PEC-CAB/Current/CABPEGuide - Revision history

WikiSysop at 19:45, September 30, 2022

2022-09-30T19:45:53Z

WikiSysop at 18:02, July 18, 2022

2022-07-18T18:02:10Z

WikiSysop at 17:30, May 11, 2022

2022-05-11T17:30:37Z

Corinneh: Published

2022-01-12T19:35:42Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

2021-11-09T21:15:19Z

Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:41Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:46Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Barry.grenon@genesys.com: Published

2021-09-09T15:52:08Z

Published

Barry.grenon@genesys.com: Published

2021-06-29T14:12:21Z

Published

New page

{{MintyDocsManual
|product=Draft:PrivateEdition
|version=Current
|manual=Deployment
|defaultform=Form:Article
|alternateforms=Form:ArticleUnstructured, Form:TaskSummary
|displayname=Genesys Callback Private Edition Guide
|inherit=no
|pagination=no
|Notice=EAP
|topicslist=* -Overview
** Overview
** Architecture
** HADR
* -Configure and deploy
** Planning
** Configure
** Provision
** Deploy
** Upgrade
* -Operations
** Metrics
** Logging
|Auto=Crafted summary table
|DisplayName={{MINTYDOCSPRODUCT}} Private Edition Guide
|Context=Find links to all the topics in this guide.
|Description=Genesys Engagement Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Engage cloud private edition offering.
|TSSection={{TSSection
|sectionheading=Overview
|description=Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery.
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Overview}}
*{{Link-SomewhereInThisVersion|topic=Architecture}}
*{{Link-SomewhereInThisVersion|topic=HADR}}
}}{{TSSection
|sectionheading=Configure and deploy
|description=Find out how to configure and deploy GES.
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Planning}}
*{{Link-SomewhereInThisVersion|topic=Configure}}
*{{Link-SomewhereInThisVersion|topic=Provision}}
*{{Link-SomewhereInThisVersion|topic=Deploy}}
*{{Link-SomewhereInThisVersion|topic=Upgrade}}
}}{{TSSection
|sectionheading=Operations
|description=Learn how to monitor GES and the callback services with metrics and logging.
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Metrics}}
*{{Link-SomewhereInThisVersion|topic=Logging}}
}}
}}

@@ Line 3: / Line 3: @@
 |manual=Deployment
 |defaultform=Form:Article
-|alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceArchitecture
+|alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceArchitecture, Form:ArticlePEServiceUpgrade
 |displayname=Genesys Callback Private Edition Guide
 |topicslist=* -Overview
@@ Line 12: / Line 12: @@
 ** Planning
 ** Configure
 ** Provision
-** Deploy
+** ProvisionAPIKey
 ** Upgrade
 * -Observability
@@ Line 33: / Line 35: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|topic=Planning}}
 *{{Link-SomewhereInThisVersion|topic=Configure}}
 *{{Link-SomewhereInThisVersion|topic=Provision}}
-*{{Link-SomewhereInThisVersion|topic=Deploy}}
+*{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=ProvisionAPIKey|display text=Provision an API key for GES}}
-*{{Link-SomewhereInThisVersion|topic=Upgrade}}
+}}{{TSSection
 }}{{TSSection
 |sectionheading=Operations
@@ Line 44: / Line 50: @@
 |product=Draft:PrivateEdition
 |pagination=no
 |ServiceId=58e238b9-a7f6-4af9-8050-0fe1b7cb1c39
 |inherit=no
 }}

@@ Line 3: / Line 3: @@
 |manual=Deployment
 |defaultform=Form:Article
-|alternateforms=Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability
+|alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceArchitecture
 |displayname=Genesys Callback Private Edition Guide
 |topicslist=* -Overview
 ** Overview
-** Architecture
+** ArchitectureMain
 ** HADR
 * -Configure and deploy
@@ Line 26: / Line 26: @@
 |description=Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery.
 |relatedarticles=*{{Link-SomewhereInThisVersion|topic=Overview}}
-*{{Link-SomewhereInThisVersion|topic=Architecture}}
+*{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=ArchitectureMain|display text=Architecture}}
 *{{Link-SomewhereInThisVersion|topic=HADR}}
 }}{{TSSection

@@ Line 1: / Line 1: @@
 {{MintyDocsManual
 |version=Current
 |manual=Deployment
 |defaultform=Form:Article
-|alternateforms=Form:ArticleUnstructured, Form:TaskSummary
+|alternateforms=Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability
 |displayname=Genesys Callback Private Edition Guide
 |topicslist=* -Overview
 ** Overview
@@ Line 20: / Line 15: @@
 ** Deploy
 ** Upgrade
-* -Operations
+* -Observability
-** Metrics
+** Observability
-** Logging
+** CallbackMetrics
 |Auto=Crafted summary table
 |DisplayName={{MINTYDOCSPRODUCT}} Private Edition Guide
@@ Line 44: / Line 39: @@
 |sectionheading=Operations
 |description=Learn how to monitor GES and the callback services with metrics and logging.
-|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Metrics}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=Observability|display text=Observability in Genesys Callback}}
-*{{Link-SomewhereInThisVersion|topic=Logging}}
+*{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=CallbackMetrics|display text=Callback metrics and alerts}}
 }}
 }}

@@ Line 26: / Line 26: @@
 |DisplayName={{MINTYDOCSPRODUCT}} Private Edition Guide
 |Context=Find links to all the topics in this guide.
-|Description=Genesys Multicloud CXment Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Multicloud CX private edition offering.
+|Description=Genesys Engagement Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Multicloud CX private edition offering.
 |TSSection={{TSSection
 |sectionheading=Overview