision as of 14:41, February 1, 2021
Line 75:		Line 75:
	\|advanced=No		\|advanced=No
	}}		}}
−	~~{{#cargo_query:~~
−	~~tables=HIW~~
−	~~\|fields=IF (_pageName ="{{PAGENAME}}" '[[PEC-Admin/HIW\|Getting started with Genesys Engage cloud]]', '')~~
−	~~\|fields=CONCAT('[[PEC-Admin/HIW\|Getting started with Genesys Engage cloud]]')~~
−	~~\|where=HIW._pageName="{{PAGENAME}}"~~
−	~~\|default=no~~
−	}}
−	~~{{#cargo_query:~~
−	~~tables=HIW~~
−	~~\|fields=_pageName~~
−	~~\|where=HIW._pageName="{{PAGENAME}}"~~
−	~~\|default=no}} {{PAGENAME}} {{FULLPAGENAME}}~~

@@ Line 79: / Line 79: @@
 |fields=IF (_pageName ="{{PAGENAME}}" '[[PEC-Admin/HIW|Getting started with Genesys Engage cloud]]', '')
 |fields=CONCAT('[[PEC-Admin/HIW|Getting started with Genesys Engage cloud]]')
-|where=HIW._pageName="{{PAGENAME}}}"
+|where=HIW._pageName="{{PAGENAME}}"
 |default=no
 }}
@@ Line 85: / Line 85: @@
 tables=HIW
 |fields=_pageName
-|where=HIW._pageName="{{PAGENAME}}}"
+|where=HIW._pageName="{{PAGENAME}}"
 |default=no}} {{PAGENAME}} {{FULLPAGENAME}}

@@ Line 85: / Line 85: @@
 tables=HIW
 |fields=_pageName
-|where=HIW._pageName="{{FULLPAGENAME}}}"
+|where=HIW._pageName="{{PAGENAME}}}"
 |default=no}} {{PAGENAME}} {{FULLPAGENAME}}

@@ Line 85: / Line 85: @@
 tables=HIW
 |fields=_pageName
 |where=HIW._pageName="{{FULLPAGENAME}}}"
 |default=no}} {{PAGENAME}} {{FULLPAGENAME}}

@@ Line 1: / Line 1: @@
-{{#cargo_query:
+{{HIW
 |product=
 |Standalone=
@@ Line 82: / Line 74: @@
 |HIWSection=
 |advanced=No
 }}