PEC-CAB/Current/CABPEGuide/Provision - Revision history

WikiSysop at 19:45, September 30, 2022

2022-09-30T19:45:56Z

WikiSysop at 18:01, May 12, 2022

2022-05-12T18:01:03Z

Corinneh: Published

2021-12-22T17:09:58Z

Published

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Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

2021-11-09T21:15:37Z

Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:30Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Barry.grenon@genesys.com: Published

2021-06-29T14:12:38Z

Published

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{{Article
|Standalone=No
|DisplayName=Provision Genesys Engagement Service
|Context=Learn how to provision Genesys Engagement Service.
|ComingSoon=No
|Role=Administrator
|Section={{Section
|sectionHeading=Provision GES
|anchor=ProvisionGES
|alignment=Vertical
|structuredtext=For basic provisioning of GES to support the use of callback, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=ProvisionCallback|display text=Provisioning Callback in Designer}}.

Guidance on how to configure Click-to-Call-In, CAPTCHA, Push Notifications, and other more advanced use cases can be found in the ''{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|display text=Callback Administrator's Guide}}''.

You must assign users to specific Roles and Access Groups for access to the Callback UI. Genesys Callback uses Role-based-access-control (RBAC) to allow and restrict users' activities within the Callback UI. For more information about Callback-related Roles and Access Groups, see {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRLP|display text=Controlling user access}}.
|Status=No
}}
|PEPageType=55cef4ff-9306-4313-8fd8-377282a38478
}}

@@ Line 9: / Line 9: @@
 |anchor=CreateRoutes
 |alignment=Vertical
-|structuredtext====Create an external route===
+|structuredtext=Create routes for Genesys Engagement Service (GES) only if routes were not created using the Helm chart while deploying the service.
 Create an external route for GES. If you use the following sample as a guide, remember to replace <domain> with the value for your environment.

@@ Line 147: / Line 147: @@
 ===Provision the callback services (virtual queues)===
-The configuration parameters for callback services are stored in the Designer CALLBACK_SETTINGS data table. For detailed information about the CALLBACK_SETTINGS table, see [[Draft:PEC-ROU/Current/Designer/CallbackV2#callback%20settings|Callback Settings Data Table]] in the Designer documentation.
+The configuration parameters for callback services are stored in the Designer CALLBACK_SETTINGS data table. For detailed information about the CALLBACK_SETTINGS table, see {{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=CallbackV2|anchor=callback_settings|display text=Callback Settings Data Table}} in the Designer documentation.
 You must make sure that the following prerequisites are completed before you add your queue to the CALLBACK_SETTINGS table:
@@ Line 153: / Line 153: @@
 *You must create the Callback-type Designer application before you can edit the CALLBACK_SETTINGS data table.
 *You must configure the business hours, including the time zone, before making the following updates to the CALLBACK_SETTINGS data table. You cannot save the data table before the business hours are configured.
-*The [[Draft:PEC-AS/Current/ManageCC/VQs|virtual queues]] that you will use for callback functionality must be created and saved in Platform Administration.
+*The {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=VQs|display text=virtual queues}} that you will use for callback functionality must be created and saved in Platform Administration.
 ====Configuration notes====

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Provision Genesys Multicloud CXment Service
+|DisplayName=Provision Genesys Engagement Service
-|Context=Learn how to provision Genesys Multicloud CXment Service.
+|Context=Learn how to provision Genesys Engagement Service.
 |ComingSoon=No
 |Role=Administrator